Ubi-LadyBlue

Hello @maxdiehard and Welcome to Discussions.

I'm sorry that trophy isn't unlocking for you.

Are you using a boosted character?

Could you also grab me an image from your character selection screen to better help me check into this?

Thank you!

My apologies for my delayed response @gabriel-knight and thank you for getting that video to us again!

I'd like to get a couple more things added to the report for our teams:

• Are you not able to call anyone at all for help now or was it just the one person?
• Are you able to call for help while not in hardcore mode or does no one receive the call there either?
• Was the friend in the video also playing in hardcore mode?

Thank you!

Thank you for clarifying @DIDJAMOM.

Sorry to hear that you had to spend so long with that last enemy.

So that I can get this reported, I'd like to have you answer a couple of questions for me.

• Does the weapon you're using make any kind of *real* difference, proportion-wise when against these enemies? (I'm assuming probably not, but want to make sure I'm relaying everything accurately for the teams....

Hey @desrocchi and thank you for getting me that video clip!

I'm sorry that you encountered this invisible wall, but I can confirm the teams are working on a fix and it should be resolved in a future update.

Please feel free to reach out if you need anything else or have any other questions.

Hey @ghastlycounter! Welcome to Discussions!

I'm sorry that you're having some trouble with that manhunt.

I'd like to have you try verifying your files for me.

If it still doesn't show up, could you grab me a short video clip or screenshot of it being missing for you so I can check into what's going on?

Thank you!

Thank you so much @ezi01499!

I've gone ahead and passed all of this along to the appropriate teams.

My apologies for the inconvenience in the meantime and feel free to reach out if you have any questions!

I'm sorry that didn't help @theemperormax.

Can I have you create a Support Case and attach your system files, then grab me the case number? ...

I'm not seeing anything aside from the tag @ezi01499. Sorry about that!

Can I have you try uploading it to something like Google Drive or Youtube and providing me with the link to it?

Hey @spirantcrayon22!

Could you grab us an image of what it's showing as not owned from the Berserker Theme Pack to help me look into this a little better?

Hey @kuneho143! Welcome to the forums. I’m sorry that you’re having some trouble with the spear dropping from your hand and disappearing from your inventory.
 
Thanks for chiming in ...

That is really frustrating and disappointing @azullfr.

I'm so sorry.

If there's anything I can help with, please let me know.

No worries @ltgxg!

I can confirm that this is something the teams have looked into and it should be fixed in an upcoming patch.

I know this is really frustrating and I'm really sorry about that.

Hey @ezi01499!

The teams are currently investigating this issue with no sound in that area, but I'm sorry you've encountered it.

Are you by chance able to get me a short video clip to pass along to them in order to help with the investigation?

Ah! My apologies @storazi.

I didn't realize it was a virtual machine. I'm glad you got it fixed though and feel free to let me know if there's anything else I can help with!

Hey @rati12!

I'm sorry to hear that you didn't get a gold medal in "Seasons of Silver". This is an issue that the teams are currently investigating.

Could I have you upload your latest save file so I can get this all passed along to them?

Gotcha @storazi.

Please try verifying your files to see if that clears up the issue. (no pun intended)

If that doesn't help, could you grab me a short video clip so that I can investigate a bit better?

Also, have you noticed that you're stuck in the clouds after building something specific or doing something, or is it just completely random?

Understood @patrickzero133. I'm sorry those steps didn't help.

Could I have you start a Support Case with us so that we can look into this a little further with you over private channels?

Hello @noaim-zero and @LittleBabyZyabl.

I'm sorry to hear you're both running into this issue with Ram usage as well.

...

Hello @patrickzero133.

I'm sorry you're having trouble accessing your DLC as well.

This forum is managed by Ubisoft US and UK teams so we ask that any posts be made in English so we can effectively moderate.

That being said, were you able to complete the steps provided by @Ubi-Nacho and ...

Thank you for getting me that screenshot @storazi.
 
Try to zoom in on your map through the clouds. If you’re not able to, could you grab me a short video clip of you switching between words and not being able to zoom in so that I can check into this a little better?