Ubi-LadyBlue

Hey there @hansepirat1!

I'm sorry you're running into crashing on the first loading screen.

Since it sounds like you've already done most of what's in this guide, I'd like for you to create a Support Case and attach your system files then updat...

Hey @powereful-p!

I'm sorry you're unable to interact with Fulke either.

Could you grab me a short video clip following @Ubi-Keo's specifications to better h...

I've passed your image along as well @patalong.

Thank you so much. This should be resolved soon and thank you for the help you've given.

I'm glad to hear the update fixed it for you @lionhad.

Definitely let me know if there's anything else I can help with.

You should be able to upload it to Youtube as unlisted or Google Drive, etc., and then provide me with the link. @bgiantmountain

Hey @floriankrob!

I'm sorry you've run into the same issue and can't proceed with that quest.

Could you also attach your save file to better help the teams look into this?

Thank you @bgiantmountain!

Hey @lvb270!

In order for us to be able to assist, could I have you translate your post or post in the forums appropriate to your language? (It does look like your post was duplicated so I did remove the extra one.)

Thank you and sorry for the inconvenience.

Hey @devouringdemon2 and @crazyshini_.

My apologies you're both getting stuck on this loading screen.

Just to confirm, neither of you are seeing any errors and it just loads infinitely?

I know you've completed some of this already, but I'd like you to try anything in this guide that you haven't already, If the loading screen is still not loading properly after that, please start a ...

Hey @thelorious!

My apologies for my delayed response. I took a look at your case and it looks like you were able to get it resolved there though.

If you have any other questions or need anything else, don't hesitate to reach out.

Hey @maulan89. Welcome to Discussions!

Just to confirm, are you logged into the same Ubisoft Account and Origin that you originally used when you purchased the game?

If not, you would need to be logged into both of those accounts and they would need to be linked, which should have happened the first time you launched Anno 1800.

If you've made sure this is the case and you still can't access your game, please go ahead and start a Supp...

This FAQ should walk you through accessing DLC @vinnynld2019.

You'd only be able to add already owned DLC by selecting a new campaign like @Asterix201252 said. After the game's been started, you can only activate DLC on an existing campaign th...

Hello @p4et6i8a and welcome to our Discussions!

This FAQ will walk you through locating your activation key.

That being said, you shouldn't need the key to be able to open your game. As long as you're logged into Ubisoft Connect on the same account you used to purchase the game, you should be able to launch from within Ubisoft Connect.

Let me know if you have any further questions or any issues launching!

Hey @bgiantmountain!

I'm sorry you've run into this issue with your routes.

Just to confirm, you've set waypoints and your ships ignore those to go the shorter distances and sometimes don't go where they should go?

Could you grab me a short video clip to help me look into this?

Hey @KingBeard.

Just to confirm so that I'm passing this along correctly, the opal glitched underground leaving you unable to collect it and then the icon disappeared from the map?

If so, out of curiosity, if you go to where that marker was, can you see the opal at all, or did it disappear when the icon disappeared?

I definitely understand the annoyance and inconvenience, but as for compensation, unfortunately, I'm not able to speculate on that. My apologies for not having a better answer for you regarding that.

I know and understand this is beyond frustrating @spirantcrayon22. The teams are investigating, but unfortunately, I don't have any updates for you just yet.

If you have any other questions in the meantime, I'll do my best to help where I can.

Just to confirm so that I can get this relayed over properly, you never collected either of those keys from the quest @ViolentMrTino?

Excellent suggestions as usual @longjohn119.

If what was suggested doesn't help ...

Of course @azullfr. I'm always happy to help where I can.

I'm not really able to speculate on whether or not the merging could cause the issue with the trinkets but I promise the teams are investigating it.

Sorry I don't have a better answer for you!

Gotcha @pesto

To better help me understand what's happening as Uplay was converted to Ubisoft Connect a while back, could I have you grab me an image or short video clip?

Thank you!