Ubi-MrM

Ubi-MrM



24 Nov

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@Simplethumb Hi !

I've taken note of your feedback regarding VPNs, which has been forwarded to the relevant Team.

If you'd like to report other Issues, or if you have any questions, don't hesitate to reach out again !

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@killemseymour3 Hi, and welcome to the forum !

I've read your report, and I'm sorry to hear that an Issue with the "See No Evil" trophy is impacting your experience on the PS5 version of Assassin's Creed: Valhalla !

For the purpose of our investigation, I invite you to provide us with a video (Youtube / Vimeo link for example) featuring the following elements :

👉 Main menu of the game, with the version ...

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Comment
    Ubi-MrM on Support Forums - Thread - Direct

@liad120 Understood !

Fixing Issues is a process that can take some time, depending on several parameters and with multiple steps involved.

For more details on the matter, I invite you to check our ...

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    Ubi-MrM on Support Forums - Thread - Direct

@Tolkyyn Hi !

I've taken note of your report, and I'm sorry to hear that an Issue with the main menu prevented it from opening on PC !

For the purpose of our investigation, in order to isolate the Issue, I invite you to provide us with the following :

👉 Did this happen again after restarting the game ? Was it always after completing a contract from Reda ?

👉...

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Comment
    Ubi-MrM on Support Forums - Thread - Direct

@marako0524 Hi !

As mentioned previously, we cannot confirm if this is under consideration.

However, the feedback has been forwarded to the development team, and we'll let you know if new information on the matter is available.

In the meantime, feel free to reach out to us if you have questions, or if you'd like to report Issues !


23 Nov

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@beanflying Hi, and welcome to the forum !

I've taken note of your message, and I wanted to thank you for sharing your experience in this thread !

If you notice that there hasn't been activity in a thread for some time, don't hesitate to create a new one.

Did the Issue with the movable object happen to you in the past, or does it still happen with version 1.6.1 (you can check the version in the bottom-right of the main menu) ?

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@Vlerk2020 Hi !

I've taken note of your report, and I'm sorry to hear that crashes and connectivity Issues are impacting your experience in Assassin's Creed: Valhalla !

This thread has been moved to the Player Support section of the forum, to bring you the best possible support.

Regarding using a VPN while playing and the connection being interrupted, this could be due to a potential software conflict, especially if the Ubisoft Connect app cannot communicate properly with the servers as the VPN changes your connection and the route data takes.

A...

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Comment
    Ubi-MrM on Support Forums - Thread - Direct

@azullFR Thank you for sharing this guide to help ...

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Comment
    Ubi-MrM on Support Forums - Thread - Direct

@Lorder_ Hi, and welcome to the forum !

I've taken note of your question about resuming your adventure in Assassin's Creed: Valhalla on PS5.

Your message has been moved to the Player Support section of the forum, to bring you the best possible support.

As long as you use the same PlayStation account and the same Ubisoft account to access the game, you can use the cross-platform feature.

You can check our ...

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Comment
    Ubi-MrM on Support Forums - Thread - Direct

@teemoiscooking Hi, and welcome to the forum !

I've taken note of your message, and I'm sorry to hear that a purchase Issue prevents you from enjoying Assassin's Creed: Valhalla !

Your message has been moved to the dedicated Player Support section of the forum, to bring it the best possible visibility.

For the purpose of our investigation, in order to provide you with the best possible support while protecting your privacy, I invite you to reach out to us via our ...

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Comment
    Ubi-MrM on Support Forums - Thread - Direct

@Krapoutchniek Hi, and welcome to the forum !

I've taken note of your question about the Issue with photo mode and the pause menu.

As mentioned previously, the Team intends to fix it with a future update, and we'll let you know in the forum as soon as more information is available.

We thank you for your patience and understanding in the meantime, and if you have questions, or for any other Issue, don't hesitate to reach out !

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@Ubokag3c1 Hi !

I've taken note of your question regarding the "hold to sprint" option.

We'll let you know in the forum as soon as updates on the matter are available.

We thank you for your patience and understanding in the meantime, and if you have questions, or for any other Issue, don't hesitate to let us know !


22 Nov

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@FarohkTazim Hi !

I've taken note of your feedback, as well as the video you created.

It's been forwarded to the Team, and we thank you for it !

We thank you for your patience and understanding on the matter, and if you have questions, or for any other Issue, don't hesitate to let us know !

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@dominantboy No problem at all !

Feel free to reach out once again if there's anything else you'd like to report !

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@Vixen-_ No problem, thank you for all the details !

For the next part of our investigation, I invite you to reach out to us via our Help w...

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Comment
    Ubi-MrM on Support Forums - Thread - Direct

@dominantboy @azullFR Hi !

I've taken note of your reports, and I wanted to thank you both for providing details as well as insights in this thread !

The prob...

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Comment
    Ubi-MrM on Support Forums - Thread - Direct

@Wiedzmin_2004_ Understood !

I've forwarded your report as well as all the information provided to the Team, and we thank you for it !

If you'd like to report other Issues, or if you have any questions, don't hesitate to reach out !

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@Vixen-_ Hi, and welcome to the forum !

I've taken note of your report, and I'm sorry to hear that crashing issues at launch prevent you from enjoying Assassin's Creed: Valhalla on PC !

For the purpose of our investigation, in order to isolate the Issue and in addition to the steps already performed on your end, I invite you to provide us with the following :

👉 In addition to not launching the game for a few ...

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Comment
    Ubi-MrM on Support Forums - Thread - Direct

@dominantboy Understood !

The Issue with the oil jars exploding at the start has been reported, and an investigation from the Team is ongoing.

We thank you for your patience and understanding in the meantime, and if you have questions, or for any other Issue, don't hesitate to let us know !

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@Mihi_21 No problem, thank you for your feedback !

Enjoy the game, and if you have questions, or for any other Issue, don't hesitate to let us know !