Ubi-TheBerry

Ubi-TheBerry



02 Nov

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Thanks for getting back to us @hern_the_hunter !

Appreciate it, please keep us in the loop if it does happen again and in the meantime, we'll keep an eye out for other reports!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Thanks for adding to this @iiech0ii , sorry to see you're also having issues!

This is still being looked into by the game's team at the moment so I'd like to pass your details on.

Are you able to share any screenshots or clips of the Zealot's spawn so we can pass this on too?

Much appreciated!

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    Ubi-TheBerry on Support Forums - Thread - Direct

Thank you for getting in touch about this @zzcool500 !

Could you please provide screenshots showing your;

  • Achievement list in Ubisoft Connect
  • Evidence of the requirements being completed in-game


May we please also know if you play cross-platform at all?

Thank you!

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    Ubi-TheBerry on Support Forums - Thread - Direct

Thank you for getting in touch @davidhaleyd , sorry for our delayed response!

Could you please provide a clip example of what happens when you attempt to speak with anyone / create a new building so we can take a closer look?

Much appreciated!

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    Ubi-TheBerry on Support Forums - Thread - Direct

Hey there @hihhhuli ,

Thank you for reaching out to us with this, sorry to see you're unable to complete the quest!

This issue was believed to be resolved in a previous patch, as you're still having issues could you please provide a clip from in-game as well as a screenshot showing your game version so we can take a closer look?

Thank you!

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    Ubi-TheBerry on Support Forums - Thread - Direct

Thank you very much for getting back to us with this @manic759 !

Appreciate it!

I've ensured this has been passed onto the team so they can look into this again as the previous fix doesn't appear to have done the trick.

We'll keep you in the loop with any updates as we receive them!

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    Ubi-TheBerry on Support Forums - Thread - Direct

Hey guys!

@Crazybone992 - thank you for these reports!

Regarding the exclamation mark and 'Brief History of the Hidden Ones' , neither of these appear to have been reported yet.

If there's no change with either of these after verifying the game's files could you please provide some clip examples so we can take a closer look and pass them onto the team?

Thank you!

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    Ubi-TheBerry on Support Forums - Thread - Direct

Hey there @tmoney9422 !

My understanding when it comes to the MSI Voice Control facility, is that it's currently only supported on certain model motherboards.

The MSI Utility software should allow you to check which facilities are available to you depending on your motherboard as it may be that the MSI Voice isn't available in your case.

If there's anything more we can help with, please let us know!

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    Ubi-TheBerry on Support Forums - Thread - Direct

Thanks for getting back to us and keeping us in the loop @p4n4v454 , we appreciate it!

Should you encounter the same issue again, please send us a clip and we can get this passed on as soon as possible.

Thank you!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Thanks for reaching out to us @zagansebastian , sorry for our delayed response and to see you've been unable to access the Siege of Paris DLC!

If the steps in this PS4 troubleshooting guide don't help at all, then could you please create a case on our ...

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    Ubi-TheBerry on Support Forums - Thread - Direct

Hey there @thevca ,

Sorry for the delay in getting back to you!

If you're still having this issue and our connectivity steps don't help resolve it at all, then could you please create a case on our ...

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Comment
    Ubi-TheBerry on Support Forums - Thread - Direct
Originally Posted by silverszi
Not only are there constant crashes,
these crashes also affect multiple of my other applications and I dont know how or why

But I feel like the original few builds were the most fun to play with less weapons and hacks although the balancing is ok in it's current state.
Hey silverszi,

Welcome to the fourms, thank you for reaching out to us!

Sorry to see you're experiencing crashes when playing, have you attempted any troubleshooting steps since encountering this?

Otherwise, could you please give the ... Read more

28 Oct

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey everyone,

Sorry we haven't been providing updates here!

A fix for this issue was indeed pushed so thank you for your updates that you're now able to play!

If anyone is still having issues following the latest update, please let us know!


22 Oct

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Thank you for reaching out and reporting this @sasorisan1 !

Your videos appear to have been marked as Adult Content at request, if possible could you please remove this?

As looking at the videos this isn't necessary and would also make them easier for the team to view if necessary.

As for the issues themselves, could you please also confirm;

  • When this first began?
  • Do these issues happen every time?
  • Have you attempted any ...
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Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Sorry for the delay in getting back to you @xlastovi !

Thank you for your response and more information, I've passed this and your report onto the team for further investigation.

When we have more information available from this to share, we'll keep you updated via this thread.

Likewise if there's any changes or anything more we can help with, please let us know!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey there guys,

Thank you for noting this is still occurring!

The investigation is still ongoing, but if you're able to share clips of your encounters of this so we can pass them on it'd be appreciated!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey there @cerb_demon ,

Thank you for reaching out to us with this!

This hasn't yet been reported so we'd like to know more.

Could you please capture a clip of this so we can take a closer look?

I'd also recommend verifying the game's files to see if this helps.

Let us know how you get on!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Sorry to see you're having this issue @sandgurung !

We haven't had any other reports of this particular issue.

Could you please give the steps in this PS4 guide a try and let us know if there's any changes?

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey there @fluffy_man_6969 ,

I'm sorry to hear you're having issues creating a new character!

Could you please give the steps in this PS4 troubleshooting guide a try and let us know if this issue persists?

As well as confirm if you're using a digital or physical copy of the ga...

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Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey there @bramble ,

Sorry to see you've been impacted by this!

@dagrommit is right, this issue is known and is being looked into by the team.

We do...

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