Ubi-Milky

Hello everyone.

Welcome to the forum CesarSkywalkerS, hopefully this thread may provide some solution for you.

In the meantime, I checked your case number over yHanzoo, please do not worry your case is in the right hands, the Escalation team. Because of this it can sometimes take longer than the typical 48 hours to respond, so thank you for your patience.

Just to add, while I looked at your case, have you tried creating another Xbox account and launching Siege? As long as it is on the same console you should be able to share content. A similar situation happened with Hyperscape recently with players from Brazil and NA, so I am wondering if this may be a workaround for you?

Are you able to tell us what ISP you are with and what the model of your router is please? I am asking as we recently had trouble with Comcast Xfinity connecting to our games.

Hey Screamingraccon, wecome to the forums.

This weapon skin has only just been introduced in the last few hours. Please wait 24 hours then contact us back if it hasn't appeared on your account by then, thank you

Hey R6_LucaDaGreat, thanks for getting in contact with us.

This challenge is currently only 3 hours old from the announcement today, please wait at least 24 hours for it to appear in game and then get back to us after that if it does not appear in your account and we will gladly look into it for you then

Hi SamuelPachechco,

Thanks for getting in contact with us. What game version are you currently running in Anno 1800 and what version is your friend using?

You should be able to continue playing after purchasing DLC, as long as you both have the same version and exact same version of DLC.

Can I ask which game launcher you have been using to play the game so far? Do you also have a screenshot of the message it gives you for context?

Thank you.

Hey everyone, thanks for getting in touch. Please bear with us as we add the missing MUTE Protocol packs and charms to accounts!

CODNAME911 - I am unable to view that image (it says its harmful!) would you be able to post another?

SkyAndWind - Could you log into your Ubisoft Club challenges and screenshot it from there then upload it here for me please?

Roberto_Gesus - I've added a Mute pack for you

Paindurance - I've added a Mute pack, please screenshot you Ubisoft Club challenge for the other charm

OVERKILL - SAS - Added a Mute pack for you

NariiKitsu - One Mute pack for you

KodaiKator - Added a Mute pack for you too

Hi everyone,

As a warning sometimes it can take up to 24 hours for in game content and bonus operators to appear in game.

I realise you said you bought it recently, but can I ask which edition did you buy? Year 1, 2, 3, 4 or 5?

Also, what PC platform did you buy it on - Epic, Steam, Uplay?

If you both purchased the Deluxe Edition you should get the following operators - Frost, Buck, Valkyrie, Blackbeard, Capitao, Caveira, Hibana, Echo, Mira, Jackal, Ela, Zofia, Ying, Lesion, Dokkaebi and Vigil.

Let me know and we can investigate this further for you, thank you.

Hey lamaleta12 welcome to the forums.

Sorry to hear this is happening to you, are you using any CPU intensive apps or software in the background when trying to play the game?

Do you get any error message when the game crashes, does the game crash to desk top or hard crash where you have to restart your computer?

If you have any video clips you can record of this happening, that would be a great help thank you!

Hey ciwawa87,

Please know I did not mean to cause you any offence and at no point I think did I imply it was your fault, I was just trying to provide a work around to your issue by suggesting a few things you could do to increase UI but I am sorry if any of this offended you.

I read over your case file and can see Support asked you to change your DPI settings and do a clean boot as you were still running software in the background which we ask players to disable in our first point of troubleshooting that we give.

I realise this may not be an ideal fix and it would be more preferable for the UI to be bigger in the game and you are still experiencing black screen.

I understand your frustration, I was just trying to help by providing some solutions and workarounds on top of what support has asked you to do as well.

As for your crashing issue - I noticed in your system files that this error log appears -
[13:31:41][2... Read more

Hey sinny1, thanks for letting us know this solved the problem for you too.

Sometimes certain apps and software can interfere with our games as can anti virus, so its best to check the game and the launcher is whitelisted in the anti-virus settings.

For any other software that sometimes causes issue with our games please check out this list by scrolling down the article - https://support.ubisoft.com/en-GB/Faqs/000025721

Thank you for letting us know your outcome in case any other players have the same issue.

Hello everyone,

This issue is caused by a corrupted local save and can be resolved by replacing it with a new save file.
Please note that replacing the local save files will reset your in game settings, operator load outs and Situation progress, you will have to set these back up once again, but afterwards this issue shouldn't occur again.

To delete save files try these steps -

- From Xbox Home, go to Settings
- Go to System and select Storage
- Select Manage storage on the right-hand side of the screen, then select View contents
- Highlight a game, press the Menu button, and select Manage game
- Select Saved data on the left-hand side of the screen
- Choose a game to access the game’s saved data
- From here, use the Options Menu to delete the save files

Hey tzetsoubou, thanks for getting in contact and sorry to hear this.

Do you have a Twitch clip you can link us so we can see the error code you may have received? Thank you.

Hey VladDracula12,

Just a follow up to my last post, the game team were unable to reproduce this issue on their side, so they have asked us to gather more information about this.

Do you have any steps you can give of how to reproduce this bug and does it happen often? Are there any certain maps in Training Grounds it happens on, in co-op?

Do you ever experience any problems with your connection when this happens and what does your Ping bar appear like?

Thank you for your help with this.

HI there patryk1312 welcome to the forum!

If you are trying to view your map statistics, try locating it via -
Settings -> Profile -> Account -> Player Page



Let me know if you are able to find what you are looking for.

Hey KABE-KAKABE, thanks for providing that information and video clip.

I have not heard this issue being mentioned before either.

To gather as much info as possible could I ask you the following -

- What region do you play in and are you using a VPN?
- Who is your ISP?
- How many friends do you have on your team when this happens?
- Does this happen only in casual? Have you been able to test the other modes too?
- Does it occur on any map?
- When did you first start noticing this happening in game such as a date and time? Was it after a certain update?

If you can get back to me on the above, I will happily pass this onto our game team to investigate! Thank you.

Hi TempestReken, thanks for getting in contact with us.

Sometimes we suspend accounts for 24 hours if there are multiple failed log ins or if there are multiple reset password attempts, so we can protect players accounts in case of suspicious activity, this is handled automatically by the security system we use.

Every extra attempt made within the 24 hour ban to log in or change password, can also increase the duration of the lock out longer than 24 hours.

We suggest waiting 24 hours without trying to alter your account in any way before trying to log in again.

If you continue to have any problems like this, resetting your PC's host files may help -
https://support.microsoft.com/en-gb/...to-the-defau... Read more

Hey Vassili_Airton, thanks for coming back to me and bringing this to our attention.

As far as I know, there has been no degradation yesterday, only earlier today. If you ever need to check the status of the servers please use this link -
https://rainbow6.ubisoft.com/status/

In the mean time can I ask what ISP you are with?

Also, when did you first start noticing this issue, time and date?

Does the ping issues and lag happen to you on certain matches or certain maps?

I would like to pass this information on to our game team.

Hi everyone, thanks for contacting us and welcome to the forums.

So far after checking the following accounts, I have added packs to the following players accounts, from the first few pages of this thread -

Bruhmento_Mori

SryBro.NpT

I_Eat_Toddlers

kseixas

OneQueasyCrow

Please bear with us as we try to check all players accounts in this thread

Hello everyone and welcome to the forums.

As well as having a few players contact us about missing charms during the Mute Protocol event, we have also had a few players contact us to say they did not receive their Mute Protocol packs for completing the M.U.T.E. Victory Challenge.

If you have been affected by this, first try rebooting the game before posting, we have received reports that the Packs do sometimes appear after a reboot or after 24 hours.

If you're still missing the charm after doing so, please submit these details to us in this thread -

- Your Ubisoft Username

- The Platform you play on - PC / PS4 / Xbox One

- A Screenshot that clearly shows you have completed the challenge, with your Uplay username on show

Hey HargenFlargen, welcome to the forum.

Thank you for getting in contact, I have checked your account now and added the Mute Protocol pack to you inventory, thank you!

Hi everyone, thanks for getting in contact. We usually would ask players to wait 24 hours to see if the content appears in your game.

For Support to be able to unlock the charms for you, we ask if you can please provide us -

- The challenge and charm name
- The platform you play Siege on
- A screenshot that shows you have completed the challenge form Ubisoft Club and also clearly shows your Ubisoft ID.

Thank you!