Ubi-Keo

@s7igma957 @SeraphielXII You're welcome.

Hopefully our Customer Support team will be able to identify the cause of the issue and help you to resolve it.

Hi @bielik01 @spirantcrayon22 apologies for the late response.

I can confirm that this issue has already been reported. I have forwarded your details onto the d...

@ritzpaul94 I understand that you are experiencing this in Assassin's Creed Valhalla and Far Cry 6.

If this was a particular issue with those games then it would affect all players, therefore it appears that something is causing the stuttering.

We highly recommend going through the PC troubleshooting steps that I previously provided to see if that helps in anyway as there do help some players. If it doesn't then we can create a support case for you and our Customer Support team can investigate this further for you.

Hi @the-bloodyxiii thanks for the update, I'm pleased to hear that the issue is now resolved. I will forward this feedback onto the Assassin's Creed Valhalla team.

@R...

@heretic721 Thanks for the update, I'm sorry to hear that the issue persists after the latest update.

I have informed the development team.

Hi @ethicalcobra thanks for your reply .

I can see that spirantcrayon22 kindly provided you with areas on the map where you can get antlers and tusks.

Please let us know how you get on.

Hi @kopok1 thanks for the update, I'm pleased to hear that the issue is resolved

@freddypelli I can assure you that we are not bots.

Can you confirm if you have gone through the Xbox troubleshooting that I provided to you previously? If not can you please go through that then try again.

If the issue persists can you provide a video to demonstrate the issue, as this is not a known issue and is not something that I have personally experienced myself whilst playing the game.

Could you also confirm if this only occurs after doing one of Reda's quests?

Hi @littleweasel01 thanks for the video you provided.

I can confirm that when I tested this myself I was unable to reproduce it which is why I had requested a video from you.

I am pleased to hear that the issue is now resolved.

If you happen to experience it again please let us know.

Hi @Ehtur @lordofsidious ...

Hi @arut4n0s the latest update is now available. You can check which version you have installed in the bottom right corner of the main menu screen.

If you do not have the latest update installed then try verifying your game ...

Hi @gladi8ordude I have checked and its appears that the audio issue in River Raids that you were experiencing should have been fixed in update 1.4.0.

I'm sorry to hear that you are still experiencing the issue after the latest update.

Could you please provide some new examples and I will forward these on to the development team to investigate further.

Hi @SeraphielXII @s7igma957 I am sorry to hear that you are experiencing frequent crashes in Assassin's Creed Valhalla.

I have created you both a support case so ...

HI @all_wolf I am unsure what changes you were referring to and that it has now been restored to it's original state.

Can you explain what changes you meant?

I am pleased to hear that everything is now working as intended.

Hi @thefired thanks for the update, I'm pleased to hear that the issue is resolved.

If you have any further issues please let us know.

Hi @thefired I'm sorry to hear that you are experiencing this issue.

This is the first report we have received for this. I have reported this to the development team to investigate.

I am unable to see you switch to offline mode in the video, however I can see that you load a different save file, an older one. The second save that you load is on the Norway map which is why there is snow present, I also noticed that the notification does not pop up on that save.

Are all of your other recent saves affected by the notification?

Hi @bielik01 I'm sorry to hear that you have collected additional resources that you do not require.

I can confirm that we have already passed feedback on to the development team about this previously. I'm afraid that we have no further information.

I can only advise you to keep checking the ...

Hi @littleweasel01 I'm sorry to hear that you are experiencing issues with your cloak and helmet.

Can you confirm if this issue only occurred after installing the latest update today? Could you also check that it is not the Mari Lwyd hood and cloak that you have equipped which is obtained in Glowecestrescire during a quest.

Could you also provide a video to demonstrate the issue. In the video can you go to your inventory screen to show what you currently have equipped and to show the 'hide gear' option is not turned on. Then can you show what Eivor is wea...

@petek Thanks for the update, if the issue still persists after reinstalling the game then could you please go through the PC troubleshooting in the link I provided previously.