Ubi-Keo

Ubi-Keo



26 Apr

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @azhrei21 apologies for the late response, and thank you for the information and screenshots provided.

I'm pleased that you have managed to get all of your crew to level 5. Can you confirm how you got all of your crew to level 5?

If possible could you please record a video that shows the three issues that you mentioned:

  • Ringing the bell to refresh the hall is only providing level 3 & 4 Jomsviking's
  • That some Jomsviking's spawn outside of the Jomsviking's Hall
  • Some Jomsviking'...
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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @acedyn22 apologies for the late response.

Thanks for the information and images provided.

I'm sorry to hear that you are still experiencing issues with your saves.

Could you please confirm when your internet was disabled and also check to see which patch version your game is running on. The patch version can be seen in the main menu screen in the bottom corner.

With regards to the issue with the Yule festival, this has been reported by another player and will be fixed in a future update, however we have no ETA on when the update will be r...

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25 Apr

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @serhattsenn I'm afraid that we can only assist you in English on this forum. If possible, could you please translate your post for me?

Alternatively, you could create a support ticket and our Customer Support team will assist you further.


21 Apr

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @takenlou apologies for the late response.

I'm pleased to hear that you were able to resolve this issue following the suggestion from Baelzar.

This is not an issue that we are aware of, however I have forwarded this feedback on to the relevant team.

If you experience any further issues, please let us know.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @xfizzoo_ I'm sorry to hear that you are experiencing issues with one of the mastery challenges at Lolingstone Bandit Camp.

Could you please provide a video that demonstrates this issue

I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread. 

I can then forward this on to the development team to investigate. Can you also make sure that your latest save is ...

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20 Apr

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @waxywolverine I'm sorry to hear that you are still unable to progress in the quest 'Cold Embers'.

To confirm did you kill Calder previously?

Could you please provide a video demonstrating the issue and to show that you have the latest update (1.5.1) installed. If you can also upload your latest save to the cloud, I can then forward this on to the development team.

I would recommend up...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @acedyn22 I'm sorry to hear that you and your partner are experiencing issues saving your game.

Can you confirm what happens when you try to manually save the game, do you receive an error? If so could you provide a screenshot or video.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @D4RKDRAG0N @WildHunt thanks for reporting this, I have forwarded this on to the development team to look into.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @xrayspex_73 I'm sorry to hear that you are still experiencing issues with the Harpoon not being visible.

I have checked and can confirm that the issue is still being investigated.

Apologies for the inconvenience caused.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @wildhunt @HIDDEN1NE I'm sorry to hear that the perk is missing from King Aethelwulfs Royal Hunt bow since installing the latest update.

I have reported this to the...

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19 Apr

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hello everyone, 

I'd like to reach out to you all with an update. The development team have contacted us and have confirmed that they could not reproduce this issue on Title Update 1.5.1.

The patch was deployed today at 12 pm UTC/GMT, 1 pm CET, 7 am EST, 4 am PST, and 11 pm AEDT. If you are still experiencing this issue after installing the new update then please don't hesitate to share an update within this thread so we can notify the development team.

When sharing a new report, please can you provide us with the a video which shows the following:

  • You have the latest Title Update installed on your platform. You can check this in the main menu screen before loading your save.
  • That your Jomsviking gear resets to default upon reloading the game


Additionally, please ensure that you have an up-to-date save file uploaded to the Cloud. This ...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hello everyone, 

I'd like to reach out to you all with an update. The development team have contacted us and have confirmed this issue should be resolved with the release of Title Update 1.5.1.

You can read the full patch notes here.

The patch was deployed today at 12 pm UTC/GMT, 1 pm CET, 7 am EST, 4 am PST, and 11 pm AEDT. If you are still experiencing this issue after installing the new update then please don't hesitate to share an update within this thread so we can notify the development team.

When sharing a new report, please can you pr...

Read more
Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hello everyone, 

I'd like to reach out to you all with an update. The development team have contacted us and have confirmed this issue should be resolved with the release of Title Update 1.5.1.

You can read the full patch notes here.

The patch was deployed today at 12 pm UTC/GMT, 1 pm CET, 7 am EST, 4 am PST, and 11 pm AEDT. If you are still experiencing this issue after installing the new update then please don't hesitate to share an update within this thread so we can notify the development team.

When sharing a new report, please can you pr...

Read more
Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hello everyone, 

I'd like to reach out to you all with an update. The development team have contacted us and have confirmed that the following issues should be resolved with the release of Title Update 1.5.1.

  • "Old Cellar" Treasures of Britain is not marked as completed after collecting the tablet
  • "Old Cellar" Treasures of Britain cannot be completed because the tablet is missing


You can read the full patch notes here.

The patch will be deployed today at 12 pm UTC/GMT, 1 pm CET, 7 am ...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hello everyone, 

I'd like to reach out to you all with an update. The development team have contacted us and have confirmed this issue should be resolved with the release of Title Update 1.5.1.

You can read the full patch notes here.

The patch was deployed today at 12 pm UTC/GMT, 1 pm CET, 7 am EST, 4 am PST, and 11 pm AEDT. If you are still experiencing this issue after installing the new update then please don't hesitate to share an update within this thread so we can notify the development team.

When sharing a new report, please can you pr...

Read more
Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hello everyone, 

I'd like to reach out to you all with an update. The development team have contacted us and have confirmed this issue should be resolved with the release of Title Update 1.5.1.

You can read the full patch notes here.

The patch will be deployed today at 12 pm UTC/GMT, 1 pm CET, 7 am EST, 4 am PST, and 11 pm AEDT. If you are still experiencing this issue after installing the new update then please don't hesitate to share an update within this thread so we can notify the development team.

When sharing a new report, please can yo...

Read more
Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hello everyone, 

I'd like to reach out to you all with an update. The development team have contacted us and have confirmed that the following issues should be resolved with the release of Title Update 1.5.1.

  • Tyra will jump in the water and won't progress
  • Tyra becomes stuck on the shore after crossing the water
  • Tyra won't get into the boat to cross the water [Reopened - Fixed in Future Update]
  • Tyra becomes stuck after defeating the Muspel patrol [Reopened - Fixed in Future Update]


You can read the full patch notes ...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hello everyone, 

I'd like to reach out to you all with an update. The development team have contacted us and have confirmed that the following issues should be resolved with the release of Title Update 1.5.1.

  • The Thegns aren’t registered as rescued
  • Basim and Sigurd don’t follow when escorting the Thegns to safety


You can read the full patch notes here.

The patch will be deployed today at 12 pm UTC/GMT, 1 pm CET, 7 am EST, 4 am PST, and 11 pm AEDT. If you are still experiencing this issue after installing the new update then please don't hesitate to share an update within this thread so we can notify the development t...

Read more