Ubi-TheBerry

Hey @everybodybecool ,

Sorry for our delay in getting back to you about this!

This is referring to Battle Pass points, not XP.

So when playing, you'd be earning more points toward your free Battle Pass track.

As we haven't had any other reported issues with the double BP points being rewarded during the weekend of the promotion, just to confirm if it was the Battle Pass track which you couldn't see updating?

Thanks for adding to this @itzstashy , sorry you're also having issues, if you could please also provide more information regarding the behaviour of your ping when playing on the South African server too, just so we can get an understanding on what the general performance is that you experience, it'd be appreciated as we can pass this onto the team.

Thank you!

Hey @jams_creak ,

Sorry for the delay and to see you were disconnected.

While we cannot remove temporary bans from player's accounts, we'd like to know more about the issue.

• Have you had any similar disconnections since?
• What was the approx. Date / Time of the disconnection?
• Do you recall any particular error codes you received when disconnected / attempting to reconnect?

Thank you!

Thank you very much for sharing this with us @sidewinderflame , we appreciate it!

I've also noted this to the team as something for them to look into to confirm too!

No problem at all @yamabukinozomi , thanks for keeping us updated!

You know where we are if there's ever anything more we can help with at all!

Take care out there!

Sorry you've been unable to create a case @cybermodz !

I've created a ticket for you to upload your files to.

Please sign into ubisoft.com/help to open this and upload your files.

I'll lock this thread as we'll continue this discussion via your case.

Thank you!

Hey there guys,

Thank you for getting back to us!

@Asterix201252 - I've responded to and already raised feedback to the team and have also added this discussion on as part of this.

If there's anything more we can help with, please let us know guys!

No problem at all @asterix201252 , thanks for the help!

Hey guys,

Thank you for the continued discussion on this, especially adding in screenshots and sharing your workaround @Asterix201252 !

I've passed all of these details onto the game team, it may be that they need more info so please keep an eye out here!

If there's any further changes / workarounds you find while tinkering with your routes, please keep us in the loop!

Sorry for the delay @sirharrypierce , thank you for getting back to us with these and for sending through your save file!

These have since been passed onto the team to investigate.

Should we need any more details or info, we'll let you know.

Thank you!

Thanks for the updates and for sending your save through @asterix201252 , appreciate it!

I've passed this report and your save file onto the team for further investigation.

We'll let you know as and when we hear more back from them and if there's anything more they need to look into this.

Thank you!

Thanks for reaching out to us and reporting this @asterix201252 !

Just to confirm, is there any change if you verify the game files?

And do you happen to have any earlier saves available to test this with following the verification of the files?

Hey guys!

@phamtuananh2085 - thank you very much for taking the time to share this with us, I'm glad to see you seem to have been able to find a workaround for this!

...

Hello @cheveu ,

Thank you for reaching out to us with this.

There have been no changes made to the multiplayer facilities, so you should have no issues playing with Epic / Ubisoft friends when using Steam.

So far we've had no other reports of this, so would like to know more.

What happens when you attempt to join the game post-creation? Do you, or them, receive any error messages at all?

Thanks for reporting this to us @sirharrypierce and for the screenshots, appreciate it!

I've forwarded them onto the team who may have further questions, so we'll let you know when we hear back from them!

Thanks for getting back to us @lad_judge !

Could you first please try verifying the game's files, just to ensure nothing is missing / corrupted.

And if there's no change, could you please provide some screenshots or a clip showing the logbook and harbour requirements being complete?

Thank you!

Thanks for confirming this @sirharrypierce , this issue has been re-raised to the team for them to look into this again as it was believed to have been fixed previously.

If there's anything more we need, we'll let you know!

Thank you!

Hey there @cheathackek ,

Thank you for reaching out to us with this!

Just to first confirm, are you using any additional mods at all in-game?

As I've seen previous reports where they've caused quests to become disabled.

Thank you!