Ubi-Milky

Hello @bigeppy thanks for getting in touch with us about this quest.

After moving the rock so your friends can pass over the lava, are you able to run ahead and initiate a fight with the guards at the entrance? Will the players then spawn closer to you if you run out of the cave?

If not, are you able to capture a video clip of this so we can report this to our QA team to take a look at?

PlayStation consoles should give you an option to record a clip using the share button on your controller, then your console will ask if you would like to upload this to YouTube or Twitter, where you can then share the URL link with us, for us to be able to view. 

Hello @asterix201252 thanks for providing that link, I think this will be very handy for players on our new forums too, I don't personally believe it to be a spoiler, but rather helpful, thank you

Hello Horse328, thank you for getting in touch with us.

Can you please try the following to see if we can resolve this launch issue >

• Launch Ubisoft Connect first, instead of Siege, by double-clicking the Ubisoft Connect shortcut on your desktop.

• Make sure both Siege and Ubisoft Connects .exe files are set to run as an administrator, in case this is preventing the apps from launching > https://www.ubisoft.com/help?article=000060505

• Open Ubisoft Connect first, from its installation folder, within your program files, or whichever drive you have this saved on

• If you purchased the game from Steam or Epic, please make sur...

Hello @NINJA44-MELON thank you for your query.

We don't have any discount planned for Year 7 in the forum of the VIP 10% off, as this was implemented previously for players who purchased our old Season Passes.

We have however now implemented battlepass tokens as part of Year 7, for players who purchase the premium battle passes.

To read more on what changes have been made and planned for Year 7, please see this guide >
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Hello JosefExplosive, thanks for getting in touch with us.

The MENA servers should still be operational, but we are in the process of migrating some regional servers, so you could be connected to the incorrect one for your region.

To change this, please try manually changing your data server using this guide >
https://www.ubisoft.com/en-gb/help/rainbow-six-siege/article/selecting-data-centres-manually-in-rainbow-six-siege-pc/000060594

Hello @natorutakayama ,

I have gone ahead and created a support case for you, for this missing weapon skin and you should receive an email from us shortly.

We will do our best to help you with this over a private support case, with 1 to 1 support, instead of over our public forums, so we will lock this thread now. 

As per our pinned post for any missing items from your Siege game, you need to contact us directly over the support links I gave you previously in the thread > ...

Hello @d3vilukno thanks for getting in touch with us.

In order for us to investigate this further for you, can you please help answer Ubi-TheBerrys questions above so we can report this to our Siege team?

in addition to this, do you currently have RAW input enabled in your control settings and if so, if you disable it do you notice an improvement?

Thanks for the follow-up Asterix201252, I have acquired your save files and images and created a new case for our Anno team to look into, to see if it is intended that after an update or DLC launch, resources, and their locations on the islands can change, even if playing on the same world seed.

We will do our best to update you when we have more information, or our QA team may need to ask you some more questions.

Thanks for the bug report!

Thanks tsundak, I will mark this thread as answered, so other players can find this information about how to upgrade Dockland modules after exporting a certain amount of goods, more easily, so thank you for sharing your expereince of how you were able to upgrade your modules.

For convenience, here is our blog article about the Docklands release and mechanics >
https://anno-union.com/devblog-docklands/

Here is a fan-made wiki that further explains the modules and how many times they can be upgraded >
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Thanks for sharing your experience of this ornament grass coloring too humility925. Our QA team have been able to replicate this issue too and they are looking into this now. If you notice this coloured grass effect not working correctly on any other structures, please let us know

Hello @ibrahimozcicek1 thanks for reaching out to us.

Can you please make sure your 10 farms and tractors are only connected to 1x Fuel Station? If you have more than 1x Fuel Station, can you please try deleting this and leaving only one standing?

If you follow these steps and you are still having issue, please record a video clip that shows all your 10 farms and 10 tractors, only traveling to one Fuel Station in the area, so we can look into this, thanks!

Hello edgxlord, thanks for getting in contact with us.

We have removed your post as posting offensive terms or expletives, even with asterix's, actually, break our forum rules which you can read further here > https://discussions.ubisoft.com/post/558627

As for the text chat filter in Siege, this is designed by our Siege team, so Ubisoft Support has no information on how this works or what word's will be censored.

If you have seen any players using language you are not comfortable with a...

Hello everyone, thanks for getting in touch with us about your inability to reconnect to a match in progress and your subsequent temporary ban.

Mid-game disconnections are something that can happen to any player having connection issues. The game will try to reconnect you to the match for an undetermined amount of time. Unfortunately, the only thing we can suggest when this happens is to quickly reset your router, to see if you can re-establish your connection to our servers in time, and reconnect to the match in progress that you disconnected from.
 
We are unable to remove these bans as they are handled by the game, but we can suggest is some connectivity troubleshooting to help prevent these mid-match disconnections from happening in the future.
 
Please run through all steps listed in this guide, as this guide contains some of the most common fixes for connection issues and disconnections and can help rule out issues with ISP, online servers, router conf...

Hello everyone, thanks for reaching out to us on how to stream Siege on Xbox.

You should be able to stream the game to Twitch using your Xbox, though you may need to tweak a few settings in Twitch and your console first and make sure your Xbox Live Gamertag is connected to Twitch.

Please see this guide for Xbox One/Series X streaming to Twitch first on how to enable broadcasting >
https://support.xbox.com/en-CA/help/friends-social-activity/live-streaming/how-to-stream-on-xbox

This guide will show you how to enable game streaming in your Xbox One console if the option is disabled >
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Hello layeredmouse213 thanks for reaching out to us about this ownership issue and thanks for the follow-up.

If you own more than one Ubisoft account and would like to transfer the game from one account to another please bear in mind >

• Any progress previously made in these PC games will not be saved, only the game and any DLC can be transferred, not the save game or any stats
• We are only able to transfer games bought from our Ubisoft Store, or official Ubisoft retailers in this list > https://www.ubisoft.com/en-gb/help/purchases-and-rewards/article/approved-digital-distributors-of-ubisoft-games/000079502
• We can not transfer a game if you have previously been banned in ...

Hello zocki505, thank you for getting in touch with us about this potential glitch.

Please let us know as much as the following information as possible, to help us understand this issue and report this to our QA team to try and replicate > 

• Does this always happen in the match, or only when attacked with certain weapons?
• What actions did you perform in the game, before the potential bug occurred?
• If you reboot the game, does this gameplay bug disappear?
• Are you able to capture a video of this bug, then upload it to a video hosting website such as YouTube for us to view?

Hello simple-lw, thank you for reaching out to us about the sound issues you are experiencing with the game on PC. Could you please help answer the following questions for us so we can understand this issue a little better? >

• What type of headset/microphone do you use?
• What are you usually doing in the game, when you experience these audio issues?

There are a few steps I can advise running through to resolve this, I would highly recommend looking through Microsoft's own support guide first, as this covers the most common solutions for this type of problem on PC >
https://support.microsoft.com/en-us/w...

Hello edgxlord thanks for reaching out to us. You can take a screenshot of the game via Ubisoft Connect using the F12 button by default.

Can you let me know if you have any other game launchers running in the background, that have their overlay enabled that could be causing conflict with taking screenshots, this could be Epic or Steam?

Hello ghostboy1225, thank you for reaching out to us about the voice chat issues you are experiencing in Siege.

Could you please help answer the following questions >

-What type of headset/microphone do you use?
-Can I ask you when you first started experiencing this issue, a rough date or time would be great, or did notice this after a certain update to the game?

If you can give me more information on this, I will do my best to narrow the cause of this issue down.

There are a few steps I can advise checking to resolve this, I would highly recommend looking through Microsoft's own support guide first, as this covers the most common solutions for this type of problem on PC >
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Hello ivenito, thanks for posting about the recent crashes you have experienced in-game.

Would you please take a look at this guide and run through all the steps listed? This support article contains some of the most common fixes for the issue you are having and covers permissions, hardware, software, and corrupt files, that could potentially cause this >
https://www.ubisoft.com/help?article=000061047

Should these steps not resolve this issue for you, please let us know and we can create a support ticket for you to investigate this in further detail, we will need to gather your system files and crash logs as part of this process, to rule a few causes out and investigate further.