Ubi-MrM

Ubi-MrM



11 Nov

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@Aristarcus86 Hi, and welcome to the forum !

I've taken note of your report, and I'm sorry to hear that crashes at the end of the first round in Rainbow Six: Siege are impacting your experience !

In order to isolate the Issue and in addition to the steps already performed on your end, I invite you to provide us with the following information :

👉 Does the problem persist after checking the steps of our dedicated ...

Read more
Comment
    Ubi-MrM on Support Forums - Thread - Direct

@kxrtez Understood, thank you for the update !

For the next step of our investigation, I invite you to reach out to us via our Help website...

Read more
Comment
    Ubi-MrM on Support Forums - Thread - Direct

@Ranahiren007 Understood !

The investigation from the Team is ongoing, and we thank you for your patience and understanding in the meantime.

If you have questions, or for any other Issue, don't hesitate to each out to us !

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@cautious_man Hi, and welcome to the forum !

I've taken note of your report about sights guide rails Issues, and I wanted to thank you for providing your feedback on sights in Rainbow Six: Siege as well !

For the purpose of our investigation, in order to isolate the problem, I invite you to provide us with the following :

👉 Platform where you have noticed the Issue

👉 Screenshots of the rails problem
...

Read more
Comment
    Ubi-MrM on Support Forums - Thread - Direct

@synix4life Hi, and welcome to the forum !

I've taken note of your report, and I'm sorry to hear that operators went missing in Rainbow Six: Siege on PC !

This thread has been moved to the Player Support section of the forum, to bring it the best possible visibility.

For the purpose of our investigation, should the problem persist after closing and reopening the game (many thanks to ...

Read more
Comment
    Ubi-MrM on Support Forums - Thread - Direct

@Lagarto_007 Hi, and welcome to the forums !

Your report has been moved to the Player Support section of the forum, to bring it the best possible visibility.

We can only help in English on this forum.

This is because we prefer to avoid automatic translation tools if we can, as this can lead to misunderstandings.

I invite you to contact us directly, through our Help website, which will allow you to get the best possible support.

If you prefer to continue in English on this forum, don't hesitate to post your message again !

Th...

Read more
Comment
    Ubi-MrM on Support Forums - Thread - Direct

@IXI0 Hi, and welcome to the forum !

We can only help in English on this forum.

This is because we prefer to avoid automatic translation tools if we can, as this can lead to misunderstandings.

I invite you to contact us directly, through our Help website, which will allow you to get the best possible support.

If you prefer to continue in English on this forum, don't hesitate to post your message again !...

Read more
Comment
    Ubi-MrM on Support Forums - Thread - Direct

@KastenDestroyer Understood, thank you for the update !

The Issue has been passed for further investigation, and we thank you for your report.

We also thank you for your patience and understanding in the meantime, and if you have questions, or for any other Issue, don't hesitate to let us know !


10 Nov

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@Alksi_ No problem, thank you for the update !

For the purpose of our investigation, in order to isolate the Issue, I invite you to reach out to us via our ...

Read more
Comment
    Ubi-MrM on Support Forums - Thread - Direct

@Ukrainian_Girl @Devana-Ukraine Hi, and welcome to the forum !

I've taken note of your report, and I'm sorry to hear that your experience in Rainbow Six: Si...

Read more
Comment
    Ubi-MrM on Support Forums - Thread - Direct

@Rudolfchen Exactly, and if the MSInfo is above 5MB you can also archive it in a .zip file before attaching it to the ticket.

If something goes wrong with the upload, or if you need help with anything else, don't hesitate to reach out !

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@Tunisien7502 Hi, and welcome to the forum !

I've taken note of your question about a refund for R6 Credits.

Your message has been moved to the Player Support section of the forum, to bring it the best possible visibility.

In order to provide you with the best possible support, and to protect your privacy, I invite you to contact us via our ...

Read more
Comment
    Ubi-MrM on Support Forums - Thread - Direct

@Miylo13 Hi, and welcome to the forum !

I've taken note of your report, and I'm sorry to hear that FPS drops are impacting your experience in Rainbow Six: Siege !

The thread has been moved to the dedicated Player Support section, to bring it the best possible visibility.

For the purpose of our investigation, in order to isolate the Issue, I invite you to let us know the following :

👉 Platform where th...

Read more
Comment
    Ubi-MrM on Support Forums - Thread - Direct

@Talzanar Hi, and welcome to the forum !

I've taken note of your report, and I'm sorry to hear that a BSOD prevents you from enjoying Rainbow Six: Siege on PC !

The thread has been moved to the Player Support section of the forum, to bring it the best possible visibility.

For the purpose of our investigation, in order to isolate the Issue, I invite you to provide us with the following information :

👉...

Read more
Comment
    Ubi-MrM on Support Forums - Thread - Direct

@Rainbow-rk Hi !

We can only help in English on this forum.

This is because we prefer to avoid automatic translation tools if we can, as this can lead to misunderstandings.

I invite you to contact us directly, through our ...

Read more
Comment
    Ubi-MrM on Support Forums - Thread - Direct

@Rainbow-rk @chidouyuanxiao1 Hi, and welcome to the forum !

This thread has been moved to the dedicated Player Support section, in order to bring it the best possibility.

We can only help in English on this forum.

This is because we prefer to avoid automatic translation tools if we can, as this can lead to misunderstandings.

I invite you to contact us directly, through our ...

Read more
Comment
    Ubi-MrM on Support Forums - Thread - Direct

@Rudolfchen Noted !

For the purpose of our investigation, in order to isolate the Issue, I invite you to reach out to us via our Help web...

Read more
Comment
    Ubi-MrM on Support Forums - Thread - Direct

@dominantboy Noted, thanks for sharing the video in this thread !

In addition to the elements you already provided, can you let us know the steps advised in my previous message helped, as well as the type of connection used ?

Comment
    Ubi-MrM on Support Forums - Thread - Direct

Hi Everyone !

I've taken note of your messages, and I wanted to thank all of you for contributing to this thread, including @azullFR for sharing the item description.

We'll let you know if additional information is needed for the investigation, and we thank you for your patience and understanding in the meantime !

In the meantime, if you have questions, or for any other Issue, don't hesitate to let us know !