Ubi-Milky

Thank you for sharing your thoughts on this moesuvious, we are still having planned updates for The Division 2 I can confirm but no major updates are planned for The Division 1.

Hey LucasTraversim, thanks for reaching out to us and for listing the steps you have tried so far. I noticed you didn't have an open case with us, at least on your LucasTraversim account, so I have opened a case for you and gathered all the information you have given us so far.

We will need your port forwarding settings in order to investigate this further and send it to our Division team, so we will lock this thread now to gather these details privately, as they may contain your IP details.
 
Please check your emails inbox for our message soon. You can view your case, add a comment, or files to your support case, anytime, by clicking on this link here > ...

Thanks for getting back to us wanorios.

The game was released for a previous console, but should now support 60FPS and 4K resolution on next-gen consoles.

As you have already tried our basic troubleshooting issue for this issue, can you please navigate to your XBSX 'General TV and display options' then try changing some of the following settings, one by one, to see if this can improve the performance of the game, or if the issue still occurs afterward, no matter the setting enabled >
 

• Make sure to use the 2.1 HDMI cable that came with the console if possible
• Try changing your Resolution to something other than 4K
• Disable HDR
• Disable Allow YCC 4:2:2
• Disable HDMI-CEC

If you can run through each one of these steps one by one, then test the game, it will help us identify any problems on next-gen.
  

Hello longliverng thanks for getting back to us and sharing your workaround steps, that may help other players too.

Some of these steps are included in our troubleshooting guide such as disabling all background programs other than the game and launcher, to tule our interference and CPU strain caused by other programs as a possible cause.

Programs such as Xbox Game Bar, programs with overlays such as Geforce Experience and Discord, we recommend disabling. We also recommend disabling Afterburner and using your Nvidia or Nvidia control panel to cap your FPS instead, as MSI Afterburner has been known to cause conflicts with some of our games, and as the program is often used for overclocking, we ask players to make sure not to overclock whilst playing the game and stop the software and OC from being enabled, as another thing we can check off, for interference with the performance of the game.

Thanks for that ob1sapprentice, PS4 consoles should give you an option to record a clip using the share button on your controller, then your console will ask if you would like to upload this to YouTube or Twitter, where you can then share the URL link with us, for us to be able to view. 

When you are able to capture each one of the issues you describe, please make a separate thread for each issue, this will help us track each issue separately and report them to The Division team, as well as provide updates or ask follow-up questions, more efficiently. I will close this thread now to encourage the posting of separate threads for each issue. Thank you for your help.

Hello @wolfoldyrradmor thanks for getting in touch. The Gunner specialization is obtainable via the in-game store, if you own the Year 1 Pass, or after completing the field research that becomes available when taking part in the Bank Headquarters mission.

If you have purchased this from the store, you should be able to visit the White House and obtain the specialization from the vendor that lets you equip skill points and SHD Tech points, usually located on the left-hand side.

Have you been able to check the vendor for this specialization?

Hey noxious81 thanks for providing a walkthrough of how to open these crates. @schrims, if you still happen to have this issue after following noxious81's advice, please let us know and record a clip of your exploits so we can see exactly what is happening too?

If you are using a Windows 10/11 PC, you should be able to record a clip using the free Xbox Gamebar overlay, using the Windows and G key, then select the capture/record option. You can then upload this to a website such as Youtube/Imgur/Twitter and post the URL link to view.

Hello LPSv2 thank you for your post.

The Full Mastery Trophy should unlock after unlocking all skill nodes in the base game so far (without DLC). You must make sure the game is fully updated to version 1.5.0 for the trophies to sync.

With every update, more skill nodes and skills can be added to the game, so these new nodes must be attained also. I believe there are currently 535 nodes you must attain for the trophy, in the 1.5.0 version of the game.

Hello everyone, thanks for letting us know you have been enjoying the trial so far.

When it comes to the Trophies available in the game, these will be disabled for free tiral users. The unlock condition will need to be met again if you choose to purchase the full game at any point, thank you.

Hello @kennyannydenny thanks for bringing this note to our attention and letting us know of its contents.

We can feed this back to the ACV team to consider, but do you have a screenshot or a video clip that shows the exact location on the map and in the amphitheatre, where you discovered this note? Do you also have a screenshot of the contents of the note, so we can pass this onto the team without needing to gather your save file?

You can upload a screenshot or photo of this directly to this thread, using the picture logo on the far right of the text box to...

Thanks for the update @mrsmithzoo, all of these steps in our PS5 guide can be found on the PlayStation support website. I believe some of the steps can correct corrupted game files or sync issues with games that can sometimes cause in-game bugs like this, much like how verifying your game files on PC can solve a number of problems in games. Take care friend.

Hello @schipperke99 thank you for your post. in order to acquire this trophy, you must make sure your game is updated to the latest available update 1.5.0 (released February 2022)

Once you have done this, you will need to unlock all the skills in the skill tree, including any new skills that have been added to the base game, then you can use the mastery points and the trophy/achievement should unlock.

If this is not the case for you, please get in touch with us with a video of your full unlocked skill tree with mastery point spent, so that we may check your a...

Hello @falconeye54, I am sorry to hear of the crash you are experiencing when trying to load the game.

In order to try and resolve this issue or narrow down a few possible things that may be causing it, could you please follow each step you have yet to try in our tech troubleshooting guide?

This guide contains the most common fixes for issues caused by Windows permissions, hardware, software, corrupted files and out of date drivers >
...

Hello @sleinad_kaj thanks for providing us with these videos that show several scenarios where the stealth meter does not occur or does not occur when instantly detected.

I will forward your videos to our AC team along with your most recent save file for review, thank you.

Hello everyone, thank you for your patience whilst we looked into this issue. We have had it confirmed by our QA team and players who contacted us elsewhere than the forums, that this issue is now resolved as of the 25th of February.

Please let us know if you are still affected by this today and what platform you play on if so, thank you.