Ubi-Milky

Hello and welcome to the forums.

If you can translate your message to English I will be happy to look into this for you!

Alternatively, if you'd like to receive support in your native language, you're welcome to create a support case on our website using the link below, and an agent will get back to you:
https://support.ubisoft.com/Cases/New

Hi Lomdotzip,

This seems quite bizarre how it only affects your account.

When your friend used your PC, did they sign into your account as well to play the game or did they use their own account on your PC?

I would like to suggest you try two things. First of all can you locate Siege settings file and delete it, it can usually be found here -
\My Documents\My Games\Rainbowsix - Siege\*your Uplay ID number*\Gamesettings.ini

Then test the game afterwards.

Could you then please try disconnecting any third party accounts that you don't really use from you Ubisoft account here -https://account.ubisoft.com/en-GB/login

Then test the game again and get back to us here if the issue still persists? Thank you. ...

Hi Lomdotzip, welcome to the forum.

What kind of mouse are you using in the game and have you recently updated the firmware of the mouse also?

Can I also ask you the following -

- How recently did you notice this happening with the mouse?
- Do you often use ALT+TAB between rounds, as the game can sometimes stop recognising mouse movements and functions
- Have you tried mapping any other actions to the mouse?

Let me know on the above and I will try my best to help you further.

Hey KABE-KAKABE,

Thanks for answering my last few questions, because of your answers I believe this is a separate issue to one that has already been reported.

Once we get an update on this I will do my best to inform you back in this thread, thank you for your help so far with this.

Hello everyone who is experiencing this error and welcome to the forum.

Could you please try disconnecting any third party accounts that you don't really use or need, from you Ubisoft account here -
https://account.ubisoft.com/en-GB/login

Then try launching the game. If this does not seem to help you would you please make sure to follow all the steps in this article here -
https://ubi.li/YPwnl

Afterwards, please get back to me and let m... Read more

Hey Shura.RR and Deebo1O,

Please reach out to us through support via DM here -

Facebook Support - https://www.facebook.com/UbisoftSupportUK/

OR

Twitter Support - https://twitter.com/UbisoftSupport

You may need to take a full screenshot of your proof of purchase of the... Read more

Hello MNB.mj, sorry to see you are receiving this error code and welcome to the forum.

Could you please try disconnecting any third party accounts that you dont really use from you Ubisoft account here -
https://account.ubisoft.com/en-GB/login

Then try launching the game. If this does not seem to help you would you please make sure to follow all the steps in this article here -
https://ubi.li/YPwnl

Afterwards, please get back to me and... Read more

Hi SkyLinerAka-, welcome to the forum.

First of all, as Aylanor mentioned reinstalling window because of conflicting codecs, would it not be easier for you to install the game onto another hard drive if you have one available and launch the game from there? As reinstalling Windows would be a big step and may cause other issues along the way.

As for the other issues -

Ghost / Personal Best times - At the moment, it can take up to an hour for PB and ghost times to register for your selected track after you have finished the race

Other players in a server - This is the default option for other players cars to appear on a server at first, but you can always post this suggestion onto our feedback section of the forum too.

Autosaves - Originally at launch you could alter your replay settings by navigating to Profile > Title Settings and select Automatically save all replays or Save each round replay separately

Subscr... Read more

Hi RonQuiney and SparklingW,

Thanks for bringing this to our attention.

Unfortunately I am unable to view this link - https://trackmania.exchange/error/cannotdownload as it says it can not be accessed by me

Would you be able to upload a video of this flickering in real time for us to view?
Would you both be able to screenshot your graphical settings in the menu as well for context?

I would like to pass this information onto the team to investigate further if possible.

One last thing... Read more

Hello A4DTM,

Thanks for reporting this and welcome to the forum!

Are you able to provide us with some screenshots of both of these issues or a video please so that we can review and try to reproduce this issue on our side?

Also, are you able to produce this on any other map then the Summer 2020 ones?

Hi Iamglobby,

I have heard of this issue before. Did you previously have a free weekend in Uplay for Siege?

Would you be able to tell me which PC platform you bought the game on and if you had a free weekend, which platform you played this free trial on?

Hello KABE-KAKABE,

Thank you for getting back to us with this information, this has been very helpful with our investigation. As it turns out we are aware of this, but I will need to ask you a few more questions to clarify.

When the players have dropped out of the match, as well as in the match, has this also happened in the lobby before the match has started, so the match begins without the full 10 players right at the start?

When this happens in a match, did you previously cancel a ranked queue at the moment the blue bar appears on the top of the menus?

Hey givvo-.-vos,

I am sorry that you feel like this, we want the game to be fairer for all our players and we value our longtime players thoughts on these issues too. Please be assured the Siege team have gone on record as saying that they are currently looking at reducing the frustration stemming from our current MMR Rollback system, which we can do with enough feedback from our players.

All I can do at the moment is thank you for your patience so far and your suggestions with this issues givvo-.-vos

Hello Nosee-

Sorry to see this happened to you in game and I understand you frustration.

At the moment the Siege team are looking at reducing the frustration stemming from our current MMR Rollback system.

To read about the recent changes with MMR and rank resets, please see this in depth article here, that covers all of this -
https://www.ubisoft.com/en-gb/game/r...ZTG2ttIi3IIN9Y

Hello everyone, I've merged these threads together to keep all these reports in one place as there have been quite a few over the last few years.

This error code 3-0x0001000B means there is a problem with our servers. Usually you will see this while there is a outage, degradation or maintenance.

To check on our server status please use this link -
https://rainbow6.ubisoft.com/status/

If this is not the case, please try the following Siege connectivity steps for us, including port forwarding on your router to ensure you have the best chance of connecting to our servers -
PC c... Read more

Hello everyone,

This error code 3-0x0001000B means there is a problem with our servers. Usually you will see this while there is a outage, degradation or maintenance.

To check on our server status please use this link -
https://rainbow6.ubisoft.com/status/

If this is not the case, please try the following Siege connectivity steps for us including port forwarding -

For XB1 - ... Read more

Hello everyone, I am sorry to see you are being affected by Ping and that for a lot of you the connectivity troubleshooting did not help you with this issue.

As some of you may believe this is related to our servers, would you mind answering the following questions for us when posting so that we may compile some reports about this for outr team to investigate.

Can I please ask you all the following questions -

- When did you notice this first started affecting you?
- What region do you live in?
- Who is your internet service provider?
- Are you using wired ethernet or WIFI?
- What kind of router do you use - make/model/serial no.?

Thank you for your help with this.

Hey Stritious,

Not a problem and thanks for getting back to me. There are some tricks you can perform in the games settings by editing and lowering certain options.

You could try and heighten your graphical fidelity, at the cost of lowering your FPS? It depends what is the most important to you I think. Graphics or FPS if you are not able to run both at the moment on your system.

Usually for performance and graphical issues, we will ask players to follow all the steps in this guide, I believe they will all be relevant to you on a laptop also -
https://support.ubisoft.com/en-GB/Fa...roubleshooting

Have you been ... Read more

Hello Gday.,

One option you do have, is to download all the data that we have on your account at the moment, as this may provide some information to you, you are looking for. To do this, log in to your account management website here - https://account.ubisoft.com/en-GB/login

Click on the Privacy and Communication tab, and then select 'Request a Copy' at the Download your Information section. This will then email you an excel sheet to your registered email with us, with all the data on your account we hold. Other than that, that is all we can tell you now, you will have to contact support to enquire about your ban after that.

Hey airrodgers12,

We are still investigating multiple sound issues with Siege at the moment so I will pass your information onto the team.
If you can record a video, this will be helpful also, so I look forward to your post.

Can I just confirm who your internet service provider is and if this happens in normal matches, terrorist hunt or situations?

If you friends are having the same issue, if you could let us know their specs too, or encourage them to post in this forum, we would really appreciate it, thank you for your help