Ubi-Keo

Hi @jajaja_36 apologies for the late response.

I am also sorry to hear that For Honor is crashing on launch.

I understand that you have gone through some troubleshooting already. However, could you please check the PC troubleshooting in the support article and complete any troubleshooting that...

Hi @ubernovaful and welcome to the forum.

I'm sorry to hear that you are experiencing a black screen in For Honor.

Can you go through the PC troubleshooting steps in the support article here as there have been known to help resolve issues such as games not launching, crashes, freezing, FPS drops and much more.

Please confirm if these steps help to resolve the issue.

Hi @finalstalfos12 apologies for the late response.

I'm sorry to hear that the Deluxe Pack is not available on PC.

Customer Support do not have any input on decisions to which content is available for each platform, therefore I am unable to confirm the reason why the Deluxe Pack is unavailable on PC.

However, I will report this to the For Honor team in case it is an error.

Hi @int0xi_ and welcome to the forum.

I'm sorry to hear that you are experiencing high ping in For Honor.

For more information about matchmaking in For Honor, please check the support article here.

Could you please go through the ...

Hi @viracocha88 apologies for the late response.

I'm sorry to hear that Assassin's Creed Valhalla is crashing and that the PC troubleshooting has not helped.

I have created a support case for you so that our Customer Support team can investigate this further. You will receive an email explaining how to access your support case and what additional information we require from you.

As you will receive further assistance via your support case I will now lock this thread.

Hi @freddypelli apologies for the late response.

I have provided a link previously for Xbox troubleshooting, which you can find here.

Could you please go through the troubleshooting then try again. However, if the issue pers...

Hi @voli1o apologies for the late response and thanks for the video provided.

I have reported this issue to the development team to investigate.

Hi @gladi8ordude apologies for the late response and thanks for the update

Hi all,

It appears that this issue was resolved with Title Update 1.3.2 and we have not received any new reports since then, therefore we will now mark this megathread as resolved.

If you are unable to access any of your additional content, please don't hesitate to reach out to us within this thread and we'll take a closer look.

Hi all,

We're working to resolve the issue preventing players from accessing the Yule Festival and will be extending the event so everyone has the opportunity to enjoy the winter festivities. We plan to deliver this fix in early January due to the holidays.

Thank you for your patience and apologies for the inconvenience caused.

Hi @muffinz314 apologies for the late response.

Thanks for reporting this. From the image it looks as if the hair is resting on the collar and sticking up rather than clipping through Eivor's neck.

Could you also provide a video please as this will help us to view the issue more clearly. In the video can you move around with Eivor to show if the hair moves or not and then go into photo mode and move around Eivor to show the hair from different angles.

@soekster666 Please keep checking the news and announcements for updates, as well as the Assassin's Creed ...

Hi @saile1004 apologies for the late response.

I'm also sorry to hear that you are experiencing graphical issues with some of the cloaks in the game.

Could you please provide a video or images of the cloaks you are experiencing issues with and include the name for each of them and I will forward them onto the development team.

Hi @theconguistador and welcome to the forums.

Apologies for the late response. I am also sorry to hear that you are experiencing crashes.

Can you go through the PC troubleshooting steps in the support article here as there have been known to help resolve issues such as games not launching, crashe...

@S7igma957 If Customer Support exhaust all troubleshooting then they will escalate it for further investigation.

Hi @nk_jtr I'm sorry to hear that you are experiencing c...

Hi @s4fastaudi2008 and welcome to the forum.

Apologies for the late response. I'm also sorry to hear that you are unable to progress as Gorm's body has glitched into the rocks.

If possible can you see if there is a previous save that you can load before you killed Gorm and then try again.

However if this is not possible could you please provide a video to show that Gorm's body is stuck and also to show what save files you have available to load. I will then report this to the development team to investigate further.

Could you also confi...

Hi @voli1o apologies for the late response.

I am also sorry to hear that you have experienced issues with your long ship in-game.

Can you confirm if you are still experiencing this issue after the latest game update (1.4.1) that was recently released?

If you are could you please provide a video demonstrating the issue so that I can report it to the development team.

Hi @soekster666 I can see that some players have experienced issues with the the Yule festival quests not being available and can only see snow in their settlement.

This has been reported and is being investigated by the development team.

We have no updates on this at the moment. Can you confirm if you are also experiencing this issue yourself?