Ubi-Nova

Ubi-Nova



04 May

Comment
    Ubi-Nova on Steam Forums - Thread - Direct
Originally posted by Beef Rancher: game runs at 120 fps real smooth but after few games it lags NONSTOP and no i checked CPU temp it was fine this bug has been happening to MANY PEOPLE, we need a UBISOFT response and fix anytime now.

Hey there,

I'm sorry to hear that you're encountering an issue with R6S.

Have you tried disabling the Ubisoft Connect overlay to see if that resolves the issue?

- Ubisoft Support

06 Apr

Comment
    Ubi-Nova on Support Forums - Thread - Direct

Hey @Kabal81,

During the transitional period from Discussions to Discord, we should be making further adjustments, to the Discord channel, to further accommodate games that were supported on Discussions, but not on Discord.

If there's anything else we can assist with, let us know.

Comment
    Ubi-Nova on Support Forums - Thread - Direct

Hey @HertoghJan,

I'm sorry to hear that you're encountering crashes with The Division 2.

To help us understand your situation further, can you confirm whether you usually play in windowed mode or full screen?
Is there anything you installed prior to the issue occurring?

Did you notice anything else thats unusual leading to the events of the crash?

Comment
    Ubi-Nova on Support Forums - Thread - Direct

Hey @Drake-H,

Thanks for the information. I'll pass this information on for you.

If there's anything else we can assist with, please let us know.

Comment
    Ubi-Nova on Support Forums - Thread - Direct

Hey @joaomos_PT,

From your description, it seems unclear how you would not receive EXP, where previously mentioned in-game.

Is this something that happens often, or the issue occurred only in this instance?

Comment
    Ubi-Nova on Support Forums - Thread - Direct

Hey @maeltz,

I've passed on the information you've provided for further review.

Its possible we may still need, to ask more questions/go through troubleshooting steps. So we will update you, as soon as more information becomes available.

Comment
    Ubi-Nova on Support Forums - Thread - Direct

Thanks for the extra info @kuyaaids.

I'll pass this on for you. If there's anything else you wish to add, please let us know.


05 Apr

Comment
    Ubi-Nova on Support Forums - Thread - Direct

Thanks for providing your experience @LtWaterboy with ...

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Comment
    Ubi-Nova on Support Forums - Thread - Direct

Hey @keosaka,

I'm sorry to hear that you're encountering an issue, with missing items in your loadout.

To help us gain a better understanding of your issue, would you be able to provide a video showing the issue you're encountering?

Comment
    Ubi-Nova on Support Forums - Thread - Direct

Thanks for the image @ogre87.

Just to clarify, does this only occur for Manning National Zoo or other missions as well?

Comment
    Ubi-Nova on Support Forums - Thread - Direct

Hey @shandril19,

If you have a video, you should be able to upload the video, to somewhere like YouTube then provide the link.

For anyone else, who wishes to also provide a video of the issue. There should be a recording feature on your consoles, where you can record the issue, upload the video and provide the link.

On PC, there should be Nvidia Shadowplay via the overlay, or you may need to use some record...

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Comment
    Ubi-Nova on Support Forums - Thread - Direct

Thanks for getting back to us @DarkStrikr.

Do you have any form of anti aliasing active, regarding the first issue you mentioned?

If so, can you turn it off, to see if that resolves the flickering?

In regards to the other issues, or should the flickering still persist, I would advise contacting us directly via our support website, so we can take a closer look.

When you do, please provide you...

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Comment
    Ubi-Nova on Support Forums - Thread - Direct

Hey @zigMAGNA,

I'm sorry to hear that you're encountering an issue, with your shield being disrupted.

To help us understand your situation a bit more, would you be able to provide a video, showing the issue you're encountering?

Comment
    Ubi-Nova on Support Forums - Thread - Direct

Thanks for the video @SSGTUSMC1983,

Can you tell us if the issue persists, via the apparel section on the main menu, instead of the store menu?

If so, can you provide a new video showing the issue still persists, from the apparel section on the main menu?


04 Apr

Comment
    Ubi-Nova on Support Forums - Thread - Direct

@Irish-Edg3 That's great to hear.

If there's anything else we can assist with, let us know.

Comment
    Ubi-Nova on Support Forums - Thread - Direct

Hey @D-A-R-N,

Thank you for your understanding. We appreciate that you feel the communication, and transparency of these issue are not meeting expectation.

I'll pass your feedback onto our development team, for further review. If there's anything else you wish to add, please let us know.

Comment
    Ubi-Nova on Support Forums - Thread - Direct

@Gregory_Sallust Thanks for providing your hardware specs.

Can you confirm when this issue first occurred?
Did you notice anything unusual, leading up to the events of the issue occurring?
Have you installed any programs, or made any changes to your PC recently since the issue occurred?
Do you have any hardware monitoring software, RGB controller software that may conflict with The Division 2?

Comment
    Ubi-Nova on Support Forums - Thread - Direct

Thanks again for the information everyone.

Is anyone able to provide a video showing the issue, so we can pass the information onto the development team?

Comment
    Ubi-Nova on Support Forums - Thread - Direct

Hey @nathanc213,

Just checking up on you, to see how you got on?

Comment
    Ubi-Nova on Support Forums - Thread - Direct

Hey @Overfl0w84,

I'm sorry to hear that our response, hasn't met your expectation.

As soon as more information, regarding this issue becomes available, it should be mentioned in a TU.

If there's anything else you wish to add, for us to pass onto the development team, please let us know.