Ubi-TheBerry

Hello @eag1e_r6 ,

Thank you for reaching out and for your feedback on the current anti-cheat systems.

If you would like to report any players you encounter that you believe to be cheating or otherwise breaching the Code of Conduct, as well as reporting them in-game, you're more than welcome to ...

Hello @eag1e_r6 ,

Could you please include as much information as possible about the issue you're encountering?

May we please know what particular bug it is with Flores you're seeing?

Are you able to provide any screenshots or clips demonstrating this?

Thank you!

Hello @othebishopo ,

Thanks for reaching out to us.

If there's no gain after a win, please restart your console / game before checking your totals for any change as this may be visual.

If there's no change to your MMR total after a restart or 24hrs, for us to take a closer look into this, we'll need to look into your account.

If you're finding you're receiving no MMR after wins could you please;

• Note the Date / Time of the match
• Capture a screenshot of the end-of-match screen showing the MMR gain / loss

...

Thank you for reporting this and sharing this clip @ventium_v2 !

This issue has already been raised to the team and is being looked into, so I've passed your report and clip onto them as they continue to investigate.

We don't have any more information to share at the moment, but should news become available we'll share it here so please keep an eye out.

Thank you!

Hey @epicjohnathan13 - just checking in to see how you've been able to get on with those steps and if you've had any success?

Thanks @erkek2000 , as @Ubi-Mushy has requested - could you please provide a screenshot of this if it happens again so we can let the team know?

Thank you!

Hello @erkek2000 ,

Thank you for reporting this to us.

As this isn't something that has been brought to the team's attention, could you please provide a clip showing these animation issue so we can take a closer look and pass this report on?

Thank you!

Hello @rasmuson_123 ,

If you believe a permanent ban has been placed on your account in error, you're more than welcome to raise an appeal by contacting us directly.

You can reach us via;

• Our Support Si...

Thanks for this suggestion @whisperthewolf , it'll be noted to the team.

If there's anything more we can help with, please don't hesitate to get back in touch!

Thanks @jorel254 !

I can see we're currently in touch with you via your case so I'll lock this thread as we continue this via your ticket.

Thank you!

Thanks for reaching out to us and reporting this @erkek2000 !

Sorry to hear the sound is impacting your gameplay!

Are you able to please provide a clip of this happening in-game so we can pass it onto the team for investigation?

Much appreciated!

Thanks for confirming this @asterix201252 !

Your report, clip and save files have all been passed onto the team for them to look into this further.

Should they have any updates or need any more information, we'll let you know here so please keep an eye out.

Likewise, please let us know if there's any changes.

Thank you!

Hey @aanmaaklimonade ,

Thanks for reaching out to us with this!

The team are looking into this issue but are struggling to reproduce it.

Do you have a save file available from just before you were able to establish peace with all of the AIs so we can pass it onto them to investigate?

Thanks for adding this @asterix201252 !

Appreciate it and it's been noted to the team!

Hey guys!

@ygf0123 - I've merged your thread here too as it's noting the same issue.

If you guys could please capture and post some clips demonstrating what you see in-game when attempting to view / start the Enbesa Island quests, we can get this reported onto the game's team.

If you can link them to an external website (such as YouTube) and post the link here that'd be appreciated!

Thank you!

Thanks for adding this advice @dmdilks !

Appreciate it!

Just checking to see how you're getting on following everyone's suggestions @thejacktrades ?

Thanks for getting back to me @whizzy !

So this error is when launching Ubisoft Connect itself rather than just the game?

In which case, have you yet tested reinstalling the Ubisoft Connect client?

Doing so won't affect any of your games (you'll see a prompt where you actively need to tick to uninstall your games), so when the client is reinstalled your games will still be available.

Could you give this a go and let us know if there's any changes?

Thank you!

Hey @Whizzy ,

Thank you for reaching out to us with this, sorry to see the game still isn't working for you.

Following the reinstallation of the C++ did you verify the game's files?

It may also be worth following the steps in this guide to reinstall the supporting software via the game's files themselves.

Please let us know how you get on, thank you!