Ubi-Oxavo

Hello @Desparki and welcome to Discussions!

I am sorry to hear about weird sounds in game during fast travelling. Are those sounds are much louder compared the ordinary sounds in game?
Could you please record a short video of the issue, upload it to any hosting of your choice and share a link with us on here so we can investigate?

It would be also helpful if you provide the following information:
- Version of the game
- Audio configuration in-game
- Audio configuration out of game 9Headphones, speakers, etc)
- Details on what is occurring (loud voice, loud footsteps, etc)

We look forward to hearing back from you and please let us know if we can help with anything else.

@xbl_laberbacke hello and thank you once again for your feedback. Please let us know if we can help with anything else.

Hello @KingBeard and @Caue_Guion,

Thank you for reaching out to us and reporting us the bug with Divine version of two weapons.

This is an ...

Hello @SpirantCrayon22 and @Aingeru80.

Thank you for getting in touch. I can confirm I forwarded your saves to the development team.
This is an issue we are aware of and the development team currently have under investigation. We'll share more information as soon as we have it. 

Please let us know if I can be of any help in the...

Hey @Mike16129
 
You have posted this on the English forums, so please could you translate your post if you are OK with receiving responses in English on here?
 
Alternatively, we have other language forums that you can locate at the bottom right of the page, just click on "English" to see a drop down menu to be taken to the other language forums we have support available on.

Hello @Sky0ti and thanks for the screenshot provided.

Could you please respond to the questions we've asked you before:

1. Have you started to experience the error after installing the latest update?
2. Are your saves are affected or you just receive the error message?

To restore a save file, you can use the ...

Hello @Sky0ti and thanks for the screenshot provided.

Could you please respond to the questions we've asked you before:

1. Have you started to experience the error after installing the latest update?
2. Are your saves are affected or you just receive the error message?

To restore a save file, you can use the ...

Hello @TriStateSaint1 and thanks for reaching out! Please accept our apologies for not getting back to you sooner.

I am sorry to hear you get hit while the game is being loaded. It does not sound like a normal behavior.

As we have not had reports on this before, could you please provide a short video showing the issue and displaying that you are on the latest version of the game? You could directly upload the clip to an online video-sharing platform like Twitter or YouTube. Alternatively, if you would prefer, you could transfer the video to a PC using a flash drive and then send it to us another way, such as through a file-sharing site.

Please let us know if you have any other questions.

Hello @rtalbi ,

Thanks very much for letting us know and for the screenshot provided.
I can confirm now I have forwarded your latest saves to the development team for a further investigation.

Please let us know if you have any other questions.

Hello @Panthea1974 and thanks for getting back to us.
In this case can you upload it to any hosting of your choice and share the link with us on here? Please also show us the game version.

I look forward to hearing back from you.

Welcome to Discussions @Phillylive215 . I am sorry to hear you can't play the Dawn of Ragnarok. Could you please attach the screenshot of the error you are receiving?

Note that it can be a maximum of 2,000 pixels in length, 2,000 pixels in height, or 2MB in filesize. Alternatively, it can be uploaded to any other website of your choice, and a link sent to us here on the forum.

We look forward to hearing back from you. 

Hello @MOuRos_ and thanks for getting back to us. I am sorry to hear that you still receiving the error "Oops, your payment could not be processed" when trying to purchase "Assassin's Creed Valhalla " Std Ed.

Could you please confirm the error occurs when you are trying to purchase this particular game? Have you tried to perform ...

Hello @PBube2013 and sorry to hear about the crashes to desktop and freezes.

Could you please confirm that you have completed all the troubleshooting steps from here and the issue still persists?

If it will not solve the issue, please DM us on ...

Hello @thenorfolkian and thanks for your feedback. If we will have more updates on this, we will certainly share it.

Please let us know if you have any other questions.

Hello @teacupmania and thanks for trying with multiple saves and getting back to us.

I can confirm I forwarded your saves and the video to the development team so they can investigate it.

Please let us know if we can help you with anything else.

Hello @ceekay-sickart , thank you for the feedback provided.

As of now, we don't have any news about the game localization availability in other languages, however we are working on creating Ubisoft Store for Ukrainian players where they will be able to access their own dedicated Store from tomorrow, in English and will be able to pay in their local currency.

For other countries that were using the Russian Store, we are working on a solution and will have an update soon.

Feel free to get back in touch if you have any other questions.

Hello @liad120 and welcome to Discussions!

Could you please share the video or screenshots of the issue so we could have a closer look? Please upload it on any video hosting of your choice and send us the link.

Feel free to get back in touch if you need us.

Hello @BennyMartins and thanks for reaching out to us!

I am sad to hear you have the connectivity issue in game now. Are there any errors occurring when you lose the connection?

Speaking about our live chat, may be you have tried to contact the chat outside of opening hours? Could you please try ...