Ubi-Keo

Ubi-Keo



22 Sep

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@azullFR thanks for the update, I'll forward it on to the development team ๐Ÿ™‚

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @TheBigJA3 apologies for the late response.

I'm also sorry to hear that you are experiencing issues accessing your Assassin's Creed Valhalla expansions.

I can see that the account you have used to post on the forum with is not the same account that is used to play the game.

So we can look into this further could you please contact support on one of the following support channels from the account that you play the game on:

...

Read more
Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @revo187 I'm sorry to hear that you also have duplicate Motsognir's Clarity runes.

I have forwarded your details on to the development team.

@Ingel_Riday...

Read more

21 Sep

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @S7igma957 I'm sorry to hear that you have encountered so many crashes whilst playing the game.

If you do decide you would like us to investigate this further then please create a support case as mentioned above and provide your system files and our Customer Support team will assist you further.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@CaspersTouch thanks for your reply, I understand that it was sometime ago and that you may not remember.

The development team have been unable to reproduce the issue so far but are still investigating.

This is the only report we have received for this issue. If the development team are unable to reproduce the issue then I'm afraid they will be unable to work a fix.

As soon as we have any new information we will update this thread.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @joostbosman I'm sorry to hear that Assassin's Creed Valhalla is crashing.

Do you find that the game crashes at the same point each time?

Could you take a look at the PC troubleshooting article and run through all the steps listed then try again. The support article contains some of the m...

Read more
Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @j-f-luteijn I'm sorry to hear that Assassin's Creed Valhalla is crashing.

Could you take a look at the PC troubleshooting article and run through all the steps listed then try again. The support article contains some of the most common fixes for crashes, freezing, FPS drops and more.

Plea...

Read more
Comment
    Ubi-Keo on Support Forums - Thread - Direct

@rki99 thanks for the update, I'm pleased to hear that the workaround helped.

I will now lock this thread.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@velychkovlad thanks for the video.

I can confirm that 1.6.0 is the latest update.

I have reported this issue to the development for them to investigate. We will update this thread as soon as we have any information to share with you.


20 Sep

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @greatoldtree the development team have been unable to reproduce this issue.

They have asked if you can go back to the location where you are unable to pick up the lame man and create a new manual save. Can you then upload that...

Read more
Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Pepaswag the development team have been unable to reproduce the issue and have asked if you could confirm the following:

  • How did you kill the Anglo-Saxon soldier? and which weapon did you use? If the final blow was with an ability, which ability did you use?
  • Did you ever leave the area in order to reset the event then come back to try and finish it again?


Could you also provide a video demonstrating the issue.

I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the UR...

Read more
Comment
    Ubi-Keo on Support Forums - Thread - Direct

@rki99 you're welcome ๐Ÿ™‚

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @hridoychowdhury thanks for the video provided. After reviewing the video I can confirm it is the same issue that has been reported.

The development team are intending to fix this with a future update, however we are unable to confirm when this will be.ย 

Please keep checking the megathread ...

Read more
Comment
    Ubi-Keo on Support Forums - Thread - Direct

@azullFR thanks for your input as always, it's appreciated ๐Ÿ™‚

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @elsafiro apologies for the late response.

I'm sorry to hear that none of the steps provided have helped so far.

I understand that you have contacted support. Hopefully they will be able to find the discover the cause of the issue after reviewing your system files.

As you have submitted a support case I will now lock this thread.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Ph3r63000 I'm sorry to hear that you have experienced issues completing the world event 'Eivor the Sheepdog'.

It appears that this may have bugged out in someway due to Fenton not following you the intended way by whistling.

Could you please provide a video that demonstrates this issue. In the video can you show the following:

  • Your map to show that the mystery has not been completed and the icon remains on the map
  • That Fenton is stood next to Anglo-Saxon man


I would recommend uploading your video to a video...

Read more
Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Dabirb I'm sorry to hear that you are experiencing issues with the standing stones at Fairy Glen on the Isle of Skye.

Could you please provide a video that demonstrates this issue. In the video can you show the following:

  • That the icon remains on the map
  • That you complete the puzzle but it does not show as completed


I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread.ย 

Can you also ensure that your latest save is uploaded to the clou...

Read more
Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @dxphii I'm sorry to hear that Assassin's Creed Valhalla keeps crashing.

I can see that you have already gone through the basic PC troubleshooting that we would generally suggest you try.

Could you also try running the ...

Read more
Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @gpk_og I'm sorry to hear that you are unhappy with the audio in Assassin's Creed Valhalla.

As mentioned in the megathread ...

Read more