Ubi-SpaceCats

@sishunter_ Hey there, I apologize that you received this sanction as a result of connectivity issues. Unfortunately, support cannot remove abandonment penalties, as they are issued server-side by an automated system. Can you please let me know if the rest of your team is also removed when these disconnects occurred? Do you receive any specific error messages or codes?

@njmmonakil Hi there! I'm sorry to hear you received this temporary sanction. Unfortunately, support cannot remove abandonment penalties, as they are issued server-side by an automated system. Can you please let me know if the rest of your team is also removed when these crashes happen? Do you receive any specific error messages or codes?

@frost_025 Hi there! At this time, we do not have the central EU servers as a manual option. If you don't select your data center manually, you will be automatically connected to the server our system chooses as the best option for you. If you feel that you're being connected inappropriately, this can occur for several reasons, such as the region your account is set to, your physical location, and VPN or proxy server usage.

Please let me know if you have any further questions!

@anarchy-89 Hi there! I'm sorry to hear this is happening to you while playing Rainbow Six Siege. Please know our teams are investigating this exact issue currently. Please see the Discussions post regarding this ...

@jacket430 Hey there! Sorry to hear you're unable to see your elite gadget skins. This is an issue our teams are currently investigating, and I've added your information to our report. I appreciate your patience in the meantime.

 
When there is an update to this issue, it will be posted here on our News & Announcements page, as well as the ...

@daniel12711 Hey there! Thanks for reaching out to us on the forums about this. This shouldn't affect your progress on your Xbox One, but your progress would not be carried over to your PC. Please let me know if you have any further questions!

@godofbeer Hey there! I appreciate your patience as I get back to you about this. We've had some other players report this as well, so our teams have opened an investigation concerning the stats not updating.

I've added the information you've provided to this investigation. When there is an update to this issue, it will be posted here on our ...

@mr-socialcredit Hi there! We'd be happy to look into this for you, but we have to check privately.

I invite you to open a case with us via our Support Website or ...

@sniperonline360 Hey there! Sorry to hear this. I see that you have indeed played both games on your account. So that we can remedy this, please reach out to our Support Team via our Support Website or Twitter with a summary of your issue. If you're contacting through Twitter, please ma...

@ggxv_ Hi there! I'm sorry to hear you've been encountering these issues with lag spikes and disconnects.
This exact issue is something our teams are currently investigating.

Please see our post ...

@braindead_ace Hey there! I sincerely apologize that this happened. Our teams are currently investigating these disconnects where the entire lobbies are removed from matches.

To aide in our investigation, we would like to ask you a few questions about this. Please see our post ...

@exalpha-exe Hi there, sorry to hear it's taking a while for you to load into matches in Rainbow Six Siege.

To remedy this, I'd recommend that you take a look at our PC Connectivity troubleshooting guide.

If your issues persist after this, please reach out to our Support Team via our ...

@yendle Hey there, I'm sorry to hear this happened. Unfortunately, Support has no ability to lift these temporary bans, restore rank, or alter MMR, as these are all given server-side by an automated system.

To prevent these disconnects from happening in the future, I'd recommend taking a look at our dedicated connectivity troubleshooting article for your platform.
 
PC
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@smoggiebear90 Hey there! I'm sorry to hear you're having issues launching Rainbow Six Siege through the Vulkan API. Please check out our dedicated article here for more information regarding troubleshooting for this.

If you continue to have issues after going through the steps in this article, I'd recommend that you reach out to our Support Team via our ...

@dstomioka Hey there! Sorry to hear this. For bans and account issues, I will have to ask you to reach out to us privately via our Support Website or ...

@chicchiric Thanks for the image! It appears that your game is asking you for a key to launch, is this correct? Do you have more than one Ubisoft account?

@momihunter Hey there, I'm sorry to hear this is giving you trouble, and I apologize for the frustration. Did you happen to try the steps that Ubi-Nacho had mentioned previously? If not, here they are again for your convenience. >>

Please try the following troubleshooting steps found here, to see if it helps with your voice chat issue.

In addition to...

@likestarwars Hey there! We've not yet implemented cross-progression between consoles and PC in Rainbow Six Siege. This feature will be coming soon. Check out our article here for more information.

Please keep your eye on the ...

@aw7777777 Understood and I apologize for the trouble this has caused. After reviewing your case, I can confirm that this is indeed a known issue that our teams are currently investigating. Please keep your eye on the News and Announcements page and the ...

@marauder1978 Hi there, and apologies for the frustration regarding this. Unfortunately we're unable to transfer this post the German forums, and per our Foru...