Ubi-MrM

Ubi-MrM



21 Oct

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@Maaaicon Hi, and welcome to the forums !

This thread has been moved to the Player Support section of the forum, in order to bring it the best possible visibility.

We can only help in English on this forum.

This is because we prefer to avoid automatic translation tools if we can, as this can lead to misunderstandings.

I invite you to contact us directly, through our ...

Read more
Comment
    Ubi-MrM on Support Forums - Thread - Direct

@LaserBeam Hi, and welcome to the forum !

I've taken note of your report, and I'm sorry to hear that an Issue with operator customization impacts your experience !

Your message has been moved to a dedicated thread, in order to bring you the best possible support.

If a thread did not have new messages for some time, don't hesitate to create a new thread !

For the purpose of our investigation, in order to isolate the Issue, I invite you to provide us with the following information :

👉 Does the problem still happen after checking the steps of our dedicated ...

Read more
Comment
    Ubi-MrM on Support Forums - Thread - Direct

@Pain-ix Hi !

I've taken note of your ban appeal request.

Your messages have been moved to this thread in order to gather all information in one place.

I invite you to reach out to us via our ...

Read more
Comment
    Ubi-MrM on Support Forums - Thread - Direct

@WhisperXK Hi, and welcome to the forum !

I've taken note of your report, and I'm sorry to hear that a temporary sanction prevented you from enjoying Rainbow Six: Siege !

Temporary sanctions cannot be lifted before their end.

If you want to know more about temporary sanctions, you can check our ...

Read more
Comment
    Ubi-MrM on Support Forums - Thread - Direct

@TheFunMachine Hi !

I've taken note of the screenshot, and I thank you for the details provided !

For the purpose of our investigation, in order to isolate the Issue, I invite you to provide us with the following information :

👉 What type of Internet connection is your PC using (cable, fibre, mobile data sharing, etc) ?

👉...

Read more

20 Oct

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@johnyoga1 Hi, and welcome to the forum !

I've taken note of your question about the warehouse.

It's been moved to the Player Support section of the forum, in order to bring it the best possible visibility.

You need spoiler in order to build it.

...

Read more
Comment
    Ubi-MrM on Support Forums - Thread - Direct

@KostyaUP Hi, and welcome to the forum !

I've taken note of your report, and I'm sorry to hear that an Issue with "Mad Mary, Dynamite Enthusiast" is impacting your experience in Anno 1800 !

This thread has been moved to the Player Support section of the forum, to bring you the best possible support.

For the purpose of our investigation, in order to isolate the Issue, I invite you to provide us with the following :

👉...

Read more
Comment
    Ubi-MrM on Support Forums - Thread - Direct

Hi Everyone !

I've taken note of your messages, and I'm sorry to hear that airship loading times are impacting your in-game experience in Anno 1800 !

Your feedback as well as the details provided have been forwarded to the relevant Team, and we thank you for them.

If you'd like to share additional feedback, or for any question, don't hesitate to reach out !

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@Macs1209 Understood, thank you for the details !

For the next part of our investigation, I invite you to reach out to us, via our Help web...

Read more
Comment
    Ubi-MrM on Support Forums - Thread - Direct

@falco-bapp No problem at all !

I've forwarded your feedback to the relevant Team, and we thank you for it.

If you have other feedback that you'd like to share, or Issues to report, don't hesitate to let us know !

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@BeetrootPancake @SunriseReverie Hi !

I've taken note of your reports, and I'm sorry to hear that the problem is impacting your experience in Anno 1800 !

For the purpose of our investigation, in order to isolate the Issue, I invite you to reach out to us via our ...

Read more
Comment
    Ubi-MrM on Support Forums - Thread - Direct

Hi Everyone !

I've taken note of your feedback and insights about the airship items.

As @Asterix201252 mentioned (many thanks for the screenshots by the way !), the surest way to get the items is through transmuting.

Don't hesitate to reach out if you'd like to share additional feedback on the matter, or if you have questions !

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@Asterix201252 No problem !

@Macs1209 Hi !

I've taken note of your report, and wanted to thank you for sharing it in this thread.

If you'd like t...

Read more
Comment
    Ubi-MrM on Support Forums - Thread - Direct

@Acidello No problem, thank you for the details !

For the purpose of our investigation, in order to isolate the Issue, can you let us know if mods are active when the Influence appears in scenarios ?

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@Asmodeannen Understood !

If you start a playthrough on a new save, and get the tapestries through islands instead of trade, does it let you complete the quest ?

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@MGuenny Hi !

I've taken note of your message, as well as the workaround you provided (thanks for sharing it in this thread by the way !).

Regarding saves, they are an integral part of our investigation, as they help us isolate the Issue and determine the best possible solutions.

Don't hesitate to reach out once again if you have questions, or for any other Issue !

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@blendmode Understood !

In addition to the elements already provided, I invite you to reach out to us, via our Help website, in order ...

Read more
Comment
    Ubi-MrM on Support Forums - Thread - Direct

@Z-Rider @Stumble_Bum5 Hi !

I've taken note of your reports as well as your feedback, and I'm sorry to hear that download Issues are impacting your experience !

Your messages have been moved to a dedicated thread, in order to bring you the best possible support.

If there have been no new messages in a thread for some time, don't hesitate to create a new thread !

For the purpose of our investigation, in order to isolate the Issue, can you let us know if the problem persists after trying the follow...

Read more
Comment
    Ubi-MrM on Support Forums - Thread - Direct

@blendmode Understood !

I've forwarded the report to the Team, including the video, and we'll reach out if more information is needed for our investigation.

We thank you for your patience and understanding in the meantime, and if you have questions, or for any other Issue, don't hesitate to reach out !