Ubi-Massilia

Ubi-Massilia



21 Mar

Comment
    Ubi-Massilia on Support Forums - Thread - Direct

Hello @JoeTanker67

Sorry to hear that you're experiencing issues with the rifle Sacrum Imperium in The Division 2.

Could you please send us a video of the issue ? (You can upload it on a video hosting website and send us the link)

In the meantime, if you have any other questions, feel free to ask and we will do our best to help you ! 

Comment
    Ubi-Massilia on Support Forums - Thread - Direct

Hello @Aa_Backstop5 @nyoomNeko

Sorry to hear that you're experiencing issues with the DARPA Research Labs mission.

We received multiple reports from players and we're currently investigating on this issue.

Could you please send us a video of the issue ? (You can upload it on a video hosting website and send us the link)

Also, thank you ...

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    Ubi-Massilia on Support Forums - Thread - Direct

Hello @EmpiresTurk0841 @Darthporgy

Sorry to hear that you're experiencing issues with The Pentagon mission in The Division 2.

We received similar reports from players and we're currently investigating on this issue.

Also, could you please send us a screenshot/video of the issue ? (You can upload the video on a video hosting website and send us the link)

In the meantime, if you have any other questions, feel free to ask and we will do our best to help you ! 

Comment
    Ubi-Massilia on Support Forums - Thread - Direct

Hello @PizzaTime727

Sorry to hear that you're experiencing issues with the skill Assault Turret in The Division 2.

Could you please send us a video of the issue ? (You can upload it on a video hosting website and send us the link)

In the meantime, if you have any other questions, feel free to ask and we will do our best to help you ! 


20 Mar

Comment
    Ubi-Massilia on Support Forums - Thread - Direct

Hello @Spool_68

Sorry to hear that you're experiencing peripherals issues while playing The Division 2.

Could you please send us a video of the issue ?

You can upload the video on a video hosting website and send us the link.

In the meantime, if you have any other questions, feel free to ask and we will do our best to help you ! 

Comment
    Ubi-Massilia on Support Forums - Thread - Direct

Hello @SnazzyLetucce95

Sorry to hear that your character suddenly disappeared in The Division 2.

We've had similar reports from players and we're currently investigating the issue.

In the meantime, please provide the following information to help us investigate further more:

  • Characters missing:
  • Are any characters hardcore characters ? :
  • Last time accessed:
  • Estimated playtime:
  • Character level:
  • Estimate of XP:
  • Darkzone level:
  • Gear score:
  • Male / F...
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Comment
    Ubi-Massilia on Support Forums - Thread - Direct

Hello @Snat-Hater

Sorry to hear that you're experiencing crashes/freezes while playing The Division 2.

Could you please follow the steps in this article ?

If the issue still persist after this, feel free to come back.

In the meantime, if you have any other questions...

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Comment
    Ubi-Massilia on Support Forums - Thread - Direct

Hello @Jeffcalem

Sorry to hear that you can't connect to the servers of The Division 2.

Because we prefer to avoid automatic translation tools, we can only help in English on this Forum.

I invite you to contact us directly through our support website which will allow you to get the best...

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Comment
    Ubi-Massilia on Support Forums - Thread - Direct

Hello @D3kker-CoE

Sorry to hear that you're experiencing crashes when trying to launch The Division 2.

Have you tried to follow the steps in this article ?

If the issue still persist after this, feel free to come back.

In the meantime, if you have any other questions, feel free to ask and we will do our best to help you ! 

Comment
    Ubi-Massilia on Support Forums - Thread - Direct

Hello @Rokana_Gaming

Sorry to hear that you're experiencing crashes while playing The Division 2.

Could you please follow the steps in this article ?

If the issue still persist after this, feel free to come back.

In the meantime, if you have any other questions, feel free to ask and we will do our best to help you ! 

Comment
    Ubi-Massilia on Support Forums - Thread - Direct

Hello @Snat-Hater

Sorry to hear that you're experiencing crashes while playing The Division 2.

Could you please follow the steps in this article ?

If the issue still persist after this, feel free to come back.

In the meantime, if you have any other questions, feel f...

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Comment
    Ubi-Massilia on Support Forums - Thread - Direct

Hello @vm4M9Tz4pB

Sorry to hear that you're experiencing issues with Fragile Armor in The Division 2.

We received multiple reports from players regarding this issue and we're currently investigating.

Sorry for the inconvenience and please keep an eye out for new information and news at our Forums.

In the meantime, if you have any other questions, feel free to ask and we will do our best to hel...

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16 Mar

Comment

Hello @TheDohnJoe

Sorry to hear that you're experiencing issues with Rainbow Six Extraction.

Could you please follow the steps in this article ?

If the issue still persist after that, feel free to come back.

In the meantime, if you have any other questions, feel free to ask and we will do our best to help you ! 

Comment

Hello @DingZhen-QAQ @hakanr339b

Sorry to hear that you're experiencing connectivity issues in Rainbow Six Extraction.

Could you please fo...

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Comment
    Ubi-Massilia on Support Forums - Thread - Direct

Hello @Kidsoybean and @robbie25hd

Sorry to hear that you're experiencing issues with the Gladiator Trident while playing For Honor.

We have received reports from players saying that Gladiator's weapon sometimes appear to be floating and we are actively looking into this issue.

We sincerely apologize for any inc...

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13 Mar

Comment
    Ubi-Massilia on Support Forums - Thread - Direct

Hello @marcoalbers2010

Sorry to hear that you're experiencing issues with a quest in Assassin's Creed Valhalla.

Here's the link of the Deutsch forums where you will get a response about your issue, as we only support English posts here.

In the meantime, if you have any other questions, feel free to ask and we will do our best to help you ! 

Comment
    Ubi-Massilia on Support Forums - Thread - Direct

Hello @Crazybone992 and @KaoticSyndome

Sorry to hear that you're experiencing issues with the speed of the skills preview videos in Assassin's Creed Valhalla.

After investigation, the development team has confirmed that they are unable to continue looking for a potential fix for this particular issue as they must focus on issues that have a comparatively higher impact on the gameplay experience.

I understand that this is not the outcome you were hoping for and can only apologize.

In the meantime, if you have any other questions, feel free to ask and we will do our best to help you ! 

Comment
    Ubi-Massilia on Support Forums - Thread - Direct

Hello @RhaegarDW

Sorry but we can't handle Discord ban appeals on Forums.

You'll need to contact directly the moderators of the Discord channel.

In the meantime, if you have any other questions, feel free to ask and we will do our best to help you ! 

Comment
    Ubi-Massilia on Support Forums - Thread - Direct

Hello @XxASSASSINOxXki

Sorry to hear that you're experiencing issues with some achievements in Assassin's Creed Valhalla.

After verification, it seems that you already unlocked these achievements.

Could you please verify and confirm if they are still missing ?

In the meantime, if you have any other questions, feel free to ask and we will do our best to help you ! 

Comment
    Ubi-Massilia on Support Forums - Thread - Direct

Hello @typronica29

You have the ability to change the mapping of your controls on console and when using a supported controller.

In order to do it, you can follow the steps in this ...

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