Ubi-LadyBlue

I'm sorry to hear you're running into the same issue @efeesh.

I'd like to have you run through any of the steps you haven't already from the guide @Ubi-Keo provided above. ...

Thank you so much for grabbing us all of that information along with the images @funkghu.

I have gone ahead and made sure this was added to the report to help the teams with the investigation.

My apologies for the inconvenience caused in the meantime and feel free to reach out if you have any other questions.

Hello @noyziboy013!

Apologies for my delay in response but it does look like you should have access to the game at this point.

Please update me if you're still not able to play it and I'd be happy to assist you further with this.

Thank you!

P.S. Thanks for chiming in ...

Hey there @flowingbinkie70!

If you bring up your Quick Action Wheel, you should be able to use "Return to Settlement". Did you see that as an option in the wheel or was it missing for you?

I'm also sorry that you lost all of your stuff once you died and returned to the Settlement, but this is working as intended.

I know this isn't really the answer you were hoping for and my apologies for that and for the frustration caused by the situation.

Please let me know if you have any other questions or if there's anything else I can help with.

Hey @ryusennin!

I'm glad to hear that the trophy finally registered for you.

Thank you for sharing how you unlocked it since this could definitely help me better help other players.

If you have any questions or need anything, don't hesitate to reach out and let me know.

Thank you so much for clarifying what's happening further and getting us the video clip @spirantcrayon22!

I made sure that I got your save file, video, and such forwarded over to the appropriate teams to help with the investigation.

If you have any questions or anything, please don't hesitate to let me know.

Hello @tolkyyn.

First off, I want to apologize that you've had this experience; I'd like to see what I can do to improve it for you.

Please try verifying your files and reinstalling the game. (I know this is beyond frustrating and I'm really sorry for that.)

If this makes no difference, I'd like to ask a few things:

• Are you able t...

I'm sorry you're having this kind of experience and running into those crashes @longjohn119.

If you change your mind and don't decide to quit, I'd like to look into this a bit more with you.

• Are you seeing any error codes or messages when the crashes happen?
• Are they random or happening at specific locations or after a specific action?

I'd also suggest running through the steps in ...

Hey @jc-the-apostate!

Apologies for my delay in response and that you're not getting any foreign supplies from River Raids.

Our teams are currently looking into this, but could I have you make sure your latest save is uploaded to the cloud?

If at some point you're able to capture a video showing that you're not seeing any foreign supplies from the raids, please update this thread so that I can get that forwarded over as well.

Thank you in advance!

Hey there @doctor12138!

Pardon my delay in response.

If you still haven't received your content, could you try clearing your cache and verifying your files for me?

Please update me if you're still not seeing them after that so I can look into this further with you.

And so we meet again @spirantcrayon22!

Thanks for getting these reported to us; it is something our teams are currently investigating.

• Are you finding that this happens with specific enemies more than others?
• Does it happen more often in any specific locations?
• Could you also grab a video of the second annoyance for me to get forwarded over to the teams?

Thank you!

On behalf of @UbiSushiVamp and myself, we're glad the eye reappeared for you @kingd425!

Please let either of us know if you need anything else.

Apologies that didn't resolve it @eviawn.

To help me investigate this a bit further, could you grab a video clip showing you leaving the area and then those fast travel points disappearing as options on your map?

I'm so sorry @spirantcrayon22!

I promise I could never forget you!

And yes, you were definitely first. ...

Hey @d-warrior! Thanks for reaching out and grabbing me that video clip.

I'm sorry your ability keeps disappearing when you load into Svartalfheim, but I would like to ask a few things:

• Does this happen regardless of whether you use Quick Save or load in using a manual save?
• Could you also grab us a screenshot of your Hungr-Rip and their DoR blacksmith page?
• Could you make sure your latest save file is uploaded to the cloud?

Thanks in advance! ...

No worries @kuneho143!

Is the other spear the Gungnir Mythical Spear by chance?

Did you remember when this happened for both of the missing spears? Aside from having them equipped, was there any action taken before they disappeared?

Also, did they both disappear in the same area or in different areas of the map?

Thank you!

Please excuse my delay in response @theemperormax!

I did take a look at your case and it looks like they were waiting for a video clip of the issue to report to the teams for further investigation. (Even if it shows as closed, you're still able to reopen it.)

That being said, just from looking at the most recent files you'd uploaded, I can see that there are quite a few start-up programs and overlays. I woul...

Hey @xbl_laberbacke and thanks for pointing that out.

While the answer is likely the same ...

Hey @daz_aaf71!

I'm sorry you're having some trouble with your game crashing after some of the main objectives.

Just to rule a few things out, please run through the steps in this troubleshooting guide.

If you're still seeing the freezing after, try reinstalling and then update me either way, please. ...

Hey @tripledeedat!

Oops! If you meet all that was stated by @Ubi-Perseids, go ahead and start a Support Case with us, we'd be happy to help you look into getting y...