Thank you for letting us know this @Du-mah, this investigation is still open at this time as I look into this, but we are hoping to patch this in a future update. Please keep a lookout for details of our next update and patch notes that will accompany it.
Thank you for providing this extra bit of information @MisterFibble, apologies for the crashes you have also experienced, we are hoping we will see a resolution to these soon as it is our QA and Division team's highest priority.
Thanks for the reply @acika84 and thank you for sharing your experiences of playing the game lately, error codes you have encountered as well as some mechanics you've not enjoyed.
We do actually have a new creative director for the game who has recently joined us and you can follow them here on Twitter if you'd like to be notified of news and updates for the game > https://twitter.com/yannickbch...
Thanks for the reply @bingedrnker I've merged these two threads together to keep all the details in the same place. I will update you when we know more from this newly opened investigation.
Thanks everyone for helping to determine what trophy the player is trying to achieve and for providing a walkthrough of what bounties are needed. Much appreciated 
Hello @Du-mah sorry to hear you are having issues upgrading certain parts of gear.
In order for us to look into this further, could you let us know the exact names of the gear you are unable to Upgrade and what levels they are?
Are you able to send us a video clip of this happening in-game, as we may need to forward this clip to our QA team for further investigation?
PC >
-Please use a program like Xbox Gamebar (installed on Windows 10/11), and press the Windows and G key to start recording a video clip
-When you have finished recording, you can fin...
Thanks for the reply @Longstridee I can see you opened a case on the 10th.
Could you please reupload your proof of purchase from the launcher this time make sure it is uncropped and on the full screen showing your username, as we require screenshots like this to be uncropped for proof of purchases.
I believe the next step will be to refund you for these One Time Offer credits, so all I can do is apologize for the wait whilst we get back to you.
Hello @dolpli008 sorry to hear of your recent lower FPS in-game and high CPU usage, but thanks for letting us know what steps you have tried to try and resolve this and improve your performance.
I have a few other suggestions I would like you to try to help resolve this, some of these suggestions may contradict your power plan changes >>
-Check your power options in Windows and set it to High Performance in case of any CPU throttling. Open your Windows Settings, type 'Power Options, select 'Additional Power Settings', then select a High-Performance plan.
...
Thank you for your reply @F3AR4Alma you have provided me with some important details in your post, I will pass this information along about your monitors 1080p resolution, tv used, and freesync disabled info. Thanks for sharing and we will do our best to update you once our team have been able to look into this issue for us.
Thanks for the feedback @El_Hereje and for letting is know of your delta error codes. Is there any particular numbered Delta error code that you see? We have a list of known Delta's here > https://support.ubisoft.com/en-GB/Faqs/000041460
I have looked into this investigation and it appears we have implemented something...
Thanks for the reply @Tyranmedic I will report this to our Division team to see if they can replicate it on a PS5 platform and we will do our best to keep you updated on any findings and any other suggestions they may have for you to try.
We may be in touch with further questions to help us investigate this, in the meantime could you let us know if you are using a physical disc version of the game and what region it is (you can upload photos of your game disc and game cover if you prefer), or if you are using a digital version of the game, as this is something our QA te...
Hello @hpoonis2010 thanks for reporting this to us. Are you able to capture a screenshot of this exact vest/chest piece in-game with the yellow title, and a comparison image of the Armadillo without the yellow title?
This will help us illustrate this issue or potential visual bug to our QA team to look into if the team do not have those particular vests in their inventory to check.
You can upload a screenshot or photo of this, directly to this thread using the picture logo on the far right of the text box tools above (Please make sure any images posted are un...
No worries @Crossaber thanks for at least trying that step. We are hoping to implement a fix in the near future that will patch this NPC's weapon, as well as any other similar texture missing/multicoloured weapons or assets that may be found in the game also.
Thanks for providing your experience of this the_Kettle I am happy to hear this does not affect every player who unlocks this skill on an alt character, it definitely sounds as though there is something more to this issue. We are still awaiting replication of this issue by our QA team and we have made them aware of this thread in the meantime.
Hello again @GT_Hawk,
We aim to respond to all cases opened with our support team within 48 hours, but occasionally this can take a longer amount of time if there is a spike in players contacting us via our live chat, email, Twitter and Facebook platforms., which I can confirm is the case at the moment. Hopefully an agent will be able to reply to you soon and assist, we may need to escalate your case to our Division team afterwards to be able to restore your character. All I can do is thank you for your patience whilst we look into restoring your character for you.
Thanks very much for answering my questions @Traumahawk I'll pass this on to QA with the rest of the information you gave us about turning in a certain spot and when running to the extraction area. We will do our best to update you on this issue when our QA team has had time to try and replicate the issue, thanks again for your help!
Hello @OGMuffintop thank you for getting in touch with us and sorry to hear you have been unable to obtain the Curved Grip from the Iron Horse raid bosses. This particular issue has not been reported to us so far that I can see.
Is there any chance you can capture a video on your PS4, where you are completing the end of the raid, then show your inventory with the Curved grip missing but all other parts available? can I also make sure you are completing this raid on normal difficulty as well?
Playstation video capturing >
Please press your controller's Sha...
Hello @CaptainPorkbun thanks for getting in touch with us and thank you for making a case with us.
I have checked your case and can see it is in a queue ready for an agent to reply with the next steps. I believe you may be offered a refund for these One Time Offer credits as we had a problem with our Division store offers. All I can do is apologize and thank you for your patience.
Please be assured your case is being looked into and we hope to resolve this issue for you as soon as we are able and all details and relevant information are double-checked.
...
Hello @knivestv thanks very much for the videos and sorry for the delay in replying. I'll pass them along to our QA team now. We will do our best to update you when we know more from the investigation and the Division team has had enough time to look into this build and skill cooldown. Thanks again for the bug report 
Hello @vudugan-0 thanks for commenting,
This investigation was put on hold as we were unable to reproduce it on our side and we stopped receiving contacts about this.
If this happened to you recently, are you able to list the steps you took in the mission before you got stuck and where you did get stuck exactly?
Our QA team asked us for a new video to be able to reopen this investigation if you or anyone else are able to provide one on the current TU15?
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