Ubi-Keo

@tnt4thebrain_ I'm doing well thank you

The video is perfect, I will forward this on to Rainbow Six Extraction team to investigate.

@tnt4thebrain_ thanks for the information provided.

So I can confirm that the issue with the fan kit is still being investigated. We had also received some reports from other players experiencing issues claiming the other two rewards that you mentioned, however this issue was marked as resolved.

If possible could you please provide a video that demonstrates this issue.

I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread. 

I can then report this and reopen the ...

Hi @tnt4thebrain_ I'm sorry to hear that you are experiencing issues claiming the Rainbow Six Extraction rewards in Ubisoft Connect.

The issue with claiming the fan-kit reward is still being investigated.

Could you please confirm the following:

• Which rewards you are experiencing issues with?
• What happens when you try to claim those rewards, do you receive an error?
• Have you tried to claim the rewards via the Ubisoft Connect launcher, Ubisoft Connect app, Ubisoft Connect website or have you tried all three?

Hi @slookey apologies for the late response.

I am also sorry to hear that you are experiencing issues with the AMD driver version using bootcamp on a Mac.

As Ubi-Froggard previously explained Mac's are not officially supported for the game, therefore we are unable to confirm if this will change in the future.

Hi @tnt4thebrain_ I'm sorry to hear that you are experiencing issues claiming the Ubisoft Connect rewards for Rainbow Six Extraction.

I am also sorry to hear that you have received no further updates on your support case.

I can see that the last response was on the 6th June and that your system files were forwarded on for further investigation. As soon as there is an update on your case Customer Support will update you.

Apologies for the inconvenience caused.

Hi @maup1n-0 I'm sorry to hear that you are experiencing long matchmaking times in Rainbow Six Extraction.

We have received reports of players who encounter long matchmaking times when cross-play is disabled.  

The development team has been made aware of this issue, and they are currently investigating it. Could you please make sure that cross-play is enabled?

If it is already enabled then could you please go through the ...

Hi @hamza_ansari I'm sorry to hear that you are experiencing this issue.

This is due to a scheduled maintenance of online services.

It was announced on the Ubisoft Support website and the Rainbow Six Extraction Twitter account:

Hi @b696942069 I'm sorry to hear that you have experienced crashes or disconnections, resulting in a sanction and losing your operator.

I have forwarded your feedback on to the development team.

I would recommend going through the troubleshooting in the links below as this will ensure you have the best possible connection and will hopefully prevent you from experiencing these issues again:

PC Troubleshooting
...

Hi Operators,

The development team have confirmed that this issue is no longer present on the live version.

If you experience the issue again then please let us know and provide the following information:

• Which map did this happen on?
• What difficulty were you on? Moderate, Cautious, Severe, or Critical?
• What were the objectives in the subzones prior and after? These can be seen on the map.
• Were you playing solo or in a squad?
• How long did you wait to see if the door opened?
• Do you have a video clip of this happening? (This can be uploaded to any video sharing website of your choice, and then link to it in your response.)

Hi @tvpace4017 I'm sorry to hear that you are experiencing issues launching Rainbow Six Extraction.

Could you take a look at the PC troubleshooting article and run through all the steps listed then try again. The support article contains some of the most common fixes for crashes, freezing, FPS drops an...

Hi @bad1213 I'm sorry to hear that you lost two of your operators.

You mentioned you lost one with the proteus bug and another with a connection bug. Could you please provide more information about the issues you have encountered.

For the connection issue that you mentioned I would recommend going through the ...

Hi @OscarPanda @null-voids apologies for the late response.

I am also sorry to hear that you are receiving the error 'Hardware not supported' when launching Rainbow...