Ubi-Milky

Thanks for your reply @kiljaedan1

We ask players to send us their system files for further investigation when troubleshooting the issue has not been able to help.

Not all of our players will experience this exact issue when launching the game, and for those players that do, this issue might not be caused by the exact same thing. 

System files will allow us to rule out a few possible causes such as corrupted/missing game files, game launcher issues, software, hardware, connection, or Windows conflicts that could be causing these issues.

If you ...

Hello everyone thanks for posting about the new Operator. 

She should become available in-game by March 15th. Please see our Siege Twitter post for more information > 

Sorry to hear you also experienced a match abandon message and disconnection message as well juckers

If you believe the issue may be caused by one of our servers, such as when maintenance or an outage is taking place, please check this link for an update on our server status - https://rainbow6.ubisoft.com/status/

If you do experience disconnection and we do not have any issues reported on the servers, please run through all steps listed in this guide, or any steps you have yet to check, as this guide contains some of the most common fixes for servers, network, software, and ISP hardware i...

Hello @sirlose-solid thank you for getting in touch with us about this error code. We have had few reports from players on this new error code starting this new season.

In order to see if we can prevent this from affecting you, would you please run through all steps listed in this guide, or any steps you have yet to check? This support guide contains some of the most common fixes for connection issues and can also help rule out if the issue is caused by online services, ISP, software, router, and other hardware issues > 

PS4 - ...

Hello @ac__booooooooom  thank you for your post. This 4-0xFFF0BE25 error code has been reported to us previously and some work was carried out in the background to help prevent this from affecting players.

Could you please try disconnecting any third-party accounts that you do not use very often from your Ubisoft account here, as this was known to sometimes solve issues with the 4-0 error codes? >
...

Hello @assland123 thank you for contacting us.

If your connection issues were caused by our servers for a prolonged time, that would be the only time we would replace any renown boosters you had used. To check if this is why you are unable to connect, please see our server status for any degradation or emergency maintenance that could be ongoing > ...

Hello @LeMeow-SMC thank you for getting in touch about these various error codes and sorry to hear about your disconnections.

At the moment, these are our known error codes and what may cause them > https://ubi.li/85k9w

If you believe the issue is with one of our servers, such as when maintenance or an outage is taking plac...

Hello @nerounknown thanks for getting in touch with us about your Ghost Recon skin.

Please contact us about this 'missing Ghost Recon G36C weapon' skin using the following link > https://www.ubisoft.com/help/contact

We will check your account for the game and playtime to see the game has been launched, then we may be able to add the skin to your account, thank you.

Thanks for the update @xaw3r_ using a mobile connection will rule out any issues with your normal ISP connection.

Perhaps forwarding your ports on your router will help, it could be caused by a restriction on your connection such as limited data or your ISP may be busier at certain times of the day, or you could have a double or triple NAT issue on your connection. Hopefully, your ISP will be able to recommend a few other things you can try to improve your connection in addition to what we have advised.

Hello everyone, thank you for getting in touch with us about the high CPU usage that you are experiencing when playing the game on Ubisoft Connect and the game itself.
 
If you haven't already done so, I would recommend running through the following steps to try and lower the strain and usage on your CPU when playing the game >
 
-If your computer has been running for a long-time without fully shutting down, please reboot it, to clear any temporary files it may have stored or processes it may be running
 
-Open the Task Manager tool on your PC, and look for any running programs other than the game and game launcher. Close down all of these programs, except the game and game launcher, then 'clean boot' your computer, and restart the game to make sure you free up your CPU usage just for the game >
...

Hello @Exodus-_ thanks for getting in touch with us.

If you have Rainbow Six Siege purchased on two separate platforms, progress is also shared between all PC platforms, so whatever you have unlocked on the Ubisoft Connect version of the game, will also unlock on Steam, if using the same Ubisoft Account to log in to each game,

The Steam game you redownloaded is already tied to a Ubisoft Account you have. If you see the 'problem authenticating' message, you may be logging in to the game with an incorrect Ubisoft Account.

To help you find the correct details you need for your Steam version of the game, get in touch with us through our support channels for further help locating your correct details > 

Ubisof...

Hello @fredericco400 thanks for getting in touch with us about the crashes you have experienced after the recent update.

if at any point the download was interrupted, this could have caused corrupted files which may be causing this crashing issue.

Verifying your game files may fix tthis crashing issue. Here are some instructions on how to perform this check for each launcher >

Ubisoft Connect > ...

Hello @pablotife, at the moment you are posting in our English-speaking forum for the game.
 
If you are able to use a translator to post in English, we will be happy to help you further, with any issues you may have encountered, or queries you may have.
 
Alternatively, you may also create a support case with us on our Ubisoft Support website, for further help in your preferred language, where we may have a native speaking agent available to help you > ...

Hello @petrolprime, thanks for reporting this possible exploit to us.

Can you recreate this exploit each time in-game, and after a game restart, so we know how often you can replicate this?

Are you able to link us to a short 1-minute video clip demonstrating this bug, for us to be able to view also and pass it on to our QA team?

PS5 consoles should give you an option to record a clip using the share button on your controller, then your console will ask if you would like to upload this to YouTube or Twitter, where you can then share the URL link with u...

Hello everyone, sorry to hear you are experiencing this issue with the Jotun warriors.

Can anyone who experiences this, please link a video clip to this thread so we can see this not taking effect, in the expansion?

Are you also able to list the exact names of weapons and skills you have tried so far to damage these enemies?

-If you are using a Windows 10/11 PC, you should be able to record a clip using the free Xbox Gamebar overlay, using the Windows and G key, then select the capture/record option. You can then upload this to a website such as Youtube/Imgur/Twitter and post the URL link to view.

-Xbox and PlayStation consoles should give you an option to record a clip using the share button on your controller, then your console will ask if you would like to upload this to YouTube or Twitter, where you can then share the URL link with us, for us to be able to view. 

Hello  A Former User,

For any issues related to permanent bans, we ask that you contact us through our support channels privately, as we are unable to discuss this over forums.
 
You can appeal your permanent ban through a support ticket, but please make sure to submit as much information as you can, as you can only appeal a ban once.
 
Please send us a private message through one of these links with your Ubisoft username and name of the game you have been banned from, so that we may help you with your account more efficiently >
 
Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - ...

Thank you very much for the video @foxcity1903rick.

We will report this to our Division team and wait for an update to see if they are aware of any of these bugs, or if they are working as intended. Thank you for bringing it to our attention in our forums.

Hello @jamcanam, thank you for getting in touch with us about your recent missing items.

For any content that has been removed or gone missing from your game, we would need to take a look at your account in order to investigate when this content was added to your account or when they were obtained in-game.

Please contact us on one of the following links > 

Ubisoft Email/Live Chat > ...

Hello Gideon_Chen, thank you for providing these replication steps.

If you are unable to send us a video because this occurred on your hardcore character and you do not wish to replicate this issue again, we understand.

I will forward the information you gave me to the Division team as well as your account and save details, to see if someone from our team can replicate this odd level scaling that occurs when you are the host of the game. Please stay tuned for any further updates or questions we may need to ask you.

Hello @N3mB0t thanks for providing an insight into how the Nemesis marksman rifle handles, I can also confirm the button must be held down to charge the shot and inflict more damage, you can also mark the enemies for greater damage. I will mark this thread as resolved and close it accordingly, thank you for advising another player with gameplay tips.