Ubi-Orion

@pcgamr11

Hey there.

Thanks for reporting this to us. Do you have Steam open in the background at all when launching the game? If you do can you try closing it entirely and see if this helps at all? Speaking from my own experiences with AC Valhalla and an Xbox Elite 2 controller Steam can sometimes override controller settings in Ubisoft Connect if it's running in the background and can occasionally cause a conflict. As you've mentioned Steam and it showing up as an Xbox controller there I thought this might be worth a try as it sounds fairly similar to the expe...

@s7igma957

Hey there!

Thanks for reporting this to us. If possible would you be able to provide us with a video demonstrating this please?

@handelarango

Hey there.

That's strange. Is the world still moving around Eivor it's just they can't move or is it completely frozen?

@thenorfolkian @RietN7

Hey there folks!

Thanks for the reports. I can confirm the development team are aware of this issue and it's under active investigati...

Hey there folks.

The development team is aware of this issue and it's under active investigation. They have requested save files to assist them in their investigation. Can you all ensure your affected save is on the cloud and let me know please along with the platform you're playing on so I can provide this info to the team? Thanks!

@skrzymir

Hey there.

I'm sorry to hear you're having issues with crashes/freezes at the moment.

The first thing I would suggest is to attempt each step suggested here. These steps are known to resolv...

@rFayce

Hey there.

I'm glad to hear the issue has seemingly resolved itself based on your latest update? It is very frustrating when this things happen and you're not aware of any changes you've made yourself. Hopefully this won't occur again but if it does please let us know.

@qlghwp123

Hey there.

Sorry to hear you're also experiencing performance issues.

Can I ask you first of all to test running the game after a ...

@toxicproxic

Hey there.

Sorry to hear about your difficulties in connecting to ranked games. We'll certainly look into this with you to see if we can work out exactly what's causing this.

I understand you have have attempted some or all of these steps but please double check them all once again first here, After doing so please ...

Hey there.

Sorry to hear about your issues with crashing/freezing so far.

I am glad to hear that downgrading your drivers has seemingly helped resolve this so far but if these issues do reoccur again we would recommend performing every step suggested here that you haven't already attempted.

If after doing so you are still experiencing regular issues please let us know.

@Asterix201252

Hey there.

Thanks for reporting this to us. If you can submit those save files to us to attach along with your videos we'd really appreciate it. Please upload those to a third party file host of your choice and send us a link when you can. Thanks!

@SirHarryPierce

We can't increase the file size limit I'm afraid on our support cases which is why Thrupney has requested it's uploaded to a third party file host of your choice, we can then download it and send it on to the team.

...

@dherr

Hey there.

Have you tried using the Windows shortcuts to move the game window between displays?

1. Open the game in full screen mode and remain in the menu.
2. Press the Windows Key + Shift + Arrow key (The arrow direction depends on where this monitor is in your display settings)
3. Minimize and maximize the game again, Alt+Tab to switch windows, Win key+D to minimize all windows.

Hope this helps!

@pavelpru

Hey there.

Thanks for answering those for us. Please let us know once you've submitted those files on a case and we'll send those over to the team for further investigation. If you are able to test this on a different PC then yes this would also be greatly appreciated. Thanks!

@lad_judge

Hey there

Is it the logbook you haven't yet collected or is it a different item? If it is have you also already destroyed the harbor?

@monsensan

Hey there.

Sorry to hear you've encountered this issue. We haven't received too many recent reports of this issue as it was reportedly fixed however if you are running the latest version of the game and the issue persists we'll report this to the team. You can ...

@mimojr

Hey there.

If the steps above recommended by @Evo-Chris92 haven't helped please also give our ...

@shinelutm @henkisme

Hey there folks.

Many thanks for your reports and videos. I have raised this with the development team now and passed the tracks/videos on for further investigation. As soon as we have any updates for you on this we'll let you know. Thanks!

@hundreAd1800 Correction to the post above, Unfortunately I wasn't able to download your save from that link. Not sure if the link is incorrect or the permissions aren't set so we can download? I'm getting a 403 forbidden error. Thanks

Hey there.

Thanks for reporting this to us and for the detail/images provided.

I've raised this with the team and passed on your save file for further investigation. If we require anything else from you and/or when we receive any updates on this we'll update the thread.

Hey there.

Thanks for flagging this with us. That's really strange. Has this issue reoccurred again since then or have you tried reloading to see if happens again? I'm not aware of any other reports of this so maybe this was just a weird one off occurrence but if you or anyone else notices this happening or the issue is able to be reproduced please let us know.