Ubi-Keo

Hello everyone, 

I'd like to reach out to you all with an update. The development team have contacted us and have confirmed this issue should be resolved with the release of Title Update 1.5.1.

You can read the full patch notes here.

The patch will be deployed today at 12 pm UTC/GMT, 1 pm CET, 7 am EST, 4 am PST, and 11 pm AEDT. If you are still experiencing this issue after installing the new update then please don't hesitate to share an update within this thread so we can notify the development team.

When sharing a new report, please can you provide us with the a video which shows the following:

• You have the latest Title Update installed on your platform. ...

Hi @fiesta2019 I'm afraid that we can only assist you in English on this forum, please repost on our Italian forum here. 

Or if you can translate your post into English then we will be happy to assist you further on this forum.

Hi @biochro ...

Hi @bossfellaz I'm sorry to hear that you are unable to confirm the kill on the Zealot 'Cola' as he is underground.

Can you please confirm the following:

• Did you kill Cola, leave the area and return later to confirm the kill and he was showing as underground?
• If Cola fell through map after you killed him then can you confirm if the final blow was an ability and if so which ability did you use?
• What weapon were you using when you killed Cola?

Do you also have a video of what happened? If so could you please share the video.

I would also suggest trying the following:

• If possible load a previous save before you killed Cola then try again
• Try meditating nea...

Hi @justkelly I'm sorry to hear that the icon indicating that there is a new quest available will not disappear.

Could you please provide a video that shows you have the latest update installed, this can be seen in the main menu screen before you load your save game, and then load your save and go into the quests tab and go through all of the available quests in your quest log.

Can you also confirm if you receive a notification in-game to say that there is a new quest available or is it only the exclamation icon in the menu screen?

Hi @lixthewolf I'm sorry to hear that you are encountering freezing and crashes.

I understand that you have already tried some troubleshooting. Could you take a look at the PC troubleshooting article and go through any of the the steps you may not have tried then try again.

If the issue persist...

Hi @teegah I'm pleased to hear that you have been able to collect the codex page

I will now lock this thread.

If you experience any further issues, please let us know.

Hi @rayne5 I'm sorry to hear that you are experiencing issues with your FPS.

Could you take a look at the PC troubleshooting article and run through all the steps listed if you haven't already done so then try again. The support article contains some of the most common fixes for crashes, freezing, FPS drops and more.

Please confirm if this resolves the issue.

@aleplay Sorry to confirm have you spoken to Tove, Gunnar, Alvis and Randvi? I do not understand what you mean with regards to the maps of the tesoor? Can you please clarify this for me.

...

Hi @themightywallis I'm sorry to hear that you are experiencing issues completing the quest 'Defensive Measures'.

Could you please provide a video that demonstrates this issue

I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread. 

Can you also check to make sure that the latest update (1.5.0.1) is installed.

Hi @koschgine I'm sorry to hear that you are experiencing issues with the quest 'Homecoming', this is not a known issue.

Could you please provide a video that demonstrates this issue.

I would recommend uploading your video to YouTube using the share button on your PS4, you can then copy the URL link into this thread. 

Can you also check to make sure that you have the latest game update (1.5.0.1) installed.

@yeomakrath you're welcome

Hi @spirantcrayon22 apologies for the late response.

Of course I have forwarded your suggestion on to the development team.

@Ibsarp I'm sorry to hear that you have also encountered a crash in the arena. If you continue to experience this issue could you please post on this ...

Hi @a8chi I'm sorry to hear that you are experiencing crashes in Assassin's Creed Valhalla.

Could you take a look at the PC troubleshooting article and run through all the steps listed then try again. The support article contains some of the most common fixes for crashes, freezing, FPS drops and more.

...

Hi @jerusalem_sav I'm sorry to hear about the issues with your internet connection, which makes it more difficult for you to download and install the game again.

Can you confirm if you went through all of the PC troubleshooting that was provided?

Could you also check that you have saved your msinfo as a .txt file? Please check the steps in the support article here.

Hi @farmaken I'm sorry to hear that you are experiencing crashes in Assassin's Creed Valhalla.

Could you take a look at the PC troubleshooting article and run through all the steps listed then try again if you haven't already done so. The support article contains some of the most common fixes for crashes, freezing, FPS drops and more.

Also have you tried lowering the World details settings? Do you only encounter the crash when that option is set to ultra high?

If...

Hi @adits969 apologies for the late response.

I'm also sorry to hear that you are experiencing an online service error.

I can confirm that this particular error code has been reported to the development team and they are investigating.

In the meantime I would suggest going through the connectivity troubleshooting if you haven't already done so and if the issue persists also try ...

Hi @charudatt apologies for the late response.

I am also sorry to hear that you are encountering a white screen during gameplay.

You mentioned that your graphics driver in Intel and not Nvidia. If you have an Nvidia graphics card but the game is running off your Intel graphics card then please follow the steps in the support article ...

Hi @xdionisis apologies for the late response, and thanks for the video provided.

I have forwarded this information on to the development team.

Hi @dorra1000000 I'm sorry to hear that the troubleshooting has not resolved the issue. 

I will create a support case for you shortly so that our Customer Support team can investigate this further. You will receive an email explaining how to access your support case and what additional information we require from you.

With regards to the next patch update, we have no information about this at the moment.

Please keep checking the ...