Ubi-Oxavo

Hello again @Swifkel16, thank you for providing more information about the crash and please accept my apologies for not getting back to you sooner.
Title update 1.5.1 will be deployed on all supported platforms today, April 19th, 2022, therefore would you be so kind to install it and check if the issue still persists?

Welcome to Discussions ...

Hello @Idatroll and thanks for reaching out to us.

First of all, please accept my apologies for not responding to you sooner. Sorry to hear you have not received the credit for an Artifact and a Motsognir Clarity Rune and thanks for the video provided.
Please also make sure that your latest saves are ...

Welcome to Discussions @Kiwanmr ,

I would like to clarify if you are receiving the error 0×20000015 when trying to access in-game store?
If that's the case, please pay attention to this post where my colleague ...

Hello @warriorshadow7 and thanks for reaching out to us.

First of all, I am sorry to hear that you can not proceed with the quest because Eivor can't move.

Could you please answer the following questions for me:

• Where is Eivor, on the map?
• Is the map available? If so, can you fast travel? 
• Can you load a previous save? Does it help? 
• Could you please provide a short video showing that you can't move and displaying that you are on the latest version of the game?

Thank you in advance.

Hello @Reykuzuri , I am sorry to hear you're not able to complete the HuntWald Bounty Mystery.
I would kindly ask you to record a short video and send us a link so we can investigate this further. Please also make sure that your latest saves are uploaded to the cloud.
 
Please let me know if I can help you with anything else.

Hello @EbinStorn, I am sorry to hear you are experiencing the issue with the Suthsexe Hoard Map. If you still would like to provide us the video, you may upload it to any third-part hosting of your choice and then simply share the link with us in this thread.

We look forward to hearing back from you.

Hello @SelectYankee,
First of all I am really sorry to hear that the issue still persists for you. As my colleagues from the customer service team are helping you with this matter, i would kindly ask to stick with the communication within one channel only to avoid the confusion.

Thank you for understanding and please let us know if we can help with anything else.

Hello @PLBELLOTI ,
Thanks for letting us know that the issue was solved. Please feel free to reach out if you need additional help or assistance.

Hello @MOuRos and thanks for reaching out to us.

First of all I am sorry to hear about your crashes and it is good to know you have determined the reason of the issue and fixed it.
Improve me if I am wrong but sound like you performed the clean boot and determined that the Radeon Super Resolution caused crashes in game. Usually we suggest to disable background aps as one of the initial steps of the technical troubleshooting. Then you can determine which startup application or service is causing the problem by systematically turning them on or off and restarting the computer.

Please let us know if you have any other questions.

Welcome to Discussions @Kelewor. Sorry to hear your game suddenly closes and you have to restart the launcher to start the game again.

Could you please confirm that you have completed all the troubleshooting steps from here and the issue still persists?
 
If it will not solve the issue, please DM u...

Hello @ItZ_wArLoRzZ and thanks for getting back to us. I understand that that was not the answer you expected to receive, however the investigation is still ongoing and we're unable to provide you with a definite ETA.
Thank you for your understanding while the team continue to look into this! 

Hello @Azhrei21 and thanks for getting back to us. First of all, I am happy to hear that the issue was fixed. CE-34878-0 is a console error that indicated a game crash, so possibly all the PS4 troubleshooting steps that you completed before helped in this case.

Answering your question about High Elf set, we would like to inform you that the development team is starting to revamp the Store and have removed a few Themes that used to be available for purchase either individually or via Packs.
These gear sets will now b...

Hello @Azhrei21 and thanks for the detailed description of the issue. We would need a video displaying that there are level 2 and lever 3 raiders instead of level 4, so we can pass this to our development team for investigation. You could directly upload the clip to an online video-sharing platform and share the link with us on this thread.

Hello again @Sammarok , thank you for additional information provided.
I see that my colleague already forwarded your saves to the development team so please rest assured that we are looking into this.
If you have any other questions, feel free to get in touch.

Hello @MagareTeEbe , I am sorry to hear you can not get back into the settlement.

This issue was resolved in February with update 1.4.2 , therefore I would kindly ask you to record the video showing what happens when you choose the option to exit a River Raid? You can upload the video to any hosting of your choice and the link can be shared with us on here. Please also make sure that your latest saves are ...

Hello @slinkybinxs , I am happy to hear it solved now. Enjoy the game and let us know if we can be of any help with other questions.

Hello @DJBEARS32 ,

First of all, welcome to Discussions. I am sorry to hear about your issue with the aspect ratio. You've said you've tried the Cutscene fix but it did not solve the issue. Was it the one from reddit?

We would like to have a closer look, therefore could you please send us the screenshots of your game settings, the game version and show what happens when you select 32:9? Note that they can be a maximum of 2,000 pixels in length, 2,000 pixels in height, or 2MB in filesize. Alternatively, they can be uploaded to any other website of your choice, and a link sent to us here on the forum thread.

We look forward to hearing back from you.

Hello again @wornrambo and thanks for getting back to us. So, just to confirm you are missing the Thor's rune only?  Please also make sure that your latest saves are uploaded to the cloud so we can forward it to the develo...

Hello again @YeomaKrath ,

Yes, that applies for the standalone expansion and DLC and visa versa.

Generally, we strongly recommend that players buy games and extra content for the game (such as Season Pass or DLCs) from the same digital store to ensure compatibility. 
In most cases, players will run into compatibility issues if they buy the game from Steam or from the Epic Games Launcher and the Season Pass (or any other additional content) from the Ubisoft Store.
Unless stated otherwise, the game and the content may not be compatible. This means that players will not...

Hello @yayab42 ,
Thanks for reaching out to us and sorry to hear your game crashes when going back to Norway.
I can see you performed all the basic troubleshooting steps, so wanted to ask if you tried to load from your previous save and check if it keeps crashing in this case as well?
Have you tried to use another connection (broadband, wi-fi or 4G) for testing purposes?
I would like to suggest to try ...