Ubi-Orion

@gesu-104

Hey there.

Is the game crashing to desktop or by crashing do you just mean you're being sent back to the menu? Can you also confirm what the error message/code is for us please?

Thanks

@salty_cmen

Hey there.

Sorry to hear about this.

Are you being disconnected with a consistent error message? If so can you confirm what that is please?

Thanks

@ymirtheold

Hey there

At this time cross-progression is not available for this title and content is not able to be transferred between platforms. Cross-play is available but these two things are not the same, you can read up on the details of cross-play here. If this changes in future it'll be shared to the games forum here and the ...

@cubanpete_

Hey there

You can only be matched with the available players who are logged in and queued at the time you search. If you're finding yourself matched with players outside of your MMR quickly, as you've stated within 20-30 seconds, it's likely because there aren't a great deal of players at your level in your region playing at the time. The matchmaking system will always try to match you with other players as close to you both in terms of region, renown and MMR as possible, you can read more about how the system works ...

@gristly

Hey there! Thanks for reaching out.

No plans we're aware of at this time but stay tuned to the forums and our social accounts, if this changes and we have any news to share that's the first place we'll head to let yourself and other players know.

Cheers!

@cloaker

Hey there

This isn't something we would be able to assist with over the forums I'm afraid. As far as I'm aware our teams will reach out to creators who they're looking to work with rather than the other way round and creators requesting access but thanks for showing your interest here.

Cheers!

@l0k1-01

Hey there

Sorry to hear about your connection issues.

Just a heads up but in future if possible if you can create a new thread with your issue it would be greatly appreciated. You're experiencing a connection issue and the OP is experiencing an issue with crashing so it's just to try and keep forum threads on one specific topic if we can, thanks!

If these issues are as persistent for you as you're describing this is indicative of a connection problem somewhere down the line. At this time we're not aware of any widespread problems on our...

@erasai_ks

Hey there

I'm sorry to hear about your ongoing issues with crashing. Hopefully this is something we can help to diagnose and resolve for you.

The first thing I would suggest is to attempt each step suggested here. I'm sure you have attempted some of these already but we need to confirm these steps have been completed first. These steps are known to resolve most of the common causes of crashing/freezing.
...

@lt-bigshrek

Hey there.

It can take up to 24 hours on some cocasions for in-game purchases to be credited. If after this time you're still missing credits however please open a case with us and we'll take a look over your Ubisoft account to find out what's happened.

You can reach us either through the ...

@adom2

Hey there.

I don't believe this will be possible whilst Steam is down I'm afraid.

Hopefully those issues are now resolved for you.

@abduuuuljabbib

Hey there.

Based on your description that sounds like a connectivity issue. What is your current download/upload speed and are you connected through broadband or 4/5G?

I would recommend if you haven't already done so to perform all of the steps of our connectivity troubleshooting for Xbox here.

Please keep us updated on this when you get a chance to run through these steps.

Thanks!

@bango_

Hey there.

Sorry to hear about this.

Unfortunately temporary abandon sanctions are implemented server side so these aren't something we can adjust. However if you are experiencing regular connectivity issues please let us know and we'll do our best to try and help to mitigate or resolve these issues as much as we possibly can.

Thanks.

@zerin6414

Hey there

Sorry to hear about this.

Is this is a regular problem for you or was it just this one occasion? Unfortunately temporary sanctions are issued server side so it's not something we're able to adjust retrroactively so we do apologise for any inconvenience caused as a result.

@mozhi_bruce

Hey there.

If you can upload it to a video host and send us a link that would be great.

Thanks!

@dubzerosp

Hey there.

You would not be permanently banned from making purchases because of server problems but this isn't something we can investigate over the forums I'm afraid.

If you would like to discuss this further with us please continue the conversation on your support case.

@ioftly

Hey there

Sorry to hear that didn't work on this occasion but thanks for giving that a try.

Can you try again after a clean boot and see if that helps at all? Please also ensure that Ubisoft Connect is running with ...

@l4m80ry43s

Hey there.

Sorry to hear about your issues with the in-game store.

There might be a reason for this but we'll need to check over your Ubisoft account to check this out with you

You can reach us either through the ...

Glad you managed to work out what was happening here and thanks for returning to the thread. I'm sure other players might be wondering the same thing and could find the thread.

Cheers!

@jablmiko

Hey there.

Thanks for providing those for us.

Are you playing with the latest version of the game? These were known issues but they were resolved quite some time ago it seems and we have not received many reports of them still occurring. It's possible though the issues could have returned.

Can I also ask you to ensure your latest save where this is occurring to the cloud? We'd like to attach your save along with the videos you've provided to the team. Once you've confirmed this for us we'll send this on to them.

Thanks!

@misanthropecult

Hey there

Sorry to hear you're encountering this as well.

If you're not able to attach those images directly could you upload them to an image host and send us a link please?

Thanks