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Hi @tatayaya345 I'm afraid that we can only assist you in English on this forum. If possible, could you please translate your post for me?
Alternatively, you could create a support ticket and our Customer Support team will assist you further.
Hi @tatayaya345 I'm afraid that we can only assist you in English on this forum. If possible, could you please translate your post for me?
Alternatively, you could create a support ticket and our Customer Support team will assist you further.
Hi @afterpulsex I'm sorry to hear that you are experiencing issues launching Rainbow Six Extraction due to the error that you prompted with.
This issue was reported when the game was first released but has since been fixed with a previous update. Could you please ensure you have the latest update installed.
Could you also try the following:
...
Hi @jegsclan I'm sorry to hear that you are experiencing issues launching the game after installing the latest update.
You mentioned that you are receiving an error code, could you please provide a screenshot of the error code.
Hi @marioelperro I have looked into this issue and it appears that the development team have been unable to reproduce the issue so far, but they are still investigating. We also haven't received many reports for this particular issue.
If possible could you please provide a video that displays your current XP before starting the Maelstrom Protocol, then another video, demonstrating the end of the Maelstrom Protocol, and displaying that the XP, is still the same as what it was before starting. I can then forward this on to the development team.
Hi @thenorfolkian I'm sorry to hear that the weekly items in Reda's shop have not changed after the weekly reset.
I have reported this to the development team to investigate.
As soon as we have an update we will update this thread.
Hi @ibeck69420 I'm sorry to hear that your battle pass has not registered in-game after purchasing it. Could you please launch the game again and confirm if this is still the case?
Hi @javi-marti the development team has updated us to confirm that they cannot reproduce this issue.
They have asked if you are using a controller or a mouse & keyboard? and if you have tried using a different controller or mouse & keyboard.
Also if you are using a controller could you please confirm what make and model of controller is it.
Thanks.
@popbob26 I'm sorry to hear that the PC troubleshooting steps have not helped.
Can you confirm if you have the Ubisoft Connect launcher installed on the same drive as your games?
Hi @wornrambo @DirtyReaps I can confirm that this issue has also been reported by another player and the development team are investigating.
If you have a lot of run...
RESOLVED ISSUES
Please find the past megathreads for resolved issues. If an issue persists after being placed in this section, please create a new thread and inform us, and we may move this issue back to the "under investigation" section, if the investigation needs reopening.
Hi @mylliah I have had a look at the store and the Auto Turret is currently showing a price of 10 RC and not 9 RC as you mentioned.
However, I have checked your account and can see that you did purchase it for 9 RC.
Can you confirm if the price showed as 9 RC when you purchased it or was it showing as 10 RC but only deducted 9 RC from your balance?
Hi @popbob26 I'm sorry to hear that you are experiencing issues launching Rainbow Six Extraction.
Could you take a look at the PC troubleshooting article and run through all the steps listed then try again. The support article contains some of the most common fixes for crashes, freezing, FPS drops and more.
Please confirm if this resolves the issue.
Hi @WildHunt the development team asked which patch update you had installed when you first launched the Ostara festival and if you installed the latest patch update (1.5.1) the next time you launched the game?
Hi @wildhunt apologies for the late response.
I am also sorry to hear that you experienced this issue with the Ostara Festival.
I haven't seen any other reports of this but I have reported it to the development team.
Hi @nicholas_steel apologies for the late response.
I' also sorry to hear that you have encountered issues with the quest that you mentioned.
I'm afraid I am unsure which quest you are referring to. Could you please provide a screenshot highlighting the location where you acquired the quest on your map and to show where the X is marked.
Hi @spirantcrayon22 apologies for the late response.
I'm sorry to hear that you experienced this issue when reverting your difficulty settings to default.
Could you please try customising the settings again whilst in England and then try reverting to default settings again to see if the same thing happens. It will be useful to see if this issue only occurs whilst in Svartalfheim or not.
Hi @theeelf apologies for the late response.
I can see that this issue was also reported by yourself via our Discord channel. It has been reported to the development team who are investigating.
In the meantime could you please try equipping a different armour set and confirm if you still experience the issue. This would help to determine if the issue is related to the Twilight set or not.
Hi @spirantcrayon22 apologies for the late response.
I have not heard of the promotion that you mentioned. I'm also sorry that to hear that the code you received and redeemed was for Hati which you already owned.
Ubisoft or Microsoft would have been unable to offer a code for any other mounts as they can only be purchased through the in-game store using Helix Credits, Hati is the only mount that has been redeemable with the Berserker Pack.
Hi @azhrei21 apologies for the late response.
I am also sorry to hear that you have encountered an issue with your Jomsviking holding their shield the wrong way around.
I can confirm that this issue was reported by another player last year, however the development team were unable to reproduce it. I will reopen the issue so that they can investigate it again.