Ubi-Milky

Hi there everyone and welcome to the forums.

In answer to your question -

The 2-0x00019008 error code means BattleEye kicked you out due to inactivity.

As for the 4-0xFFF0bDC0 error code, this is under investigation by the game team at the moment as we are not sure of the cause. Can I ask what region you are playing from?

Thank you tainder2010 for getting back to me and providing us with that video clip.

Also, hello db8662 and welcome to the forums!

I appreciate you reaching out to us and I appreciate the time and effort you have spent giving us information and your opinion on what causes it.

I will pass on the information you have both given me to our Anno game team to investigate further.

Thank you for helping our community <3

Hi Bluebbe3,

Welcome to the forums and thanks for getting in touch.

For an easier way to change the UI in the game for a large screen, select options and under Gameplay, select Large Subtitles. Then go to the Graphics settings and select Upscaling for your TV.

If this does not help, try lowering the resolution in your Nvidia / AMD control panels as this sometimes helps me when I play PC games on my larger TV screen.

Failing that, I have reached out to the game team for more information on this and I will update you when I can.

Hi CT_Segador, sorry to hear the game is crashing on your Xbox.

Could you try the following for me? -

Try clearing the cache on your Xbox One, you will need to power cycle the system -

1. On the console, press and hold the Xbox button until the light behind it turns off (about 5 seconds), which means the console is off.
2. After the console has shut down, unplug the power cord and wait 2 minutes.
3. Plug the console back in and turn it on using the Xbox button.

Power cycling will reset the network card and clear the cache. Let me know afterwards if the game is able to launch?

Hello velvetr0 welcome to the forums and sorry that this happened to you.

Our game team is working on a way to balance this issue as it is one of our top community concerns.

Please see a post from our Siege devs about this exact issue -

Concern: While Vote to Kick is no longer an option in Ranked Games, we often see Quick Match players reporting frustrations over the abuse of this function. The intention of this feature is to provide players with an option to remove a teammate should they exhibit problematic behavior; however, the original intent has sometimes been manipulated by some to create toxicity.

Challenges: We are aware of how this function has been abused and we agree that a redesign of the Vote to Kick rules is in order. There are multiple ways this feature has been abused and we are currently assessing the data to understand the various scenarios and how we can block openings for abuse. We have identified a few starti... Read more

Hi K2077x,

Thanks for getting in touch and welcome to the forums.

Can I ask if you have VSync enabled? A known fix that sometimes solves this issue -

Inside R6 menu, go to Options > Display > Refresh Rate - and set Vsync to 60Hz and lock the FPS

There are more steps we can take with Vsync, but it depends on if you are using AMD or Nvidia.

Hi SuperBlazer907

Thanks for getting in contact.

You mentioned your PC specs were not that great. Here are the system requirements recommended to play the game on the minimum requirements and optimum -
https://support.ubisoft.com/en-GB/faqs/000024358

When your game crashes, what happens if you launch the game and don't do anything? Does it still crash after a certain amount of time?

I would recommend the following -

Verify your game files in Uplay -
... Read more

For anyone who thinks they have suffered a DDoS attck, we take these attacks very seriously and will try our best to ban these players with your help.

For any player that wishes to report another player for DDoS, we ask players contact us through DM at -

Facebook Support - https://www.facebook.com/UbisoftSupportUK/

Twitter Support - ... Read more

Hello zxFireFly welcome to the forums and sorry this has happened to you.

Would you be able to provide me of a screenshot of your club access by following this guide -
https://forums.ubisoft.com/showthrea...access-in-game!

Then I will investigate this further for you, thank you.

Thank you NerfYuri1778 for providing our players with a solution.

Overwolf is one of the programs that can cause issue with our games. Here is a non-exhaustive list of problematic software that can affect performance, disconnections and crashes in our games, we advising disabling them if you can when launching a game -
https://support.ubisoft.com/en-GB/Faqs/000025721

Hi yanisava, sorry to see this has happened to you.

Would you be able to verify the Trackmania game file for me? -
https://support.ubisoft.com/en-gb/fa...-In-Uplay-UPC/

If that doesn't work, could you try a System file check -

- Press the Windows Key + S
- Search for Command Prompt and right click on it and run as administrator
- Type the following command as it appears sfc/scannow
- Press Enter and wait for the program to check system files, this might take a little while
- After completion close the program and try to launch the game

You can also try checking for a corrupted hard drive -

- Press the Windows Key +... Read more

Hi RCobblestone, sorry this has happened to you in game.

Are you able to provide us with an image for context? I have yet to see this in game.

Hello ToroLoco.QuCoi,

Apologies this happened to you because of disconnecting.
Our support teams are unable to remove temporary bans as this is handled by the game automatically, we can only appeal permanent bans.

Hi Gfdfrff, welcome to the forums.

Would you please be able to try the steps below, to try to improve your matchmaking time and connectivity -

https://support.ubisoft.com/en-GB/fa...Siege-PS4-R6S/

Hello liverpoolian13, welcome to the forums and sorry to see you could not get connected.

We had outages on those servers on the 30th if that is the same day when you were trying to play?

You did not specify which console you were playing on, but can you try the tricks in these articles to see if it improves your connection please? Thank you -

For PS4 players -
https://support.ubisoft.com/en-GB/fa...Siege-PS4-R6S/

For Xbox players -
... Read more

Hello there, this forum is the English language speaking forum.

If you can translate your message to English I will be happy to look into this for you, thank you

Alternatively, if you'd like to receive support in your native language, you're welcome to create a support case on our website using the link below, and an agent will get back to you:
https://support.ubisoft.com/Cases/New

Apologies RonQuiney that you are experiencing this in game.

The reason why we ask for player videos showing the issue at hand is because when we report these issues to the game team, they always ask for footage for context.

In answer to your thread title 'Will button assignment ever be fixed?' if not enough players come forward with evidence or footage of the issue happening, the game team may be unable to reproduce the bug on their side.

We will always ask for footage of bugs described, but if you have been able to contribute to this through a Support site case or R6fix then this will be helpful to us.

Thanks for getting back to me with that date, it seems to be unrelated to that outage then.
With anything to do with connectivity issues would you and your friends please try possibly port forwarding to imporve your connection and also try the other steps outlined in this guide for PC -
https://support.ubisoft.com/en-GB/fa...Six-Siege-R6S/

Please come back to us after trying some games after following the troubleshooting and let us know if the issue persists, thank you.

Apologies Nightlars23, I am not sure what time or date that this happened in your match, but I do know there were some outages on the Siege servers on Thursday the 30th July it was confirmed.

Hi there, thanks for getting in contact and sorry this is happening to you. There could be quite a number of reasons for this happening.

Are you able to check you CPU power usage for us through a game overlay and what is it running at?

Are you also able to run an anti virus software and check your drivers?

Have you verified you Siege game file?

Please also try a system file check -

- Press the Windows Key + S
- Search for Command Prompt and right click on it and run as administrator
- Type the following command as it appears sfc/scannow
- Press Enter and wait for the program to check system files, this might take a little while
- After completion close the program and try to launch the game

Please get back to me and let me know what happens.