Ubi-SpaceCats

Ubi-SpaceCats



06 Mar

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    Ubi-SpaceCats on Support Forums - Thread - Direct

@abfe-ske Hey there! You can find more information about what's included in the Year 7 Pass here.

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    Ubi-SpaceCats on Support Forums - Thread - Direct

@mitiih Sorry to hear you are also facing this issue.

As a first step, could you have a look at our Basic PC Troubleshooting guide?
 
 
Another important step to take when you're experiencing these on launch is to make sure that your game and launcher(s) are on the same drive, preferably the hard drive.
 
If after you've gone through the steps...

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    Ubi-SpaceCats on Support Forums - Thread - Direct

@spirantcrayon22 Thank you for letting me know - I understand this sort of thing is frustrating, but running through basic troubleshooting can give us an idea of what we can eliminate as a possible issue when reporting to our technical teams. I'm adding this information to our investigation of this issue.

...

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    Ubi-SpaceCats on Support Forums - Thread - Direct

@statusvolatile Gotcha, and thank you for your detailed specs!
I would recommend having the launcher and the game on the same drive if you haven't already.

If you're still experiencing crashes after ensuring this, please reach out to Support Team via our Support Website, ...

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    Ubi-SpaceCats on Support Forums - Thread - Direct

@antarusom Hey there, I am sorry for your experience. If you still wish to request a refund, please reach out to our Store team.

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    Ubi-SpaceCats on Support Forums - Thread - Direct


@txrpid OK, sorry to hear your troubles with this persist. I have looked into your case. As soon as there is an update, you will be notified.

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    Ubi-SpaceCats on Support Forums - Thread - Direct


@mikez19999 Gotcha, so just to clarify, you can catch any fish and Eivor will still say "Just a regular fish"?

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    Ubi-SpaceCats on Support Forums - Thread - Direct

@xxst4r5xx4632 Hey there, thank you for posting what worked for you. I am happy to hear you're able to proceed now. Don't hesitate to reach back out if you have any further questions.

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    Ubi-SpaceCats on Support Forums - Thread - Direct

@guest-9xmfjvuo No problem whatsoever, thank you! 😊

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    Ubi-SpaceCats on Support Forums - Thread - Direct

@pheonix01980 That's ok! Can you please go through the steps in our Xbox Series X troubleshooting guide? They may help resolve this issue with the NPC for you.

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    Ubi-SpaceCats on Support Forums - Thread - Direct

@nezuko76 Hi there, sorry to see this! Just to clarify, you have the Season Pass installed, and it does not show?

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    Ubi-SpaceCats on Support Forums - Thread - Direct

@teacupmania Hey there, I am sorry to see you're dealing with this frustrating issue! Can you please try to load an older save, to see if you're able to jump down?

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    Ubi-SpaceCats on Support Forums - Thread - Direct

@spirantcrayon22 Hello! I am sorry to hear you're getting this weird error! As a first step in trying to remedy this, can you please go through our Xbox One basic troubleshooting guide? These steps may fix this pop up. Keep me updated!

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    Ubi-SpaceCats on Support Forums - Thread - Direct

@xboxwolverinegt Hey there! I'm sorry to hear you haven't received your items from the store. Sometimes there can be a slight delay in purchased items appearing in-game, however, if you're still missing these items after 24 hours, please reach out to our Support Teams via our Support Website...

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    Ubi-SpaceCats on Support Forums - Thread - Direct

@guest-9xmfjvuo Hello there, and thanks for reaching out to us on the Ubisoft forums. Per our Forum Rules, we can only assist here in English. We invite you to kindly translate your message into English moving forward, or reach out to us on our ...

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05 Mar

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    Ubi-SpaceCats on Support Forums - Thread - Direct

@scoringash Hey there, sorry to hear you're getting this message. Can you please check out our Xbox Series X|S basic troubleshooting guide, to see if these steps help? Next, please make sure your content is installed correctly on your console.

If you're still getting the error afterward, please let me know!

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    Ubi-SpaceCats on Support Forums - Thread - Direct

@mikez19999 Hey there, thanks for bringing this strange issue to my attention. Could you please upload a short clip of this occurring so I can look into this further?

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    Ubi-SpaceCats on Support Forums - Thread - Direct

@jorda232323 Hey there, I am sorry to hear you're unable to play the game after the latest update.

Besides the troubleshooting you have already tried, can you please have a look at our Basic PC Troubleshooting guide? These steps can rule out many of the most common issues on PC. 

If after you've gone through the steps, you're still having issues playing your game, please reach out to us via our ...

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    Ubi-SpaceCats on Support Forums - Thread - Direct

@picquin Thank you for posting this update, I am very glad to hear our Support teams were able to help! 😊