Ubi-TheBerry

Hey @consadine46 & @wookieu ,

I've merged your respective threads here where we're already tracking this issue.

This is known to the team and is being investigated, I've passed your details onto them.

We don't have any additional info available at the moment but when anything new comes through, we'll let you guys know here.

Thank you!

Hey @c0req7 ,

As @Ubi-Viral has noted and as noted on your case, we cannot transfer content or progress between accounts and in this instance we cannot re-instate any SHD...

Hello there @sasorisan1 ,

Thank you for reaching out to us, sorry you've been impacted by this issue.

This is still known to and being investigated by the game's development team.

As with any reported issues, I'm afraid we're unable to provide any ETA as to when a fix may be expected, nor do we have any additional information to share at the moment.

Should we hear anything from the team in terms of an update, we'll keep players informed.

In the meantime, if there's anything more we can help with, please let us know.

Than...

Hey there @rtyws ,

Sorry for the delay in getting back to you!

@Noxious81 is correct, just to expands on this;

When using the WONY ...

Hey there @lexibrat_ ,

Thank you for reaching out to us with this!

This issue is still being looked into by the team, however there's no information available regarding the progress of this at the moment.

I've passed your report and clip onto them and should any more information be made public we'll let you know here.

Sorry for the inconvenience caused and if there's anything more we can help with in the meantime, please let us know!

Hey @pink-lemonade ,

When installing the game a dialogue box appears allowing you to select and install any additional languages you may need.

If you require anything other than English, you will need to reinstall the game along with the language(s) you need.
...

Hey @tnek89 ,

Thank you for reaching out, sorry to see you're having issues running the game!

Would you be able to please translate the full error? While I can see it mentions Easy Anti-Cheat, knowing the full message would help us better understand the cause.

And if you haven't done so already, please make sure you have given the steps in our ...

Hey @noneet ,

Thank you for reaching out to us, I'm sorry to hear you find the Select / Cancel layout to be a hinderance.

We are more than happy to pass this feedback onto the team for future consideration but in the meantime, I'm afraid there's no way to change the button layout in the meantime though and hope this doesn't disrupt your gameplay too much.

If there is anything more we can help with, please let us know.

Thank you!

Thanks for reaching out and sharing this @n7-lemon , appreciate it!

We'll let the team know and should the issue crop up again for you, please let us know so we can keep them in the loop.

Hey @coco_fluffyblue ,

Sorry for the delay in getting back to you.

Could you please link the clip you've posted, either on Twitter or as an upload to a hosting site such as YouTube?

Thank you!

Hey guys!

Glad to see @Noxious81's suggestion worked for you @MerlinConners !

You know where we are if there's anything we can help with at all!

Hey there @aeralure ,

I'm very sorry it's taken so long for us to pick this up, thank you for keeping the thread updated!

Great to see you've since found a resolution, thank you for sharing it here.

If there's anything further we can help with at all, please don't hesitate to let us know!

Sorry for our delayed response to you @theblackrose-_ , thanks for getting back to us with this clip!

I've passed this report onto the team for them to take a closer look into.

We'll keep you updated here with any updates or if the team needs any more info.

Thanks for your help and if there's anything more we can help with in the meantime, please let us know!

Hey guys,

I'm very sorry this wasn't picked up sooner!

This issue is known to the game's development team and is still being looked into at the moment.

We don't have any more information on the investigations progress I'm afraid but should this change and more news be made available, we'll let you guys know here.

Sorry for any inconvenience caused.

Hello @sokol-tm ,

Thank you for reaching out, as advised in the original thread - these featured clubs are selected by Nadeo.

We do not have the information regarding the frequency these are updated, but this will likely have something to do why some appear very quiet as they were likely a lot more active at the point of their selection.

Following your comments on the previous forums, these have been passed onto the team as feedback however we have no further information to share regarding this system or if any changes will be made.

In the meantime, players are still able to search for Clubs and you're more than welcome to use these forums to share your Club and attract other members of the community.

Thank you for your understanding and if there's anything more we can help with, please let us know.

Hello @exige ,

Thank you for reaching out to us.

While we cannot remove any temporary bans, we'd like to know more about the incident.

Do you recall the error message(s) or code(s) you received when initially being disconnected and when attempting to reconnect?

Thanks for getting back to us with this @erkek2000 !

When this has happened do you know if other players in the game lobby also see the wrong player count on screen?

And have you yet tried verifying the game's files just to ensure there's nothing local causing issues?

Hey @theultimateyt ,

I'm sorry to hear your match was disconnected.

At the moment, there is no way the system can differentiate the reasons for leaving, whether this is a server crash, PC / console crash or intentionally, sorry for any inconvenience caused by the temporary ban applied, but these cannot be lifted.

We will pass your feedback regarding this system onto the relevant teams however and if there is anything further we can help with, please let us know.

Thank you!

Fantastic news @whizzy !

Very glad to hear you're finally back up and running and that did the trick!

And thanks so much for sharing a list of your steps here for other players, top tier community spirit!

Enjoy and take care, you know where we are if there's anything more we can help with!

Hey @blaisedrftrz ,

Sorry to hear you're unable to access the game!

You shouldn't require a key as the game will have been activated / linked to your Ubisoft and Steam accounts automatically.

If you're being asked for a key, please first try verifying the game's files in Steam.

If there's still no change, please then follow the ...