Hello @Ellessar78 , welcome to the forums.
At the moment you are posting in our English-speaking forum for the game, if require any help from Ubisoft Support or the rest of the community, please try to use a translator to post your question in English.
Alternatively, you can also create a support case with us on our Ubisoft Support website, for help in your preferred language if you would like > ...
Hello @Boostonfire , thank you for getting in contact with us about your missing exotic gear and sorry to hear this.
There may be a way to restore your save file and check your account for this missing content, but you will need to get in touch with us privately.
Please contact us at the following link > Ubisoft Email/Live Chat support > ...
Hello, thank you for your patience while we awaited for our Division QA team to investigate this issue.
They have had difficulty reproducing this issue on their save file and wanted to ask the following questions to help them continue investigating this >>
Hello @Nissan__Cube thanks for getting in touch with us about your Maniapub submissions.
We are not currently able to advise on these issues on our forums, but our community team may be able to help you as they have with previous Maniapub issues. Could you please contact them on our community Trackmania Discord server here for more help with this topic >> https://discord.com/invite/trackmania: (https:...
Hello @sharkeatsduck1 thanks for getting in touch with us about this visual bug.
Can you let me know what game modes this has been affecting for you and what specific tracks?
To check if this issue has been caused by a corrupted file or missing file could you please try verifying your game files? Verifying your game files can often solve issues like these you are experiencing >>
Ubisoft Connect > ...
Hello @Tw21C thanks for reaching out to us about this issue, do you happen to have a screenshot of the exact error message you receive, that you can insert into this forum thread, so we can take a look at it too?
If you are still encountering connection issues and error messages now, please try the steps in our network troubleshooting guide. These steps should help improve your connection, or help rule out any possible causes >> ...
Hello @FreddyJS thanks for getting in touch with us, this would be known in the community as the 'join bug' where open loading a TOTD or COTD match, you may get stuck in spectator mode and you may need to restart your game to resolve.
I will let the Trackmania team know this has affected you recently and merge this thread with another similar, thank you.
Hello @slowpiou thanks for your feedback on this feature. We can certainly suggest it to our devs for you and see how many other players would like this feature also, thanks again for your suggestion.
Hello @NotEnoughSpeed thanks for getting in touch about your join bug experience.
This issue is still under investigation by our Tracklamania team, but we are getting fewer reports of it from players now after the team implemented some fixes in the background to help with this issue.
I will let the team know you have experienced this recently too, can you let me know what game modes this has affected for you other than track of the day and how often each play session?
Hello @enderxdd thanks for getting in touch with us about the ability to switch between preferred cameras at will.
I understand the current option only allows you to cycle through cameras and not select a specific view. I have forwarded your recent feedback on this to our Trackmania team, thanks for the suggestion!
Glad to hear it @GreenC4ndy thanks for coming back to update us with news of your resolution after running with admin privileges. Much appreciated!
Hello @dragonpntm thank you for providing that map file, I will forward it over to our Trackmania QA team to check out and we will do our best to update you when we know more, or have any questions we may need to ask. Thanks for the bug report!
Hello @Nesamin thanks for getting in contact with us about your ongoing project progress and rewards.
If I understood this correctly, you attempted 3/3 projects and received an exotic cache for x1 project, but no cache rewards for the other two projects that you completed?
If you remember the exact date when you attempted these projects, please get in touch with us over the following link which will allow us to check the cache rewards and any missing cache rewards on your account >>
Ubisoft Email/Live Chat > ...
Thanks for answering my questions there @benbellebillie it looks as though this issue was previously reported for us for Australian users, in particular, they would be placed on other regional servers, usually US West or Asian servers after a short wait in matchmaking, which was due to less AU regional players being online at the time, this was not a bug.
In any case, I will pass the information you have given us about your connection and how this always affects countdown, onto our Division team to make them aware of this occurring in the game again, thank you for y...
Hello @aferistas thanks for reporting this to us. I haven't been able to find an open investigation into this at the moment, do you have any proof of it happening in-game? Can you replicate this issue each time you group with someone with the coyote mask?
This post will explain how you can forward a short video clip to us, of any potential bugs you have discovered, which will allow us to open an investigation ith our QA team >
...
Hello @TheWolf_412 thank you for getting in touch with us.
We are aware that some players' skills proficiency/expertise levels may be reset when a player has more than one character and has just unlocked the same skill on another character. This is under investigation by the Division team now.
As far as I am aware we are not offering any compensation for this at the moment, but this would ultimately be the decision of our Division devs. Thank you for opening a support case with us in the meantime, whilst we check your account and progress.
Hello @transpose-x thank you for getting in touch with us about these error codes and disconnects you have been experiencing.
I am sorry to hear you have had trouble connecting to the game every 5 minutes and continue to receive Delta 3 error codes, this is not normal for your computer or the game.
As you did not mention the platform you play on, could you please check over the steps in our network troubleshooting guide's per platform? These steps will help rule out external factors that could be causing this issue, whether it be ISP, router or game servers >>...
Hello @daesz-0, if you haven't already tried, please reach out to us about this issue over our Live Chat or Email support sites using this link >> Ubisoft Email/Live Chat support > https://www.ubisoft.com/help/contact
If you contact us about this on that link ...
Hello @a44644a thank you for your question.
Regretabbly, we do not currently have cross progression or cross play available for PlayStation players.
The only cross-play/cross progression in the game currently, is between PC and Stadia. Players are able to play together and share their progress between the two platforms. You can read more about this in our article here > ...
Hello @Sgt-Clubba thank you for your feedback on the hacks you have witnessed players using in-game. if you have managed to capture any footage in-game, you know the name of the player, and the time and date this occurred, please forward your reports to us privately for our Division security team to review here > Ubisoft Email/Live Chat support > ...
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