Ubi-SpaceCats

Ubi-SpaceCats



27 Feb

Fps

Comment
    Ubi-SpaceCats on Support Forums - Thread - Direct

@baron-merriott Hey there! I am sorry to hear you're experiencing these FPS drops. The first thing I'd suggest is that you take a look at our Xbox One Basic Troubleshooting guide, as well as check your connection with our Xbox One Connectivity troubleshooting. Let me know if these steps help!

Comment
    Ubi-SpaceCats on Support Forums - Thread - Direct

@avalon_kane Hey there, I am very glad to hear these steps worked for you and you are now able to play again. Please keep us updated!

Comment
    Ubi-SpaceCats on Support Forums - Thread - Direct

@rage-assassin Hey there! I am sorry to hear you're experiencing crashing when you attempt to load into a save or new game.

As a first step, could you have a look at our Basic PC Troubleshooting guide? Make sure that you are verifying your game files when doing these steps, as this error could be a result of a corrupted file. ...

Read more
Comment
    Ubi-SpaceCats on Support Forums - Thread - Direct

@rusti_4 Hey there, you shouldn't have to open the map at all to exit a River Raid. As @SpirantCrayon22 said, you can hold down on the D-Pad and then use the radial menu to select the settlement icon in the upper left-hand side of the circle.

Please let me know if you're still unable to exit after trying this, and we can...

Read more

20 Feb

Comment

@nucleenix Thank you for that, I've added this info to their report.

Comment

@darthmaulian Hey there, sorry that you're having issues unlocking these achievements! Are you referring to the "Tidying Up" achievement? Can you please send me a short clip of you unable to complete this?

Comment

@minalbonho Hi there, I am sorry to hear you're experiencing these crashes with the new event. As a first step, I'd recommend that you go through our Basic Xbox One troubleshooting guide.

If your crashes persist after this, next I'd uninstall and reinstall your game and add-ons from your Xbox.

If you're still having problems, please reach out to us via our ...

Read more
Comment

@estufin Hey there! I am very sorry to hear that you had a disconnection while playing Rainbow Six Extraction and that your operator is now MIA. We are unable to restore the operator for you, however, I'd recommend completing a moderate solo mission to avoid playing with random teammates to rescue Vigil again. If you notice the disconnections become a common occurrence I also recommend checking out this connection troubleshooting guide.

Comment

@bunnybowin_jrcb Thank you, we've let the team know!

Comment

@goose-andduck Hey there! Does this happen when you're playing as a certain operator or on a certain map?

Comment

@pupkade Hey there, and thank you so much for this extremely detailed description of your issue. So our teams can further investigate, can you please reach out to us via our Support Website, ...

Read more
Comment

@inmy6lory Hey there, thanks for letting us know about the Support case. It looks like they'll handle it from here - but please do not hesitate to reach out back on the Forums if you still need help or find anything else!

Comment

@ferrrjahhh Hey there, I'm sorry to hear you haven't received your REACT strike pack. In some cases, content can take up to 24 hours after purchase to be unlocked on your account. If after 24 hours, you still do not have your pack, please reach out to our Support Team via our Support Website.

Comment

@san1127 Understood, no worries. As @Ubi-Orion stated, we've reported this issue to our teams, along with the clips you provided. We'll comment here when we have an update!

... Read more
Comment

@shiker96 Hi there, and thank you for reaching out to us on the Ubisoft Forums. Per our Forum Rules, we can only assist here in English. We invite you to kindly translate your message into English moving forward, or you can reach out to your regional Support on our ...

Read more
Comment

@dpd180 Hey there, I'm sorry to hear you received a penalty and your Operator went MIA. We're unable to lift these temporary sanctions. Your operator will be back the next match!

Did you receive any specific error messages or codes when you crashed?


15 Feb

Comment

@jaymons_ Hey there, I'm sorry to hear your friend's trial was expired and you lost your buddy token. Please reach out to our Support teams with a brief description of you...

Read more
Comment

@shoesgfx I'm sorry to hear about your troubles with this. As Ubi-Thrupney said, please take a look at our guides on how to generate your MSINFO and ...

Read more
Comment

@miaow122555 Thanks for these images. I've forwarded this to our teams so they can look into this. I appreciate you bringing it to our attention. I apologize for any confusion and frustration caused.

Comment

@boriken71 You got it, I greatly appreciate your help as well. 😊