Ubi-MrM

Ubi-MrM



20 Oct

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@blendmode Understood !

If the Issue happens again, I invite you to reach out to us via our Help website, in order to provide us with ...

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19 Oct

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@blendmode @Asterix201252 Hi !

I've taken note of your feedback regarding the Beer Festival and its effect on factories that produce alcoholic beverages as well.
...

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Comment
    Ubi-MrM on Support Forums - Thread - Direct

@hundreAd1800 Thank you for the additional information !

For the purpose of our investigation, in order to isolate the Issue, can you let us know if mods are active on the save currently used ?

This will help check if the statistics were affected by a potential conflict.

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@Nicholas_Steel Hi !

I've take note of your report about an Issue when using borderless fullscreen mode and super sampling in Anno 1800.

For the purpose of our investigation, in order to isolate the Issue, I invite you to provide us with the following information :

👉 What method do you use to achieve custom 4K resolution ?

👉 Are there any mods running with the save currently used ?

👉...

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Comment
    Ubi-MrM on Support Forums - Thread - Direct

@falco-bapp Hi !

I've taken note of your report about the secateurs not working in the New World charcoal kilns.

It's been forwarded to the relevant Team, and we'll reach out if more information is needed.

In the meantime, don't hesitate to reach out to us if you have any questions !

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@blendmode Hi !

I've taken note of your report about trading posts being blocked by the AI, and I'm sorry to hear that it impacts your experience in Anno 1800 !

For the purpose of our investigation, in order to isolate the Issue, I invite you to provide us with the following information :

👉 Screenshots of the Issue

👉...

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Comment
    Ubi-MrM on Support Forums - Thread - Direct

@blendmode Hi !

I've taken note of your feedback regarding AI quests at high level as well as your suggestions.

They've been forwarded to the Team, and if you'd like to share additional feedback, or if you have questions, don't hesitate to reach out !

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@blendmode Hi !

I've taken note of your report about cherry wood deliveries to a building that processes alternative resources.

For the purpose of our investigation, in addition to the details you already provided and in order to isolate the Issue, can you let us know if mods were active at one point, even if in the past, on the save currently used ?

If you'd like to share additional details, or have any questions, don't hesitate to reach out !

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@apjarnold Hi !

I've taken note of your feedback about airships, including the ability to do mail runs across multiple islands.

It's been forwarded to the Team, and if you'd like to share additional feedback, or have any questions, don't hesitate to reach out !

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@blendmode Hi !

I've taken note of your question about lifestyle needs and its impact on consumption rates.

For the purpose of our investigation, could you provide us with screenshots showing the population currently active, as well as screenshots of the consumption rates before / after ?

This will help us isolate the Issue, in order to determine the best possible solutions.

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@hundreAd1800 Hi !

I've read your report, and I wanted to thank you for the details and screenshot provided about this item description Issue !

For the purpose of our investigation, in order to isolate the Issue, I invite you to provide us with the following :

👉 Screenshots of the descriptions for the other items mentioned

👉...

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Comment
    Ubi-MrM on Support Forums - Thread - Direct

@blendmode Hi !

I've read your report about damage slowdown occurring when the Hurricane propeller is equipped, and I thank you for the video provided.

For the purpose of our investigation, in order to isolate the Issue, I invite you to let us know if mods are active on the save currently used.

Don't hesitate to reach out if you'd like to share additional details, or if you have any questions !

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@Scott_Harrison Hi !

I've taken note of your report as well as the screenshots and videos provided, and I wanted to thank you for the information provided !

For the purpose of our investigation, in order to isolate the Issue, I invite you to let us know if mods are active on the save currently used.

If you'd like to share additional details, or have questions, don't hesitate to reach out !

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@omginput Hi !

I've taken note of your report about Issues when you let the AI settle as Anno 1800 is running at maximum speed.

For the purpose of our investigation, in order to isolate the Issue, I invite you to provide us with the following :

👉 Video of the Issue (Youtube / Dailymotion link)

This will help us, when slowed down, to see what is happening with the notification and the AI reaction.
...

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Comment
    Ubi-MrM on Support Forums - Thread - Direct

@Wrzosek_ Understood, thank you for the details !

I've forwarded your report to the relevant Team for investigation, and we thank you for it.

We'll reach out if more information is needed, and in the meantime, if you have questions, or for any other Issue, don't hesitate to message us !

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@Synchronos357 Hi !

I've taken note of your message about these mail unloading Issues.

For the purpose of our investigation, can you let us know if mods were active at any point on the save currently used ?

This will help us isolate the Issue, in order to determine the best possible solutions.

Don't hesitate to let us know if you have questions, or if you'd like to share additional details !

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@blendmode @Asterix201252 Hi !

I've taken note of your messages as well as the insights shared, and it does indeed seem similar to the lifestyle Issue you mention...

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Comment
    Ubi-MrM on Support Forums - Thread - Direct

@Asterix201252 @blendmode Hi !

I've taken note of your reports about Issues with carts in Anno 1800, and I'm sorry to hear that it is impacting your experience !
...

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Comment
    Ubi-MrM on Support Forums - Thread - Direct

@Asterix201252 Hi !

I've checked your report as well as the thread you mentioned, and I thank you for all the details provided !

For the purpose of our investigation, in order to isolate the Issue, can you let us know if any mods are active when the Issue with production statistics appears ?