Ubi-Oxavo

Hello @H4milt0n1993 and welcome to Discussions.

Thanks for reaching out to us and sorry to hear you can not interact with the box. We request the video and screenshots along with your saves so we can reopen the investigation because I can not see any new reports regarding this issue. Would it be possible for you to record a short video and send us a link so we can investigate this further. Please also make sure that your latest saves are ...

Hello @Azhrei21 and thanks for getting back to us with the detailed description of the issue.

We understand and respect your decision not to provide us with the video, however we would still require it for a further investigation.
If providing a video is not possible, please send us the screenshot that shows the version of the game.

Thank you for understanding.

Hello @Nikolajajaj and thanks for reaching out to us.

Please accept my apologies for not getting back to you sooner. As far as I can see our participants already clarified everything for you, so please let us know if you require our additional assistance?

@bielik01 ...

Welcome to Discussions, @GROPARU3948 .

Sorry to hear  that you can not start the next quest after defeating Malvigr.
Would you mind providing us with screenshots of your current quest log for the mission you're on? Note that they can be a maximum of 2,000 pixels in length, 2,000 pixels in height, or 2MB in filesize. Alternatively, they can be uploaded to any other website of your choice, and a link sent to us here on the forum thread.

Would be great if you could let us know which steps you have already taken to remedy this issue. The more ...

Hello everyone, hope this update finds you well.

Our development team confirmed that the reported behavior was also reproduced on their end. The download button doesn't have any effect when is pressed.
As a workaround you can use the "Right click > save as..." function although the quality might be decreased.

Please let us know if you have any other questions.

Welcome to Discussions @slinkybinxs ,

We've received reports of players who are experiencing crashes during the cutscenes in the Dawn of Ragnarok expansion. Sorry to hear that the basic troubleshooting did not solve the issue.
 
The development team has been made aware of this issue and they are currently investigating it. Once additional information becomes available, it will be posted in the game's official forum ...

Hello @Lokuraah and @GretchenK317,

I want to express my gratitude to both of you for sharing your thoughts regarding the reason that could cause the issue.
Are you able to record a video and share the link with us on here?

Thank you in advance.

Hello @camokazi.

Thank you for uploading your save. I can confirm now that I forwarded your report to the development team so they can investigate this further.

Please let me know if I can help you with anything else.

Hello @BACONEGGS123 and welcome to Discussions.
Sorry to hear you can't access the tablet. Could you please record the video for us showing the issue, your inventory and the game version?
You may upload the video to any hosting of your choice and share a link with us in this thread.
We look forward to hearing back from you.

Greetings @nikosntounis, I am sorry to hear you're experiencing a disk write error.
Could you please confirm that you have completed all the troubleshooting steps from here and the issue still persists?
 
If it will not solve the issue, please DM us on ...

Hello again @SpirantCrayon22 . Sorry to hear you find my reply depressing but I am trying to set expectations for our players and remain transparent as well. As you can see we have requested the same information from the topicstarter and as soon as they will get back to us with the answer, we will forward this to the development team.

Hello @kawaileung and thanks for letting us know you were able to get through. Hopefully, your workaround can help other players to solve the issue.
Please don't hesitate to get in touch if you need our help in the future.

Hello, I am sorry to hear you are experiencing "Animus error: Saving progress disabled". As far as I understand you lost 33 hours of progress and can't fast travel.

Could you please answer the following questions for me:

1. How many save slots are missing?
2. What platform are you playing on?
3. Did you experience a crash beforehand?
4. Have you lost progress before?
5. What was the last action/quest performed in-game?
6. Are you relying on auto save or using manual save feature?
7. Are you using the Quick Resume / Switcher feature if on console?
8. When was the last time you were able to load your save?

I look forward to hearing back from you.

Hello @undeadrottgod , I am sorry to hear you feel this way. Reading everything you've mentioned above I believe your issue is different and if you already created a support case with us, I would suggest to reach out to my colleagues from the customer support team privately and ask for update.

Feel free to get back to us if you have any other questions.

Hello @themightywallis and welcome to Discussions!

I am sorry to hear you are unable to complete the "Defensive measures".

Could you please record a short video and who us what's happening after the shield turns red? You may upload the video to any hosting of your choice and the link can be shared with us on this thread.

We look forward to hearing back from you.

Hello @spirantcrayon22 and thanks for your response.
We understand and respect your decision not to share the video with us. However in this case we'll not be be able to to forward any information to to the development team or investigate this further.
Feel free to get back to us with the information we requested and we will be happy to help.

Hello @lukebamford95 and thanks for reaching out to us.

As of now, we don't have any updates from the development team, but please rest assured that our specialists are looking into this. We don't require any additional videos or any evidence, however we're unable to provide you with a definite ETA.

Please let us know if we can help with anything else.

Hello @Tharstzel and @drnknmcp1 , I am sorry to hear you are still getting stuck.
Could you please let us know what platform are you playing on? If you are experiencing longer-than-expected load times, please advise us how long does it take?

@Hello @chin-chu and welcome to Di...

Hello @bluesyglint8535 and welcome to Discussions.

I am sorry to hear about game crashes. Could you please confirm if you play on Xbox one or Xbox series X? and which steps you have already taken to remedy this issue. The more information you can give regarding your experience, the better equipped I am to assist you.

I look forward to hearing back from you.

Hello @Licenturion and thank you for getting touch.
We understand you're interested to find out when the next patch comes out, however as of now we don't have any information.
Speaking about the month of March, there was a patch 1.5.0.1 to address Expansion issues. You can find more information in this article.

Please let me know if you have any other questions.

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