Ubi-TheBerry

Hey there @Nujings

Apologies for the delay in getting back to you here.

If you're still missing any content from your purchase, please reach out to us via our Support Site, ...

Hey there @TheRaienryuu,

Thanks for reaching out.

We have been experiencing some server degradation at the moment which may have lead to progress / levelling temporarily going missing.

Is your progress still 0?

Hey there @S1llyBilly

Apologies for the delayed response here.

If you're still missing any content in-game, please reach out to us via our Support Site, ...

Hey there @CazzDeer,

Apologies for the delay.

How are you getting on?

Are you unable to see Elite Skins when applied in-game?

Or have they been removed from your inventory?

If it's the latter, please could you reach out to us via our ...

Hello @r6dva,

Apologies for the delay.

Just to be clear - are you having to launch the game three times to be able to play?

May we please know the specs of the PC you're using (GPU, CPU, RAM, OS, Laptop / Desktop)?

And have you given the further steps in our guide here a try too?
...

Hey @SkyRennie1914

Apologies for the delayed response.

Are you still having issues with your stats?

If so, would you be able to please share some screenshot / video examples of this?

And are you playing on any other platforms too or just PS4?

Hello @pim6128,

Apologies for the delay.

We are experiencing significantly higher than usual contact volumes at the moment.

During this time, we kindly ask that you be patient while we work through everyone's cases and we'll be in touch with you as soon as we can.

Thank you for your understanding at this time.

Hey @J11121112111,

Apologies for the delay.

Our investigation into this is still ongoing.

When more details are available, we'll share them here.

Thank you for your patience and apologies for the inconvenience caused!

Hey @Koptrocho,

Apologies for the delayed response.

As below - if you're still unable to unlock the 'Meat Wall' trophy, please could you capture and share a video of the requirements being met?

We can then take a closer look.

Thank you!

Hey @Cheka,

Apologies for the delay.

Thanks for sharing this feedback on the map and operator banning phases.

We'll pass this on to the team for their consideration.

If there's anything more we can assist with, please let us know!

Hey @dillyown,

Apologies for the delay.

How are you getting on?

If you're still having issues, may we please know the specs of the PC you're using (GPU, CPU, RAM, OS, Laptop / Desktop)?

And does this continue when performing a system file check? As this will scan for / repair any damaged OS files.

Hey @ToTheWallz,

Thanks for reaching out and apologies for the delay.

We have been experiencing some server issues but everything should be up and running at the moment.

If you're still having issues, please could you ensure that you've completed all of the steps in our ...

Hello @Top-Hat-Catfish,

Apologies for the delayed response.

We are a lot busier than usual across all of our support channels and there is a delay while we work on responding to everyone's queries.

During this time we kindly ask that you remain patient at this time and we'll respond to your case as soon as we can.

Thank you!

Hey @Y0G-SOTHOTH,

Apologies for the delayed response.

We are a lot busier than usual across all of our support channels, at this time we kindly ask that you remain patient at this time and we'll respond to your case as soon as we can.

As this is an account query, I'm afraid we'd be unable to assist with this via the public forums.

If you do have any other questions though, please let us know.

Thank you!

Hey there @Poo_Blues17,

Thanks for reaching out, apologies for the delay.

How are you getting on?

Have you also tried deleting the GameSettings.ini file?

It will be recreated when the game is next launched.

Let us know if this helps!

Hey there @done-period,

Thanks for reaching out, apologies for the delay in getting back to you.

How are you getting on with this?

Are you still having issues?

If so, have you tried reinstalling the client to another drive?

There's also some further troubleshooting steps we'd advise ...

Hey guys,

Thanks for reaching out.

I'm afraid that temporary bans are issued by an automated system.

These can not be lifted, including by Ubisoft Support.

If disconnections are something you find happen regularly, please ensure you've completed all of the connectivity steps for your platform.

Do let us know if you have any further questions at all.

Thank you!

Hey there @Xaddre,

Thanks for reaching out and reporting this to us!

I've gone ahead and passed your report and video onto the game team to investigate.

Should we have any updates or need any more information, we'll let you know here.

Thank you!

Hello @r3cliq,

Thank you for reaching out, sorry to hear you're having connection issues.

While you note your network connection is generally fine, this by no means guarantees there's nothing hindering your connection to the Ubisoft / Trackmania servers.

If you haven't done so already, please could you ensure you've given all the steps in our...

Hey there @Brimarine

Thanks for reaching out to us and reporting this behaviour to us.

Does this continue when verifying the game files too?

If so, would it be possible to please capture and share a video of this behaviour too so we can forward it on to the game team to investigate?

Much appreciated!