Ubi-LadyBlue

Hello @fyrehawk0581! Welcome to Discussions.

My apologies that you're having some trouble with upgrading your workers.

Could you grab me a short video clip of what's happening here to better help me see what's going on?

Hello @Somjara, ...

Hello @mati8211!

I'm so very sorry for the delay in my response and that you're running into some issues with Tobias resupplying some of your goods.

Since then, if you're still experiencing this, have you noticed it occurs with more than just the wood and grain?

I'd also like for you to try verifying your files if you haven't already and u...

Hey @ArcziZmC2017!

I'm sorry that you're running into this Online Service Error but would like to advise it is against the Forum Rules to post on older posts as they could be outdated.

That being said, for this error, I'd advise running through these troubleshooting steps and forwarding these ...

Hey @randelia and @veico_cm!

I want to thank you both for getting me those images. While I'm sorry your descriptions aren't showing for those, this is something our team...

Hey @ozzy-haze. I'd like to welcome you to Discussions!

I'm sorry you're having some trouble interacting with Somma.

Since this is something that should have been resolved, please try verifying your files and running through this quick troubleshooting guide.

If that doesn't fix it for you, please grab me a ...

Hello @veico_cm!

I've gone ahead and moved your post to this thread as well. Thank you for getting me those images. This is something our teams are looking into, but I'm sorry you've run into it. Can you make sure you have your latest save file uploaded so I can get your information added to the report as well?

Hey @jgporritt!

My apologies that you're running into the same issue with your upgrades and would definitely recommend running through those steps @Ubi-Karl provided as...

Hey @lthec!

Thanks for providing the description of what's going on and I'm sorry to hear you're getting stuck on a gray screen.

I'd like for you to verify your files from me and complete anything from this ...

Hello @bvaleeee and welcome to Discussions.

I'm sorry you've also run into this issue. Could you grab me a short video clip of what's happening? It will better help me see what's going on so we can get this figured out for you.

Thank you for the images @pyropiper77.

I'd like for you to run through this quick troubleshooting guide first (anything you haven't completed on your own already), then reinstall if that doesn't help.

If you're still not able to access your Season Pass contents after that, I'd recommend starting a ...

Hey @bstrochlic. Welcome to Discussions!

I'm sorry to hear that the names of those hair and beard styles are missing. Just to rule a couple of things out, I'd ask that you run through this super quick troubleshooting for me.

If that doesn't work, can you update me with a few screenshots showing these as missing and make sure your latest save is uploaded to the cloud so I can get this information passed along to the appropriate teams?

Hey @gunblade and welcome to Discussions!

I'm sorry you're having some trouble claiming that outfit as well. You would need to make sure you've launched both games on the same account. Unfortunately, owning both isn't quite enough.

If you're still not able to claim it despite meeting the requirements, I'd recommend creating a Support Case with the screenshots mentioned above to see if we can get this figured out with you.

Perfect @spirantcrayon22! I went ahead and added yours to the investigation. Thank you so much!

Hello everyone!

@SpirantCrayon22 and @bouldog, I went ahead and merged your threads for better visibility.

I'm sorry you've run into this issue and the ...

Hey @annalemma!

Thank you for providing us with a detailed description of your issue and my apologies that this is giving you so much trouble.

Even if it's not an issue with the internet, I'd like you to run through this quick troubleshooting guide and forward these ports to ensure you have the most ...

Hello @ravenbeauty229.

I definitely understand your frustration about needing to win another dice challenge, especially since I'm not very good at it myself.

Unfortunately, there isn't a way for me to override that from my end and grant you the win. I know that's not really the answer you wanted and I'm really sorry there were some connection issues when you won your game.

Hello @Tampinha!

My apologies for the delay in response.

Are you able to return from the River Raids after following what @Kormac67 said in their response? (A...

Hey everyone!

I'm sorry you started running into connection issues after the update @TheeElf. Are you able to connect without any issue now?

If you're still seeing the 0x00000004 error code, I'd advise running through either the Xbox One or the ...

Hello @kasefera!

Thank you for the video and I'm sorry to hear that your crew is lounging about instead of fighting as they should be.

Just to rule some things out, I'd ask you to complete the steps in this guide as they've resolved some similar issues for other players.

If that doesn't work, is there a previous save you can revert...