Ubi-Oxavo

Hello @drgandy33 ,

Thank you for getting back to us and providing more details. If you mean you are encountering online service error 0x00000004, I would recommend to complete our connection troubleshooting guide in full to configure your ne...

Hello @sigma1313 and welcome to Discussions.

Thank you for your input in improving the game and recording the video. Would be really useful if you could also answer the questions asked by @AnimusLover .
I appreciate it took a plenty of time to write such an informative feedback and would be happy to pass it on to the development team if you...

Hello @tshoemak and thanks for reaching out to us.
I am sorry to hear about the issue. Have you tried to follow @bielik01 's advice and check the locations again?
Please let us know how it goes.

Hello everyone, thank you for your reports.

Sorry to hear you did not receive the new achievement "Full Master" which is obtained by "Earn all Gold Medals available in Mastery Challenge".
Could you all please confirm the platform you are playing on and could either of you please provide a short video showing that the achievement does not exist at all and displaying that you are on the latest version of the game? 

@TheNorfolkian , I have spoken to the development team just now and they confirmed we did not receive any other reports that the achievement ...

Welcome to Discussions @dic123 , I am sorry to hear that you are experiencing crashes in game.

The Title update 1.5.1 was deployed on all supported platforms yesterday, April 19th, 2022, therefore would you be so kind to install it and check if the issue still persists?
If it does, please let us know what platform are you playing on, so we can provide the relevant troubleshooting.

Thank you in advance.

Hello @Nubbs008 and thanks for your report. I am sorry to hear about the random crashes and I understand you tried to load the game from the previous save also.

As a technical support we can not remove the option for Ultra High World Detail, but we can pass on your feedback to the development team.
I assume you play on PC therefore could you please let me know which steps you have already taken to remedy this issue. The more information you can give regarding your experience, the better equipped I am to assist you.

We look forward to hearing back from you.

Hello again @LixTheWolf ,
I hope that my colleagues from the Customer Service Team will investigate this further and determine the reason of the issue.
Feel free to reach out to us if you have any other questions.

Hello @Wiedzmin_2004_ ,

I am sorry to hear the indirect kill does not work for you. It's good to know you already recorded the video of the issue as we would like to have a closer look.
Would you be so kind to upload the video to any third-party hosting and share the link with us here in this thread? Please also make sure that your latest saves are uploaded to the cloud.
 
Please let me know if I...

Welcome to Discussions @Fcm_Squiz

I am sorry to hear you experience freezes in game after you try to use "The fallen hero" armor. The title update 1.5.1 will be deployed on all supported platforms today, April 19th, 2022, therefore would you be so kind to install it and check if the issue still persists?

We look forward to hearing back from you.

Hey @mustafaalibykn
 
You have posted this on the English forums, so please could you translate your post if you are OK with receiving responses in English on here?
 
Alternatively, we have other language forums that you can locate at the bottom right of the page, just click on "English" to see a drop down menu to be taken to the other language forums we have support available on.

Please let us know if we can help with anything else.

Hello @FATALkis1 , I answered you on this thread. Please have a look.

Hello @Arie995 , first of all please accept my apologies for not getting back to you sooner. I understand that you created this thread more than a year ago, therefore could you please let us know if you need our help or assistance?

Welcome to Discussions @FATALkis1, I'm sorry to hear you've lost your progress.

We would kindly ask you to answer the following questions:

What platform are you playing on? Have you played the game on any other platforms?
How many hours of progress have you...

Hello @Kennyannydenny and thanks for reaching out to us.
I can confirm the issue is  still under investigation by our development team now, but as of now we're unable to provide you with a definite ETA.
Please accept our apologies for the inconvenience.

Hello @Mildnova,

I am sorry to hear you can not interact with Eysa during the quest "Blazing a Trail" and can not proceed with the quest "Finding Firtjof".
These issues should be fixed with the title update 1.5.1. It will be deployed on all supported platforms today, April 19th, 2022, therefore would you be so kind to install it and check if it still persists?

Please let us know if we can help with anything else.

Hello @Ruloxito_5 and thanks for getting in touch.

As of now we don't have any updates. As mentioned previously, this is an issue currently under investigation by the development team and we'll keep this thread updated with any news we receive with regard to their investigation. Thank you for your understanding while the team continue to look into this! 

Please let us know if we can help you with anything else.

Hello again @chin-chu and thanks for answering all of my questions.
The Title update 1.5.1 will be deployed on all supported platforms today, April 19th, 2022, therefore would you be so kind to install it and check if the issue still persists?
Thank you in advance.

Hello @DeniseR and welcome to Discussions. I am sorry to hear you are not able to use the ability Rage Axe.

The Title update 1.5.1 will be deployed on all supported platforms today, April 19th, 2022, therefore would you be so kind to install it and check if the issue still persists?
Should the issue still persists, I would kindly ask you to record a short video and send us a link so we can investigate this further. Please also make sure that your latest saves are ...

Hello @CyCzarn and thanks for answering our questions. How many save slots do you have and do you have a possibility to load the previous save and check if the game keeps freezing?
The title update 1.5.1 will be deployed on all supported platforms today, April 19th, 2022, therefore would you be so kind to install it and check if the issue still persists?

Thank you in advance and we look forward to hearing back from you.

Hello @KAD_LMT and welcome to Discussions!

First of all, please accept my apologies for not getting back to you sooner. Could you please confirm for me if your controller is on this list of supported peripherals?
I would kindly ask you to record a short video of the issue showing the issue itself and the game version and send us a link so we can investigate this further.

Please let me know if I can help you with anything else.