Ubi-Keo

Ubi-Keo



14 Dec

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@xorxe9 Thanks for the update.

Do you happen to have a game controller that you could plug in to test to see if the issue still occurs? This will help to identify if it is only affecting mouse and keyboard.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @petek @The-BloodyXIII I'm sorry to hear that Assassin's Creed Valhalla is crashing after installing the latest update.

Can you go through the PC troubleshooting steps in the support article ...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @quakeas @Xorxe9 I'm sorry to hear that you are experiencing issues with your controls since installing the latest update.

Can you both please try ...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @heretic721 apologies for the late response.

I have forwarded your video and save file on to the development team.

As Ubi-Oxavo mentioned above, please keep checking the news and announcements for updates.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @vexxonn apologies for the late response.

There is a new update that has just been released today. Can you try installing the update and try the game again.

If you still experience issues with the textures and freezing then can you also go through the PC troubleshooting steps in the support article here...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @dkilpin apologies for the late response.

Thanks for providing a video. Although the festival has ended I have still forwarded this on to the development team.

I apologise for the inconvenience caused.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @hooliganthepooh apologies for the late response.

I can confirm that there is an update (1.4.1) which has been released today. If you would like to reinstall the game and check if the issue persists and if it does I can report it to the development team.

You can capture gameplay by downloading video capturing soft...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @devourcolossus apologies for the late response.

I'm also sorry to hear that you are experiencing stuttering whilst playing Assassin's Creed Valhalla.

Could you go through the PC troubleshooting steps in the support article here if you haven't already done so as there have been known to help reso...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @kmcdm apologies for the late response.

If the trophies have still not unlocked then can you please try completing the trophy requirements again. For any that are related to game progression/quests can you try completing a main quest or side quest to see if that unlocks them.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @dictator1919 apologies for the late response.

I'm also sorry to hear that you have experienced issues dodging or rolling in Assassin's Creed Valhalla.

Can you confirm if you are still experiencing this issue? If so can you also confirm what difficulty level you are playing the game on and if you have customised your controls?

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @guest-i9apmhfh apologies for the late response.

I'm also sorry to hear that you experienced issues participating in the community challenge.

Can you confirm which community challenge it was and what issue you were experiencing that prevented you from participating?

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @ncak2009 apologies for the late response.

I'm also sorry to hear that you experienced issues during the Oskoreia Festival. I have merged your post with this thread as it appears other players were experiencing the same issue as yourself.

Although the festival has now ended I have still reported the issue to the development team.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @mannologamer apologies for the late response and thanks for the update.

I have reported this to the development team so that they can investigate further.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @quartet apologies for the late response.

I'm also sorry to hear that you are experiencing issues completing the quest 'Meath: Stamp Them Out'.

If you are still experiencing this issue could you please try using your Odin sight to see if you can see any enemies nearby. If you have already done this or there are no enemies visible then could you also provide a video to show this and I will report it to the development team to investigate.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @iamprovocateur apologies for the late response.

Thanks for the video you provided.

As the festival has now ended I assume that you have experienced no further issues as the quest was a part of the festival. I have still forwarded this information on to the development team.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @JumpMann9901 @panzersoldat36 apologies for the late response.

There is a new update (1.4.1) which will be released later today, can you please see if you...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

@azullfr @veico_cm Thank you both for the information provided.

And yes if you could please try again after the update releases later today and confirm if there is still ...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @s7igma957 I'm sorry to hear that you are also experiencing crashes in Assassin's Creed Valhalla.

If you are experiencing these crashes then something is causing it. We provide PC troubleshooting as this resolves the majority of crashes, low fps and more. However in some cases more advanced troubleshooting and investigating will be required.

If you haven't already could you please go through the PC troubleshooting in the support article ...

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