Ubi-TheBerry

Thanks for getting back to us @dherr , glad to hear it's working on Anno 1800.

As other titles may work differently, could you please post in the relevant forum for the Anno titles you're still having issues with?

• Anno History Collection
• ...

Thanks for reaching out to us @alith911 !

Hopefully we'll have more news on a solution to share soon, in the meantime thank you for your understanding and patience while the team look into this!

We appreciate it!

Hey there guys!

Thanks for this @Asterix201252 !

Just checking in following this advice, are you still having any issues @Yorky65 ?

Thanks for reaching back out to us with an update on this @sirharrypierce , appreciate it!

I've passed this onto the game's team for further investigation seeing as there's been no change since July.

As usual, if the team require any more information or should we have any news we'll let you know!

And of course let us know if the values change at all!

Thank you!

Thank you for getting in touch about this @laurentus99 , sorry for our delayed response and to see you're encountering this issue too!

We don't have any new information from the team, so more information we can gather on reports, the more we have to pass onto them.

As UbiKobold posted, could you please;

• Provide an image showing your 'Order' tab in-game
• Confirm your recent manual save has been uploaded to the cloud

Thank you!

Sorry to hear the issue is still happening @vizibal !

You're always able to re-open a ticket at any time so if you could please update your original ticket on this with some up to date system files and we'll continue to look into this.

Thank you!

Hey there @petek !

The wording for this should now have been updated to 'Build Raider Tents to get bonus resources during Royal Demands' after the last patch to make the hint a bit clearer.

Please let us know if you see this in-game when checking and of course if there's anything more we can help with, please let us know!

No problem at all @balewolfe !

Thanks for confirming, I've passed your details onto the team and we'll keep this thread updated with any news when it comes through!

Thanks for the update @dixiedynamite !

Just to confirm, has the issue gone now for you?

Hey there @voland ,

Thank you for getting back in touch!

At the moment, the investigation is still ongoing.

We have no information to suggest the issue has been abandoned so at this point can only wait for more information from the team regarding it's progress.

Sorry for any inconvenience caused if this is still frequent for you and thank you for your continued patience!

Hey guys @j0hnIV , @Megwildwalker !

Thank you for reaching out, sorry to see you're having issues.

Have you yet attempted any of the steps posted by ...

Thank you for getting back to us @scifomc !

No need to apologize!

The team are working on a fix which is planned for a future patch, although we can't confirm the exact patch number and release date just yet, when this information is made available we'll let you know here.

Thank you for your patience and assistance with this while it's been looked into!

Thanks for reaching back out to us @paulejacksonjr1 !

While the investigation is still ongoing, I'm afraid we don't have any additional information on it's progress available to share as of yet.

When more news does become available, we'll update this thread to keep you all in the loop, but until then there's nothing we can share in terms of an expected fix.

Thank you for your continued patience and if there's anything more we can help with in the meantime, please let us know!

Thanks for getting in touch @nice808 !

Have you already re-tried meeting the requirements of these trophies to re-trigger them?

If so, are you able to capture any clip examples so we can take a look?

Thank you!

Thank you for reaching out to us and reporting this @s7igma957 !

As well as for including a clip / screenshot, they're a massive help!

I've passed your report and examples onto the team for them to take a closer look into and we'll let you know when there's more news.

Much appreciated!

Thanks for getting back to us @sunejoergensen .

Sorry to hear our suggested troubleshooting steps haven't allowed you to run Discovery Tour yet.

As advised by ...

Hey there @n1ghtm4r3_mys ,

Thank you for reaching out to us with this!

This issue is something that was reported to the team and they've had issues reproducing.

Are you able to first please try verifying the game's files and if there's no change, please capture a clip of the issue so we can pass it onto the team for them to take another look?

Thank you!

Hey there @gsg1379 ,

Thank you for reaching out to us, sorry to see you've been unable to run the game!

A hotfix for the Ubisoft Connect launcher was released to address this issue.

Just to check if you've since been able to update Ubisoft Connect and are you still having any issues?

Thank you!

Hey there @dukethames ,

Thank you for reaching out to us and reporting this, sorry to see you're having issues!

A fix is in the works for this issue but the release / patch for this to be released hasn't been confirmed just yet.

We'll keep you updated when there's more information on this fix and when it's expected to go live when we hear back from the team.

Thank you for your patience!

Thank you for confirming that for us @troopercooper80 , appreciate it!

May we please know more about when the game itself crashes? Such as;

• How long into a session do you usually get before it crashes?
• Is there anything you find you're usually going in-game when it crashes (fast travel / mid mission / etc)?
• Are you able to test with a new save to see if the behaviour is unchanged?