Ubi-Oxavo

Hello @PatentedOpossum , sorry to hear you are stuck on "checking for addons".

Please upload your latest save to the cloud prior reinstalling the game and you will not lose your progress.

Let us know if we can help...

Hello @Danny__G13 . First of all, thanks for getting in touch and informing that you can not interact with the last NPC in the "Tossing and Turning" mission.

As of now, I don't see the reports from other players regarding this issue, therefore I would like to ask you to record a short video of the issue and your game version. Please upload it to any hosting of your choice and share the link with us on this thread. Once we receive it, we'll be able to have a closer look.

Thank you in advance and we look forward to hearing back ...

Hello @ChuckKatse, thank you very much for answering all of my questions.

Can I ask you to check if the issue persist when you disable background applications? Just want to make sure it's not OS related.

Thank you in advance!

Hello @Mrn3xuzz and welcome to Discussions!

I am sorry to hear that you can not progress with "The Forge and the Flame" quest.
Our development team is aware of the issue and it should be resolved with the future update therefore please make sure your game is fully updates.

Should the issue still persist please let us know.

Hello @azullFR, I would like to inform you that I have removed the link from your post because the solution provided is not related to the 1st party account relinking.
Please let me know if you have any questions.

Hello @Robert301 and welcome to Discussions!

First of all I am really sorry to hear that your mouse and the keyboard do not respond while in game.

I went through the detailed description you wrote and it seems to me that you have performed plenty of troubleshooting steps including disabling the background applications.
As far as I understand it all worked fine and you were not stuck in the menus before the PC restart, correct?
Have you tried to use another keyboard and/or a mouse in a testing purposes and check the game behavior?
Can you try one more time to disconnect all the peripherals, reinstall the game into another location and see if it will change the situation?

Should the iss...

@veval_72 hello and thank you for your report! As of now we're unable to provide you with a definite ETA when the issue will be fixed. Thanks for your understanding and patience while the team continue to look into this.

Hello @DoomCometh and welcome to Discussions. I am sorry to hear you are unable to progress in the quest "The Thegn of Lincoln" and for the detailed description of the issue.

Could you please confirm that your game is fully updated? Have you tried to shutdown the game and relaunch it?
Is it possible to record a short video showing us the issue, upload it to any hosting of your choice and share the link with us on here? Please also show us the game version.

I look forward to hearing back from you.

Hello @azullFR , please let us know the outcome of your testing. I will be curious myself to find out if it will change something.
Have a great rest of the day and feel free to get in touch anytime.

Hello @tor3203 , welcome to Discussions and thanks for the provided screenshot and for answering some of our questions.

I can confirm I have forwarded your cloud saves to the relevant department for a deeper investigation.
If we hear any news about the investigation, or if a fix is announced, we will share this information on our official game forums

Please let me know if I can help you with anything else.

Welcome to Discussions @ixthUA . i will be happy to assist you today.

Thanks for the screenshot provided and sorry to hear that uncompleted shrines became uninteractable and disappeared from the world map.
I've tried to check your save, however I keep getting message "You need access" therefore would you be so kind to upload your latest save directly to the cloud?
Also would be useful if you could  ...

Hello @potthead20, welcome to Discussions.

Sorry to hear you've started experiencing the issue with combat sounds. As of now, I don't see reports from our other player regarding this issue.
Could you please perform all the steps from the sound troubleshooting guide and let us know if it helps?

Should the issue still persists, please try to Power cycle your console:

• Press and hold the PS button on your controller.
• Choose Turn Off PS4. Make sure the light goes out on the ...

Hello @ZaraKnox and welcome to Discussions.

First of all I am sorry to hear the equipped weapon disappeared during fight with Ivarr for the quest "King Killer".

I understand that you have reported this by submitting a case and received the response from my colleagues.
I can confirm the issue is under investigation by our development team now, but as of now we're unable to provide you with a definite ETA.

You've also asked us why our customer support team do not respond every user and do not inform them about our updates and fixes. I know that all the cases our players submit are being responded in a timely manner, however if they don't hear back from you within 4 days, your case automatically ...

Hello @pedrohrpc and thanks for getting back to us. Sorry to hear that all troubleshooting steps did not solve the issue.

Just to summarize, could you please confirm that you've tried:
1) Update your software
2) Restore your PS4 software licenses.
3) Delete the game and reinstall it.
4) Start the PS4 in safe mode and rebuild the database.
5) Hard reset your console
6) Initialize your console
7) Delete corrupted downloads?

If none of these steps helped, please record a short video showing us the "Data OS corrupted" message...

Hello @Hack-T-Vator and thanks for all the screenshots provided.

I've now passed this along to the dedicated teams so they can take a closer look at this.
Thanks for your patience while the team is looking into this. Please let us know if we can help with anything else.

Hello @Ruloxito_5, thanks you for reaching out to us!

I am sorry to hear that  when landing attack from the back of the enemy, there is no animation and thank you for the video provided. We would like to forward this to the relevant department for a further investigation. Could you please make sure that your latest saves are uploaded to the cloud and let us know once it's done.
 
Please let me know ...

Hello @Tuesdaybird and thanks for getting back to us.

I am sorry to hear it did not work for you. Could you please record a video showing that the issue persists with both controllers, upload it to any hosting and share the link with us on this thread?

Thank you in advance.

Hello @Kufaxx and welcome to Discussions.

Sorry to hear that Barid is stuck in the house. I have just checked and we have not received any other reports about this issue yet.

It would be very useful if you could record a video showing what's happening as well as your game version. Please upload it to any video hosting and share the link with us on here so we can forward it to the development team.
Please also check if your ...

Hello @wcoats90 , thanks for reaching out to us and providing such a detailed description of the bug along with the screenshot.

We have had a similar issue where the weapons and a part of the outfit were clipping through the cloak when the cloak was being used, however the one you are reporting sounds different and affecting only the male version.

I would kindly ask you to record a short video and send us a link so we can investigate this further. You may upload it to any hosting of your choice and just share the link with us on this thread. Please also make sure that your latest saves are ...