Ubi-Keo

Ubi-Keo



15 Sep

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @carlos8lv I'm sorry to hear that you experiencing micro stuttering whilst the game auto saves.

I can confirm that this issue has been reported previously and is still being investigated.

With regards to the black screen issue that you are experiencing when accessing the map, inventory screen or fast travelling, this is not an issue that I am aware of. Can you confirm how long you have been experiencing this issue? Was it only since installing the latest update, 1.6.0?

Could you please try creating a new manual save, exit the game and then load the...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Toroyo I'm sorry to hear that the changes that you make to your graphics settings are not saving.

Could you please ensure that you are launching the Ubisoft Connect and Assassin's Creed Valhalla with administrator rights and try again.

...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

@Minimof I'm pleased to hear that you were able to find a bear and complete the world event.

It's no trouble ๐Ÿ™‚

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @aouie01 I'm sorry to hear that you have experienced crashes in Assassin's Creed Valhalla, but pleased that you have been able to resolve it by disabling Process Lasso.

I will forward your feedback on to the Assassin's Creed Valhalla team.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @CaspersTouch apologies for the late response.

I'm also sorry to hear that you are still unable to confirm the kill on the Drengr 'Erik Loyalskull'.

Can you remember how you killed him? Did you use an ability for the final blow and if so which ability was it?

I have reported this issue to the development team to investigate.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Pepaswag I'm sorry to hear that you are unable to complete the world event 'The White Lady of Tamworth'.

To confirm was there any dialogue between you and Anglo-Saxon guard before you defeated him? And then after defeating him did he speak to the Anglo-Saxon woman?

Can you also ensure that your latest save is uploaded to the cloud. If you are unsure how to do this there is a support article that you can check ...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Minimof I'm sorry to hear that you are unable to complete the world event 'Skal to Your Wealth' as the bear does not respawn.

Could you please provide a video to demonstrate this issue. In the video can you show the following:

  • That you have the latest update installed. This can be seen in the main menu screen before loading your save.
  • That the mystery icon remains on the map and that it has not completed it yet.
  • Go to the den where the bear should be to show the bear is not there.
  • Your inventory to show that you do n...
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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @fishy69finger I can confirm that 'A Gift from the Otherworld' quest remaining in the quest log in intentional and is not a bug as the game mode is replayable. However, we have forwarded on the feedback we have received from players about this.

With regards to the other issue where Everold is selling the Death Jarl armour that has already been purchased, this is still being investigated.


14 Sep

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@S7igma957 thanks for the information provided.

I have gone through all of the bugs that you reported and checked if we are aware of them already.

Visible arrows when bow is hidden - I am still looking into this as we had a similar issue reported in the past, I will either reopen that issue or report it as a new issue to the development team. If possible could you also provide a video demonstrating this issue and how it is fixed when you unhide the bow.

Duplicate Death Jarl armour - Known issue

Shiel...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Jasper_Toretto I'm pleased to hear that you have fixed the issue and regained access to your expansions.

Thanks for sharing your solution in this thread.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@azullFR thanks for the information provided.

@aryabakh can you please confirm if the issue persists after following the suggestions provided?

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi Vikings!

I can confirm that the issue where the Ubisoft Connect core challenge 'Ambianum' does not unlock after visiting Amiens should now be resolved.

If you have visited Amiens and the challenge does not unlock then please contact support on one of the following support channels for further assistance:

Facebook
...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @actarus78_ I'm sorry to hear that you are experiencing crashes in Assassin's Creed Valhalla.

Could you take a look at the PC troubleshooting article and run through all the steps listed then try again. The support article contains some of the most common fixes for crashes, freezing, FPS drops and m...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

@S7igma957 just to clarify again the game crashes with any gear set or weapon? but you noticed it was more frequent when you had Mjolnir equipped? and the only time you do not experience a crash is when you have the Taranis set equipped and you are unarmed?

You mentioned that the gear set in the image that you used with sword and shield was working ok until you equipped Mjolnir. So it seems the issue is more likely linked to some of the weapons you are using such as Mjolnir, and one of the spears that you mentioned.

Could you please try equipping different gea...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @BrolyJ3bus thanks for the update. I'm pleased to hear that you discovered the cause of the issue and resolved it.

As the issue is resolved I will now lock this thread.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Ibsarp I can confirm that this issue has been reported to the development team.

Please keep checking the news and announcements forum for updates as this is where all of the patch notes are posted.ย 


13 Sep

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Tuesdaybird I can confirm that this issue was never reproduced and that we only received a few reports from players experiencing it.

As you are most likely aware, there are known issues with controllers experiencing issues with drifting. We would have most likely seen a lot more reports of this issue if it was game related.

I can only recommend trying the game again, and if you do experience the same issue then we can report it to the development team to investigate further.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi Vikings!

Just to update you all, the development team are intending to fix this with a future update, however we are unable to confirm when this will be.ย 

As soon as we have more information we will update this thread.