Ubi-Milky

Hello everyone,

Thanks for getting in touch everyone.

We did have an issue earlier with players unable to purchase currency from the store, as it was displaying the incorrect currency for some players, but this issue has since been resolved.

You should now be able to purchase Rainbow Six credits without issue. If this is not the case, please get back in touch with us here in this thread and we will investigate this for you further.

Hi djrunit2008,

Thanks for getting in contact with us and welcome to the forum.

I am sorry to see this has happened to you, please bear in mind that any in game content can take up to 24 hours to appear on players accounts.

I have looked into your support case number and I can see an agent has responded. Please check your email inbox for more information on this, thank you.

Hello SeawaveGal,

Thanks for getting in contact with us. Which DLC are you unable to activate in particular? Some DLC doesn't become available til you meet certain milestones through playing the campaign.

If you can give me more information, I will be happy to look into this for you.

Hi Robin_z34,

Welcome to the forums.

If you can possibly upload a video of this happening or perhaps upload your images to a file sharing site, such as imgur then post the link here, we will be able to see exactly what you see.

Also, what type of maps do you usually encounter this issue on, or is it a particular game mode?

Hello hamdocar3,

I was just looking over your case and wondered if Support were able to help you with your visual bug issue. I can see they suggested doing a clean reinstall of the drivers and installing what was the latest hotfix at the time for Nvidia.

If you were able to resolve this issue please let us know, just in case any other players experience the same, thanks again!

Hey Morpheus_SN,

Thanks for reporting this and thank you for the screenshots, they will be very helpful.

There are two reasons I can think this may be happening, it could be a bug or it could be that these players recently changed their country nationality, but this has not been reflected or updates in their countries flag logo yet on their profile.

Have you noticed this on any other game modes like custom maps or in game maps, or just on the Summer 2020 maps?

If you can provide me with the information above, I will happily pass this onto the Trackmania team, thank you!

Hey everyone,

Moving this to the player feedback section, so that right audience sees your questions and your comments, thank you.

Hi Blongwell,

Thanks for getting in contact. I have also come across this script viewer screen when testing the game before through a different menu.

Are you able to reproduce this error each time you follow the same steps?

Are you also, able to upload a video recording of this too so that I may report this?

Thank you for your help.

Hi everyone,

Sorry to see so many of you being unable to stay connected to the servers.

Could you please all try every step in this guide to help improve your connection -
https://support.ubisoft.com/en-GB/fa...rackmania--PC/

Please also set up your port forwarding on your router, for maximum connectivity. Type your routers IP address into the internet address bar, log in to your router, access its settings menu, then set its ports to the following for the game -

TCP: 2350 - 2450
UDP: 2350 - 2450

I would also recommend setting... Read more

Hello Drioum,

Thank you for providing us with your crash logs.

Before I go any further, I can see you have quite a few high spec parts for you computer, but would you please first check you also meet the system requirements here -
https://support.ubisoft.com/en-GB/Faqs/000055173

Can you tell me if you tried any troubleshooting options so far to try and fix this crashing issue in the editor?

Hello JeffTheSandwich, love the name, welcome to the forums.

With Starter Access. you and your friend should be able to play together through multiplayer on 25 new maps every season.

It sounds like this may be a Nat issue. Do you and your friend know what type of Nat setting you both have? As this can affect your ability to host and join games.

You can usually find this out from your ISP's website by entering your routers IP address into your browsers address bar, logging in and navigating to your routers settings.

Can I also ask, are you trying to play from home and do you have more than one router?

Or, do you live in a college dorm or a building with shared internet as this can mean you may have double or triple nat which can sometimes affect connection too.

To help you both, please make sure to follow all of the connectivity steps in this guide -
... Read more

Hello everyone, welcome to the forum.

Thank you mantazzo for sharing your solution of disabling VPN software to better connect to the server and spectate other players.

Occasionally some VPN software and anti virus can stop players from connecting in the game. For a full list of occasionally problematic software, please see this link and disable when you can -
https://support.ubisoft.com/en-GB/Faqs/000025721

Please also follow the steps in this guide for improving your connection -
... Read more

Hello Lasvigne welcome to the forums.

If you would like to upload a video and link us to one of your replays, or provide us with a before and after screenshot of the Leaderboards, we will be able to look into this for you and other players further.

We may not be able to reinstate the times, but it will allow us to check for any bugs and false positives in the software we use, thank you.

Hi rmanon1411, welcome to the forum, are you able to upload a video of this behaviour for us to review?

Please upload to a video sharing site if you can, then link us to the video here, thank you.

Hi KrimL,

Thanks for reaching out to us.

Do you have any other peripherals plugged into your computer that may be interfering with the menu or controls, that you are able to unplug.

Are you also able to show us a video of what is happening for context?

Thank you!

Hi bonteauxlekun,

Thanks for reporting this and welcome to the forums.

Can I ask, are you able to reproduce this soft lock issue every single time by repeating the same steps?
Also, does this happen on all game modes that automatically changed map?

Are you able to provide a link to a video showing this behaviour that leads up to the crash?

If you can help provide me with the above information, I will be more than happy to report this to the team to investigate, thank you!

Hey xentrosa, welcome to the forums!

I believe your best bet would be to ask the players in this forum thread who are quite into their modded maps -
https://forums.ubisoft.com/showthrea...highlight=mods

Here is the official Trackmania Discord server, where you can ask the ... Read more

Hi BeromX,

Thanks for getting in contact with us and welcome to the forums.

Can I ask if your club access has ended and now you are trying to change the skin of your car to the default country one?

Can I also ask if at any point you have had a Uplay+ subscription?

If you can let me know on the above, then I will investigate this further for you, thanks!

HI Chrishan92, welcome to the forums.

Is this the first time this visual bug has appeared for you?

Does its only appear in this map you have created and are you able to reproduce it more than once?

Let me know on the above and I will be happy to look into this further for you.

Hey lamaleta12,

Not a problem, at least we got to the heart of the issue, I will keep my eyes peeled for any further contact on this just in case. Hope you will still enjoy your time in the game.