Ubi-Milky

Hey XxPsyxhoxX,

Welcome to the forum and I am very sorry for your loss. Rest in peace Spidey

I will move this thread to our Feedback section so it will be seen by the right audience and our Siege game team.

Hello everyone, just to add to what Ubi-Viral posted, we are sorry if we did not get around to manually adding the charms and packs to everyone's account in this thread, as the demand was so high to keep up with.

Players should receive their rewards automatically, over the next few days for the following challenges -

• Drone Destroyer Challenge
• Gwangbokjeol Challenge
• Lahori Gate Challenge
• MUTE Victory Challenge
• Domination Challenge
• Kali Birthday Challenge

Thanks again and please keep your eyes peeled for the rewards making their way into your account.

Hi there NonKuffar,

Sorry to hear you cant access your game yet. Would you be able to try these steps for me first -

If you have just bought the game, it may take up until 24 hours to appear in your game launcher. I would recommend waiting 24 hours then trying the following steps -

When launching a Ubisoft game from Steam, it will first ask you to log in to the Uplay launcher with your Ubisoft account name, to link your Uplay account with your Steam account.

If your game launches and asks for a CD Key you do not have, please try the following -
In Steam, right-click on the game in the Library tab and select View Game CD Key, then enter the Key when it asks for it.

Please try the steps above, then we can look into this further for you.

Hello Lag.Joaco.Avalo,

In case you are having trouble reaching our Ubisoft Support website, please contact us through DM at -

Facebook Support - https://www.facebook.com/UbisoftSupportUK/

Twitter Support - https://twitter.com/UbisoftSupport

Hopefully this will work for you, if n... Read more

Hi everyone,

Sorry if we did not get around to manually adding these to everyone's account in this thread, as the demand was so high to keep up with.

I can confirm however, that we are working to grant this content to the players who have not received their rewards and these should be granted to your account over the next few days automatically, so please keep your eyes peeled for the following -

� Drone Destroyer Challenge
� Gwangbokjeol Challenge
� Lahori Gate Challenge
� MUTE Victory Challenge
� Domination Challenge
� Kali Birthday Challenge

Hi there!

If you are yet to received the reward for completing the Blacker then Black challenge,
Please provide us with the following -

- Your Ubisoft account username
- The platform you play on
- A screenshot of you logged into your account, showing all the situations with 3 stars and Article 5 complete

Thanks!

Hi there,

Sorry if we did not get around to manually adding these to everyone's account in this thread, as the demand was so high to keep up with.

I can confirm however, that we are working to grant this content to the players who have not received their rewards and these should be granted to your account over the next few days automatically, so please keep your eyes peeled for the following -

• MUTE Victory Challenge and Mute pack added to your game

Hey BloodRainbow, sorry to hear this has happened to you and welcome to the forums.

As you have tried some troubleshooting steps already, can I confirm if you have tried the following -

First you can try to reinstall supporting software for the game here, after you have verified the games files -

https://www.microsoft.com/en-us/down...s.aspx?id=8109 DirectX... Read more

Hello seongmin411,

I don't believe this is possible in the game. You can not select which harbour you would like ships to return to, as ships will usually return to the closest harbour they will return to, after completing an expedition.

The only time ships might travel to another harbour is if you have captured the home island of an competitor. If you destroy that island harbour, it will reset make your ships return to your original home island harbour.

Hi there h4rp00n33r,

At the moment there is no setting within Anno 1800s menu to select which preferred monitor you would like to use.

There are several tricks you can perform though to make sure your game opens up on your desired monitor. Here are two you can try -

-Set your second monitor as your main monitor in the Display settings in Windows
-Launch the game
-When the game loads and appears on your 2nd monitor, close the game
-Set your first monitor as the primary monitor back in the Windows Display settings
-Launch the game again, it should be on your desired monitor

If the above workaround does not work, try this -

-In Uplay, select the options
-Find and select Windowed Mode and uncheck Borderless options
-Find the game launch it
-After the game starts, drag the window to the correct monitor
-Exit the game
-Launch Uplay again
-Go into the Uplay options and this time, ... Read more

Hello Pattyxdaddy,

Are you able to check if you have the Test Server on Uplay for me now? Thanks.

Hey Marun_hr / He-man,

I've added this to your account too so it should show up in Uplay now. Keep battling those forces of evil.

Hello Stritious, thank you for getting in contact.

I believe this issue may be occurring because of your Notebooks graphics card.

Your Intel GPU is the equivalent to a GeForce 820M but in order to run the game at spec, you need would need a GeForce GTX 460M GPU, which would be the equivalent of a Intel Iris 6100 I beleive.

(Ubisoft only tends to benchmark our games by testing Nvidia or AMD graphics cards at this point)

Please see this article for more information on laptop GPU's -
https://support.ubisoft.com/en-GB/Faqs/000032926

Hey BigBoyPeanut23,

Welcome to the forum. Sorry to see this is affecting you too.

If you would like help with connection issues just say the word.

If you would like to leave more feedback on matchmaking times for our devs to see, please do so here -
https://forums.ubisoft.com/forumdisp.../1079-Feedback

Thanks!

Hello Gday.,

I am sorry to see that your appeal was denied. Please understand that players are only able to appeal bans once. We ask players to try to gather as much information as possible about your account before your appeal for this reason, as it can not be overturned once the appeal is denied.

All bans are handled at the moment by our Siege security team, Support do not have the ability to ban or un ban players, it is the sole responsibility of the Siege team.

If you feel this has been an unfair ban, you are welcome to contact BattlEye for more information, as this is one of the software's we use to detect cheating.

Other than that, we are not allowed to discuss bans in any great detail across Support, social media or forums, but please see this article for more information -
... Read more

Hello JAZZ_1025,

Thanks for coming back to us.

(I edited your post and removed the other pictures for privacy, just in case)

Your port settings look fine. Has there been any improvement with your connection?

If not, you can always set up the following ports for Uplay too like this -
TCP: 80, 443, 13000, 13005, 13200, 14000, 14001, 14008

Another trick that worked for some players who were also receiving this error code was to disconnect any third party accounts from you Ubisoft account.
You can do this through our account management site here -
https://account.ubisoft.com/en-GB

Please let us know if you are still having trouble connecting.

Hey DMBA.Cheese,

Sorry for the late reply, the Shadow Legacy Test server went live on the 17th August, I have now added it to your account, so it should appear in Uplay now.

Hey OgMudboners, I have now added the test server to your frickcommies account, so you will have to log into Uplay with that username in order to use it.

john0041996 and ELMI96404 I have now added this to your account too

Hi ELMI96404,

Are you able to upload a screenshot so I can see, what you seeing with the error message? Please be aware, it can sometimes take up to 24 hours for games and content to appear on your account after activation in some cases.

Hello ur-bad-kid-_-

For any issues related to permanent bans, we ask players to contact us through our support channels where we can verify your account and give more information about your ban.

Please note, you can appeal your ban, but please make sure to submit as much information as you can, as you can only appeal a ban once.

Please visit our support site here and to log in -
https://support.ubisoft.com/en-gb/Cases/new

Or if Ubisoft Support site is unavailable for any reason, please reach out to us through DMs at our Social Media pages -

Facebook... Read more