Ubi-Orion

@boss_fighter27

Hey there

Is the music not there at all or is it being drowned out by the background noise? The team are aware of and are investigating reports of the music being too quiet in a lot of situations.

@qurbani96 @rafisatun

Hey there.

Which mount were you trying to obtain? Were you trying to buy a mount you already own but with a different skin?

Thanks

Thanks for the assistance @SlNEMATIC666 , It's much appreciated! Hopefully this will help these players to get those unlocked.

Of course if anyone is still struggling with this and none of these steps have worked please let us know.

Thanks!

@mayosa7

Hey there,

No worries! I've passed your report on to the team. Cheers!

@melympia

Hey there

Can I also ask you to test after a clean boot and see if the same issue occurs?

@pavelpru

Hey there

The first thing you've mentioned we did raise with the team and they came back to confirm it was working as intended as it stands. As you've mentioned for players who already own the DLC it is still available in-game.

I will raise the other two things you've mentioned, the mouse cursor scaling and the exclamation mark covering the count.

Thanks!

@katje-katrien

Thanks for the additional image!

The team are on the case.

Cheers!

@acidello

Hey there!

Thanks for raising this with us. We've forwarded this on to the Anno team for further investigation. As soon as we have any updates for you on this we'll let you know.

Cheers!

@zaki711597

Hey there.

Sorry to hear about that.

As advised in our earlier posts on this so we can investigate further if possible please share with us a link to a video if possible so we can see exactly what's happening here.

Thanks!

@bloodberg

Hey there

Can you try uploading the screenshots to an image host and posting the link for us here instead please?

Hello, my brother deleted my agent on ps4. Is there anyway to get it back?

Hey there!

We can certainly look into that for you via a support case. You can reach us either through the support website by opening a live chat session or alternatively through our social media accounts on Facebook and ...

@ivan3000x

Not a problem. Keep an eye on the forums for updates and as soon as we have anything we'll let you know as soon as we do.

Thanks!

@justmahoganyy

Hey there

Have you completed the quest "Warlord of Melun" quest? The bear will not be able to be equipped until then. If you have if you visit a nearby stable you should be able to equip it from there.

If you have done both please try restarting the game and checking once again and if none of these steps have helped please let us know and we'll investigate further. Thanks!

@playa_spy

Hey there,

Some trophies do not retroactively unlock until the required action has been performed once more. Most are unlocked after performing another main or side quest and some need to be performed again.

If you are having difficulty working out what is required to unlock specific trophies please let us know and we'll check what is required for these to unlock on PS5

@drbeefmiester


Hey there Dr Beef,

I'm sorry to hear you're having issues with crashes at present

The first thing I would suggest is to attempt each step suggested here aside from those steps you have already attempted. These steps are known to resolve most of the common causes of crashing/freezing.

If after doing so you're still experiencing issues I'd then recommend opening a support case. You can ...

@guest-3sjngkcb

Hey there.

We certainly can look into this with you but to do so you'll require a support case as it's not something we can investigate over the forums unfortunately.

You can reach us either through the ...

@arnudswazaneger

No worries! Please do keep us updated on this when you can and thanks for getting back to us

@lexibrat_

Hey there.

Sorry to hear you're experiencing crashes at the moment. We'll certainly do our best to try and help you to resolve these issues.

The first thing I would suggest is to attempt all remaining suggested here. This will r...

@de_dolorous

Hey there.

Sorry to hear about this.

You should be able to reach us directly via live chat but only during office hours and it was a bank holiday for a lot of us this past weekend which has probably limited this further.

However you can also reach our social teams at any time on Facebook and ...