Hello @aNoodleHunter thanks for getting in touch with us about your recent season 20 performance drops.
There are a number of reasons why you might be experiencing FPS drops and performance issues in the game, that can be related to hardware, software, Windows settings, GPU settings, in-game settings, connectivity or the game itself. Would you please run through all of the steps listed in our troubleshooting guide to see if this can improve your game's performance? > ...
Hello @HuskyG4ming123, thank you for getting in touch with us.
When it comes to game bans, we believe all players are responsible for securing their account through things such as 2FA and keeping passwords and login details private.
If you have been given a ban for cheating on this account and your brother had somehow been able to login, we still wouldn't be able to remove any bans on the game from your account, my apologies.
Hello there @AndroVijay,
This error code 3-0x0001000B usually means there is an issue with our servers, you are most likely to see this code, whilst there is an outage, degradation or maintenance ongoing on our servers.
To check on our server status at the time of seeing this error message, please use this link > https://rainbow6.ubisoft.com/status/: (https://rainbow6.ubisoft.com/status)
If there are no issues on the server at the time of seeing this error message, please try all of the following all of our Siege connectivity steps including port forwarding, to h...
Hello @Ev283012-0, I have forked your post to its own thread for convenience.
Please describe your issue more in this thread instead and we will do our best to help ou further 
Hello there @i_eat_pant
This error code 3-0x0001000B means there is a problem with our servers. Usually, you will see this while there is an outage, degradation or maintenance.
Our server status website will let you know if there are any current issues on your platform, at your next time of seeing this error code, here >> https://rainbow6.ubisoft.com/status/: (https://rainbow6.ubisoft.com/stat...
Hello @paysanduba , thank you for getting in contact with us about your stuttering issues in-game.
There are a number of reasons why you might be experiencing lag and performance issues in the game, that can be related to hardware, software, Windows settings, GPU settings, in-game settings, connectivity or the game itself.
Would you please run through all of the steps listed in our troubleshooting guide to see if this can improve your game's performance? > ...
Hello @Trep333 thanks for getting in touch with us about the scoreboard freezes when playing the Summer 2022 campaign.
To check if this issue has been caused by a corrupted file or missing file that can sometimes occur if a game update was interrupted, could you please try verifying your game files? Verifying your game files can often solve this, or will at least help rule out a corrupted or missing file as a possible cause. Here is a guide explaining how to run this check > ...
That's great news @TechnoDudeLDB, thank you for coming back to us and letting us know of your resolution from the troubleshooting steps, happy racing 
Hello @Eilyx_TM and thank you for getting in touch!
At the moment you are posting in our English-speaking forum for the game, if require any help from Ubisoft Support or the rest of the community, please try to use a translator to post your question in English.
Alternatively, you can also create a support case with us on our Ubisoft Support website, for help in your preferred language if you would like > ...
Thanks for the reply @nightmare272
It sounds as though your save file may have become corrupted which is why the game is unable to locate or load it. This can sometimes happen if a game save was interrupted or the game crashed at any point.
As you are using Cloud saves, can you please see if your cloud save is located here >> C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\4553
Your local hard drive saves are also located here by default >> %userprofile%\Documents\Anno 1800\accounts
If you can find your cloud save, are you ab...
No problem Asterix201252 and thanks for the feedback on our pinned post, I will share this with the wider support team as a suggestion for bug reporting informative posts, in general, to be considered!
Hey Asterix201252 thank you for your query. Without going into too much detail about Ubisoft policies, if a player tells us they have created a support ticket on the forums, any Support agent can find that ticket without needing the case number so our agents should be able to further assist you. Our company has certain GDPR rules about what can and can not be posted on the forum - case numbers are one of them - we must delete them from public view to keep in line with our GDPR policy for security, that is all I can say on the subject, however! Thanks for creating a case with us for further investigation.
Hey @BGiantMountain thanks for getting in touch with us again.
I appreciate you have recorded some footage and provided save files for us, that is great, however, our Anno team will not investigate this issue further until you have tried running the game without mods.
If you are using a modded game save and game files and anything goes wrong with your game, we can not advise or investigate, until we know the same issue occurs with the mods removed from your game.
Could you please completely uninstall any mods on your game Kinhsgrove or otherwise,...
Hello @Deus_Golum, thank you for listing what troubleshooting steps you have tried so far.
I have gone ahead and created a private support case for you and you should receive an email from us shortly. We will do our best to help you with this issue with 1 to 1 support, instead of over our public forums, so we will lock this thread now.
Please check your email inbox for our message soon. You can view your case, add a comment, or files to your support case, anytime, by clicking on this link here > ...
Hello again @Serphal, I have an update from our TM QA team.
The team were unable to reproduce this issue on the latest version, they added multiple ghosts to a replay and the replay was smooth with no cars teleporting.
To help them further investigate the issue could you please tell us the following >>
Thanks, everyone for getting in touch about this join bug in the last few hours.
I will pass the information on to our TM team about which game modes this affected you.
@bleakvision could you help answer the following for further investigation, please? >>
Hello @Witte220788 thanks for getting in touch with us.
The gunfire repeated audio issue is something we are still investigating and we have several reports of this on our R6Fix website.
To help us gather more information, are you able to send us a video clip of this happening in your game too, on PS4?
To capture a clip, Playstation >
Please press your controller's Share button, this will allow you to capture a video clip, then your console will ask you to upload it straight to YouTube or Twitter. After uploading to one of these...
Hello @Recruimt-0, thanks for getting in contact with us about this issue.
Usually, we would advise using an ethernet or wifi connection you can. If this is not an option for you, could you please tell us the following >>
Hello @jklds , thank you for reaching out to us about a possible DDoS attack.
DDoS players will get permanently banned if have enough evidence of their actions for breaking our code of conduct.
If you have experienced a DDoS attack in-game, please see how you can report this to us privately, in our pinned post >
...
devtrackers.gg