Ubi-LadyBlue

Ubi-LadyBlue



23 Jun

Comment
    Ubi-LadyBlue on Support Forums - Thread - Direct

Hey there @anoniempje!

My apologies that it took me a while to respond but I did do some checking into this and it looks like this isn't a bug in this case.

I understand this isn't exactly the answer you were hoping for and I'm sorry for that frustration.

Please let me know if you have any other questions or if there's anything else I can help with.

Comment
    Ubi-LadyBlue on Support Forums - Thread - Direct

Thanks for updating us @veico_cm.

Just so I can add it to the report, are you able to test on a previous save before this started happening just to see if it's also happening on that save now?

Comment
    Ubi-LadyBlue on Support Forums - Thread - Direct

I'm sorry none of that helped @kaesebaellchen.

Are you getting an error code of any sort when the crash happens or does it just crash back to the desktop?

I'd also like to have you start a Support Case, attaching your ...

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Comment
    Ubi-LadyBlue on Support Forums - Thread - Direct

@Littleweasel01, I don't have any updates as of yet but I am keeping a check on it.

@azullfr, Thank you for doing all of that testing for us. I've gone ahead and fo...

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Comment
    Ubi-LadyBlue on Support Forums - Thread - Direct

No worries @epiclazor!

I appreciate you getting that save uploaded for me.

I've gone ahead and passed all of this along to help with the investigation.

Thank you again! 💜

Comment
    Ubi-LadyBlue on Support Forums - Thread - Direct

Hey @rvaswag_804 and welcome to Discussions. 💙

My apologies that you ran into this and the workaround didn't help.

Are you seeing the exact same error mentioned above?

Comment
    Ubi-LadyBlue on Support Forums - Thread - Direct

I'm glad changing the graphics quality worked for you @shalea174! 😊

Let me know if there's anything else I can help with!

Comment
    Ubi-LadyBlue on Support Forums - Thread - Direct

Understood @jarl_drengr.

Does that blurriness go away at any point?

Also, does this occur with all enemies or more often with particular ones?

Comment
    Ubi-LadyBlue on Support Forums - Thread - Direct

Gotcha @rcdeschene.

Thanks for answering those questions for me.

How much space is on your internal drive?

Also, just to rule out a couple of things, run through this quick troubleshooting guide and let me know the results, please.

Comment
    Ubi-LadyBlue on Support Forums - Thread - Direct

So sorry for the delay in my response @pathofhate.

Could I have you create a Support Case and upload your ...

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22 Jun

Comment
    Ubi-LadyBlue on Support Forums - Thread - Direct

Hello @hashylmfao and welcome to Discussions!

Just to confirm, it is your stats in Ubisoft Connect that aren't updating? If so, this for all Ubisoft Games or just Rainbow Six Siege?


16 Jun

Comment
    Ubi-LadyBlue on Support Forums - Thread - Direct

I appreciate you getting me the video clip @rcdeschene.

Please run through the quick troubleshooting steps in this guide, if that doesn't help:

  • Could you tell me whether you have the game installed internally or on an external drive and how much space is on that drive?
  • Does it happen whether you're booting with a manual or quicksave?
  • Have you noticed a pattern in when or where it occurs when you fast-travel or is it random?


Thanks in advance!

Comment
    Ubi-LadyBlue on Support Forums - Thread - Direct

No worries @prashanthdoshi.

Please let ...

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Comment
    Ubi-LadyBlue on Support Forums - Thread - Direct

I'm sorry to hear that didn't work for you @fluffyfoal91129.

Could you show me an image where it's telling you that redemption is required to help me check into this?

Thank you~

Comment
    Ubi-LadyBlue on Support Forums - Thread - Direct

No worries @spirantcrayon22!

Just keep us updated if/when you remember!

Comment
    Ubi-LadyBlue on Support Forums - Thread - Direct

Hey @hidden1ne!
 
I'm sorry you're having some issues with the dialogue and thank you for the video and thorough description.
 
First, I'd ask that you run through the steps in our troubleshooting FAQ to see if it resolves the issue.
 
If it doesn't help:

  • Does the missing dialogue happen whether you're using your headse...
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Comment
    Ubi-LadyBlue on Support Forums - Thread - Direct

Thanks for getting us the video clip @shalea174.

Are you able to reload a previous save and see if you're unable to control Eivor after that cutscene?


15 Jun

Comment
    Ubi-LadyBlue on Support Forums - Thread - Direct

Hey @dualband007!

I'm sorry to hear you're getting stuck on that add-ons screen and then aren't able to connect.

I'd like you to go through the steps in this FAQ and forward these ports to make sure you have the most optimal connection.

If it's still not working, could you grab me a...

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Comment
    Ubi-LadyBlue on Support Forums - Thread - Direct

On behalf of @UbiSushiVamp and myself, we're glad that verifying your files fixed it for you @wildhunt.

Feel free to let either of us know if you need anything else!...

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Comment
    Ubi-LadyBlue on Support Forums - Thread - Direct

My apologies for the delay @mikaeldd2.

The teams are still investigating this and any updates would be posted to the News and Announcement section linked above.

I know waiting for a fix is super frustrating and I'm really sorry about that. 😞

Please let me know if you have any other questions and I'll be happy to help.