Ubi-LadyBlue

Ubi-LadyBlue



31 May

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    Ubi-LadyBlue on Support Forums - Thread - Direct

Hey @jackdaws93!

I'm sorry you're having some trouble with the last bit of the storyline and can't complete the Hamtunscire arc.

Just to confirm and to better help me see what's happening, what was the last quest you completed and how many medallions do you have/turn in? Was the Father revealed to you or were you not able to get that far?

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    Ubi-LadyBlue on Support Forums - Thread - Direct

I'm glad the update was able to resolve it for you @bosma4u!

Let me know if you need anything else! 😊

And most importantly...Game On! 🎮

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    Ubi-LadyBlue on Support Forums - Thread - Direct

Hey there @dragon1402!

My apologies you ran across this and aren't able to access the loadout feature unless you're in England.

I can confirm this issue is something the teams are looking into.

Could you provide an image of it being locked and another of it being unlocked while you're in England? Also, I'd like you to make sure that your latest save is uploaded to the cloud to see if we can help push along the investigation.

Thank you in advance!

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    Ubi-LadyBlue on Support Forums - Thread - Direct

That is both odd and really inconvenient @azullfr. I'm really sorry to hear that updates are being so greedy with your internet.

Just to rule a few things out, I'd also like you to complete these quick troubleshooting steps and forward these ports to see if t...

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    Ubi-LadyBlue on Support Forums - Thread - Direct

Are you still running into this visual issue @vm4m9tz4pb and @vm4M9Tz4pB?

Just to note, videos usually help the teams investigate issues a little more closely as bu...

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    Ubi-LadyBlue on Support Forums - Thread - Direct

Hello @kingd425!

My apologies that you're not able to go back to England and that you're not seeing the icon on your Svartalfheim map.

I'd like you to start out with this quick troubleshooting and let me know if it's still missing after or if you're still not able to return to England. You should also be able to go to the Asgardian Gate in-game, then select the ...

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    Ubi-LadyBlue on Support Forums - Thread - Direct

Hey @s7igma957!

Thank you for providing me with those images. That is definitely a weird angle and placement for water.

Have you found that it's like this anytime you go to this area? If so, if you exit out and restart the game application, does anything change?


24 May

Comment
    Ubi-LadyBlue on Support Forums - Thread - Direct

I'm glad to hear that it worked out and you were able to get your friend the game @freecake01!

Sorry it was a bit of a hassle, but let me know if you have any other questions or if I can help with anything else! 😊

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    Ubi-LadyBlue on Support Forums - Thread - Direct

Hey @ArnudSwazaneger

I can confirm that particular version isn't on sale right now. I know that's not exactly the answer you were hoping for and I'm very sorry for that.

As far as the friend referral, all the information should be ...

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    Ubi-LadyBlue on Support Forums - Thread - Direct

Hello @maskov!

I'm sorry that you didn't get any of your drops either.

As you didn't get any, can I have you go ahead and get a Support Case started so that we can look into this further with you?

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    Ubi-LadyBlue on Support Forums - Thread - Direct

Hello and Welcome to Discussions @koorni04!

My apologies you're seeing some issues with your scope and that the troubleshooting you tried previously didn't help.

Just to make sure, can I have you check your toggle settings for me to make sure everything is in order there?

Could you also grab us a short video clip of what's happening so that we can check into this a little further?

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    Ubi-LadyBlue on Support Forums - Thread - Direct

Hello @mangafan_51!

While I'm sorry you ran into this bug in Countdown mode, I can confirm it is something the teams are working on.

My apologies for the frustration that's caused when this has happened to you.

If you have any other questions, let me know and I'll do my best to help.

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    Ubi-LadyBlue on Support Forums - Thread - Direct

Welcome to our Discussions @xulcra!

My apologies that your FPS dropping is what brings you here. 😞

Just to confirm, it looks like you're no longer experiencing the freezing and crashing in the cutscene?

In either case, try any of the steps you haven't already in this FAQ.

If after that, you're still encountering the issue, let me know and I'll do what I can to help....


19 May

Comment
    Ubi-LadyBlue on Support Forums - Thread - Direct

Hey there @MikeHawk88 and @blitzgerat!

Having your cash disappear suddenly and for no reason at all is never a pleasant or fun experience.

Thank you for m...

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    Ubi-LadyBlue on Support Forums - Thread - Direct

Hello @inqene!

I'm sorry you're running into them coming back immediately, but thank you for the video and the other information you provided for me.

Just to confirm, are you running the latest update of the game?

Could you also try verifying your files and running through this quick ...

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    Ubi-LadyBlue on Support Forums - Thread - Direct

Hey @red_clay_skull!

I don't really have words to express how sorry I am you ran into this and aren't able to access your old saves.

I want to start off by saying that I can't make any promises on getting you access back to those, but I'll definitely do my best.

One workaround that's helped some people is to verify their files. The o...

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    Ubi-LadyBlue on Support Forums - Thread - Direct

On behalf of @Ubi-Karl and myself, we're glad to hear you were able to get it resolved @meremre69!

Definitely update us if you have any further problems or if there's a...

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    Ubi-LadyBlue on Support Forums - Thread - Direct

Hey there @lungolok!

Welcome to Discussions! Sorry to hear you're running into all of this. Arguing with save files and crashes is never a pleasant or fun experience.

Can you start with verifying your files for me and running through this quick ...

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    Ubi-LadyBlue on Support Forums - Thread - Direct

Hello @silverangelduo!

The bonus *should* apply to both your Farmer and Worker Population. How close in proximity is your marketplace to the worker houses as opposed to the farmer houses?

Just checking on this since there is a proximity range for the marketplace of around 23 tiles for dirt roads and 49 for any paved streets you have and this could cause it to not apply to your Workers.

Let me know if this helps!


18 May

Comment
    Ubi-LadyBlue on Support Forums - Thread - Direct

Hello @ocgd!

My apologies that you've also run into this and thank you for letting me know it started with the Ostara festival for you.

Could I have you upload: (https://ubi.li/wSAiB) the video to Youtube as unlisted and then provide me with the link here?

Thank you!