Ubi-SpaceCats

@feroex Hi there! Thank you for reaching out to us about this here on our forums. The message you're receiving is known as an authentication error.


An authentication error usually occurs when you are logged into the wrong Ubisoft Connect PC account while launching a game. As a first step, please make sure you're logged into the correct Ubisoft account. If you do not know or recall what account the game you're trying to launch is on, please reach out to our Support Teams via our ...

@drespectpl Hi there, and thank you for reaching out to us on the forums about this. I'm sorry to hear you're getting this message. This message is indicative that you are experiencing an authentication error.

An authentication error usually occurs when you are logged into the wrong Ubisoft Connect PC account while launching a game. As a first step, please make sure you're logged into the correct Ubisoft account. If you do not know or recall what account the game you're trying to launch is on, please reach out to our Support Teams via our ...

@batmanxx420xx I'm sorry to hear of the troubles you're having with this. Are you able to upload the video elsewhere, and post the link?

@head Hey there, sorry to hear this. We are aware that recently some players might have not received emails with verification codes, and our teams are investigating. As soon as we have an update, we'll post about it here on our General forums.
 
In the meantime, please make sure that your mailbox has whitelisted the email address AccountSupport@ubi....

@unexactriot299 Sorry to hear your issue persists. If our Basic PC Troubleshooting guide does not help with this, I'd recommend that you reach out to our Support Team via our ...

@jaoribeiro32 Hey there, I'm sorry to hear you're having this issue with your data center. Per our Forum Rules, I'm only able to assist in these discussion boards in English, so I kindly request that you translate your posts moving forward.

Our teams are experiencing a high volume of contacts at this time, and I do apologize that no one has yet replied to your case.

It looks like you're playing Rainbow Six Siege on Xbox One. Unfortunately, you'd be unable to manually select your data center/server on console. However, I would like to offer these...

@bobmarleyfaruk Hey there! I'm sorry to hear you're running into this error. Just so I fully understand, have you made sure your Visual C++ Redistributables have been updated?

@kingallistar Hey there, I'm sorry to hear this happened. However, as stated by Ubi-Mushy, these sanctions are unable to be lifted, as they're issued server-side by an automated system. Ranking and MMR are the same way.

Our teams are aware that this is very frustrating, and they're looking into how we can change it. You can check out the Twitter post below for more information concerning this.

@erkek2000 Hey there, I'm sorry to hear you encountered this, and I appreciate the feedback concerning being punished for unintentional disconnects. Our teams understand that this is frustrating, and they're taking a deeper look into how we can improve on this. Check out the Twitter thread below for more info.

Hey there @ubiplshelpmee. Your appeal to dispute the ban on your account was denied. Please keep in mind that Ubisoft Support has no ability to overturn a ban placed on your account following the denied appeal, and no further review will be made. Any future inquiries into lifting your ban will be met with the same result.


We are not able to share any further details with you concerning your ban in order to maintain the integrity of our internal systems. Ubisoft takes great care in ensuring that its games are fun, fair and friendly throughout. We take a firm stance against violations of the ...

@bradley-gother Hey there! It looks like a support agent has reached back out to you, I apologize for the delay. Our support channels are working very hard to get back to the high volume of messages we are receiving at this time.

It looks like they're just waiting for a screenshot of Proof of Purchase from Steam for any Ubisoft game, as well as your Steam ID.

The team there should be able to help after this, but please do n...

@carrylarry_78 Hey there, thank you for reaching out about this on our forums. This behavior is intended, as we have not yet implemented cross-progression between PC and Console for Rainbow Six Siege. This feature will be coming soon. I apologize for any confusion or inconvenience.

@imjust2baad420 Hey there, sorry to hear you're having these issues with the gadgets. This is definitely very strange, however, we've definitely had similar issues arise like this in the past. Could you please provide a video of this occurring on a few of the gadgets?

In addition to the video, I'd like you to run through some basic Xbox Series X|S troubleshooting first, starting with ...